We are currently seeking a talented and versatile individual with previous experience working in Gorgias and E-commerce Customer Support / Service. You will be working across various platforms, including Gorgias, Shopify, and different Warehouse Management Systems.
SOME OF YOUR RESPONSIBILITIES WILL INCLUDE:
- Respond to customer inquiries and provide product information, order status updates, and assistance with any concerns promptly and professionally.
- Resolve customer complaints with empathy, patience, and a customer-first approach, aiming to achieve complete customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently, ensuring all required information is recorded.
- Collaborate closely with other team members, such as fulfillment and logistics, to streamline operations and optimize the customer experience.
- Identify and escalate complex issues to higher-level support or relevant departments when necessary.
- Maintain up-to-date knowledge of our product offerings, promotions, policies, and procedures to provide accurate and consistent information to customers.
- Utilize Gorgias, Shopify, and various Warehouse Management Systems proficiently to manage customer interactions and maintain records.
- Monitor and respond to customer inquiries on social media platforms as required.
- When applying, please confirm you've read this by adding "King Panda" at the start of your message.
IT'S BENEFICIAL IF YOU HAVE SOME OR ALL OF THE FOLLOWING SKILL SETS:
- Experience using Gorgias, a customer service platform.
Proven track record in delivering exceptional customer service and support.
- Excellent communication skills in English, specifically written but also verbal in communication with the team, with a friendly and professional tone.
- Strong problem-solving skills and the ability to think quickly.
- Detail-oriented with a commitment to accuracy in processing orders and managing customers requests.
- Ability to work independently and as part of a team.
Familiarity with E-commerce practices and platforms, particularly Shopify, will be advantageous.
- Positive attitude, adaptability, and a willingness to learn and grow with the company.
- Strong communication and presentation skills in English.
WHY SHOULD YOU APPLY?
- We offer a great opportunity to grow in your field with a remote work position allowing for a lot of personal freedom. We will supply you with a collaborative and inclusive work environment that values individual contributions.
- This role will also mean an interesting position at an expanding company that is on an exciting scaling journey. Your role and responsibilities will be expanding with it, which means amazing opportunities for career advancement and professional development.
Salary will depend on previous experience.
This job is already closed and no longer accepting applicants, sorry.
