We are looking for an enthusiastic and talented AI Solution Researcher to join our team and spearhead the quest for an AI-driven solution to optimize our call center operations. Your primary responsibility will be to research and identify the most suitable AI service that aligns with our specific needs, allowing us to streamline sales and support calls. Additionally, you will play a crucial role in assisting our developers with integrating the chosen AI solution seamlessly with our Bitrix24 platform.
Responsibilities:
Conduct In-depth Research:
Thoroughly investigate and analyze the current AI technologies and service providers in the market that cater to call center operations. Explore their capabilities, features, pricing, and integration options.
Identify Business Needs:
Collaborate with the call center management team to understand the specific requirements and challenges of our sales and support calls. Identify areas where AI solutions can enhance efficiency, customer experience, and overall performance.
Bitrix24 Integration:
Work closely with our IT team to assess the compatibility and feasibility of integrating the chosen AI solution with our existing Bitrix24 platform. Ensure a seamless integration process to maximize efficiency and data synchronization.
Evaluate AI Service Providers: Assess and compare different AI service providers to determine their suitability for our call center needs. Consider factors such as scalability, customization options, compatibility with existing systems, and ease of implementation.
Requirements:
Strong Experience in Computer Science, Engineering, Data Science, or a related field.
Proven experience in researching and evaluating AI technologies and service providers.
Familiarity with call center operations and processes.
Strong analytical and problem-solving skills.
Excellent communication and presentation abilities.
Ability to work independently and as part of a team.
Demonstrated passion for staying updated with the latest AI trends and innovations.
This is an exciting opportunity to contribute to the advancement of our call center capabilities through cutting-edge AI solutions. If you are a self-driven researcher with a passion for technology and a desire to make a significant impact, we encourage you to apply. Join us on our journey to transform our call center operations and deliver exceptional customer experiences through AI-powered solutions.
This job is already closed and no longer accepting applicants, sorry.