Inefficient back office also slows down The frontline response to market & Competitor actions
Errors & rework Create a lot of work for back office requiring an army of people.
More errors will occur When you try to run manual processes faster to meet customer expectations.
More errors will occur When you try to run manual Processes faster to meet customer expectations
too many admin staff and less frontline staff
process is not agile
Paper based processes cause duplication of data entry & errors
paper work drawbacks in an industry
legacy in efficient IT systems
cannot adopt to change fast
command centre to take action based on analytics
Business Agility
crowded office with too many Clarks
Older adim-clerk at service desk handling phone, computer and interview in parallel
T-rex attacking traditional market in asia
Backoffice of a bank
crowded office with a lot of paper people stressed out
Express reform, extremely detailed
Slow moving
slowly moving