Onfido is hiring a Senior Director of Product - Machine Learning

Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX. 

Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido. 

Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.

Why we think you’ll want to join us

• Universal Problem: You’ll be working on an urgent and current problem impacting virtually everyone, enabling digital access with just your identity document and your selfie. We are helping millions of people connect to the services they need and want. Our mission is to make digital identity simple for everyone.
• Hot and Responsible Tech: You’ll be developing cutting-edge proprietary identity proofing and fraud detection technology, working directly with machine learning researchers, engineers and privacy and legal leaders. Learn more about our work with the ICO on algorithmic bias.
• Hard and complex problems: Verifying the authenticity of an identity document is an exceptionally difficult technical task. Factor in that there are over 195 countries in the world, each issuing over 4 document types (passport, identity card, visa, driver's licence, …), each document has multiple versions in circulation, and each version has different security features to be checked. If you love difficult problems, this is the place for you.
• Scale and breadth: You’ll see your products being used by millions of users, directly manage a large team of product managers ranging from Associate to Staff PM and get to re-invent our practices as the old ones inevitably break. 
• Autonomy: Product Management is represented at the highest levels at Onfido with our Chief Product Officer. We have clear company goals and overall product strategy, while you’ll have a very high degree of autonomy to set the strategy for the document line of business, collaborating closely with cross-functional leaders.
• Commitment to Mental Health: We strive to create an open environment where mental health is supported and people can bring their full selves to work. This is reflected in our values and benefits (including Sanctus mental health coaching).

• Our mission is to offer a global, highly-automated identity document verification platform with industry-leading performance, helping customers onboard more users while meeting regulations and catching fraud.
• The document line of business has a team of 6 product managers, ranging from associate to staff PMs. We are a diverse and highly collaborative team; we work on problems together from different points of view. We dedicate specific time to hone our product management craft.
• The wider cross-functional team is about 70 people strong. It features software and test engineers, designers, user researchers, machine learning researchers, data analysts, document fraud specialists, program management and operations spread across our London office and multiple remote locations in France, Germany, the Netherlands, Portugal and other European countries. 

• Product Strategy: Translate the business goals and strategy into a compelling product vision and strategy. Identify new market opportunities and define the product roadmap accordingly.
• Product Development: Lead the end-to-end product development process, from conceptualization to launch. Collaborate with engineering, design, and data science leaders to provide actionable outcome-based goals that empower the cross-functional teams to deliver high-quality, innovative products that exceed customer expectations.
• Market Analysis: Conduct thorough market research and competitive analysis to identify customer needs, market trends, and emerging technologies. Use insights to drive product enhancements and identify areas for differentiation.
• Customer Focus: Deeply understand customer needs, pain points, and user experiences. Regularly engage with customers to gather feedback and insights, translating them into actionable product improvements and features.
• Cross-Functional Collaboration: Collaborate closely with engineering, design, marketing, customer success and sales teams to ensure alignment and successful execution of the product roadmap. Foster a culture of cross-functional collaboration, shared successes, innovation, and continuous improvement.
• Product Launch and Adoption: Collaborate with marketing and sales teams to drive successful product launches. Monitor product adoption and engagement metrics, leveraging data to optimize product performance and user satisfaction.
• Leadership and Team Development: Build and lead a high-performing product team, providing mentorship, guidance, and support. Foster a culture of innovation, accountability, and professional growth. Establishing best practices in product management and ensuring the processes and structure of the team are appropriate for the size and life stage of the company.
• Industry Thought Leadership: Stay abreast of industry trends, emerging technologies, and the competitive landscape. Act as a thought leader in the product space, representing Onfido in industry events and conferences. Building meaningful relationships with key strategic customers around the world

• You love getting involved in ambiguous and unbounded problem spaces and thrive in the structure you create.
• You have a knack for communicating clearly to a non-technical audience what others perceive as extremely complex topics.
• You get a kick out of data analysis.
• You are deeply data literate, understanding nuanced concepts, and are able to have robust debates leveraging data insights.
• You empathise deeply with customer problems, so you always feel a strong sense of urgency to solve them and motivate others to solve them with you.
• You thrive in environments where multiple disciplines come together cross-functionally to solve difficult problems.
• You can keep a cool head when faced with multiple competing priorities, managing expectations and providing clarity on the most important problem to solve next.
• Product Management is something you can talk about for ages (Cagan, Torres, Perri and/or others heavily influence your practices), but you also like other things like a sport, art, or maybe you're into gardening - you can talk about that other stuff for ages too.

• You have led multiple large revenue-generating products with demonstrable impact on key metrics and growth over the 7+ years.
• You have worked at a fast-growth start-up or scale-up, leveraging modern product practices.
• You have scaled multiple B2B products - ideally with a Machine Learning or very technical or data-heavy stack.
• You have developed product talent through line management, coaching and/or mentoring and seen tangible positive results. 
• You have worked in a fintech or other product that required complex concepts to be made simple for end users.
• Bonus points if you have experience in the identity verification market.

Don’t tick all the boxes, but think you’d still be a good fit? Apply anyway and show us what you can do.

#LI-OH1 #LI-Remote

Where you will be:

At Onfido, we have a distributed workforce. This role will be based as advertised on the job description.  We have a hybrid model, and you can choose to work fully remote, or come to our offices! We let all of our employees choose what’s best for them.

Onfido Culture:

Onfidoer’s share a set of core values and want to hear from you if you believe in:

> Succeeding together; you work collaboratively and put the team first

> Taking pride; you care about quality, producing great work and customer / user outcomes

> Creating customer buzz; you demonstrate a strong user / customer focus

> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others

> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things better

Benefits:

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:

> 25 days annual leave plus a day off for your Birthday.

> Two paid volunteering days per year.*

> Bupa Private Medical and Dental Insurance*

> Life Assurance (3x Annual Base Salary)*

> Pension with The People’s Pension (employer contribution 4% of base salary)*

> Generous paid parental leaveFree mental health coaching provided online

> Life enrichment allowance of up to £80 per month to use for services including gym, yoga, fitness classes, massages, childcare, and therapy

> Dedicated learning opportunities including using tools like Learnably with availability  to use for learning resources such as  books, coaches, conferences, courses, podcasts, and more

> Our open and transparent culture is reflected in our “Better Together” motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials, and other company-wide social events

> Expense up to £300 (or local equivalent) to purchase workstation setup equipment

> The opportunity to become a member of Onfido’s resource groups in order to learn different skills in our belonging groups

*after passing probation

Check out Life at Onfido via our LinkedIn Careers Page!

Onfido is committed to creating a diverse and inclusive work environment. We're always on the lookout for talented, passionate people and encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race or religion. If you need reasonable accommodation at any point in the application or interview process, please let us know.