Replicant Careers

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

Replicant is looking for a Senior Product Marketing Manager who can contribute across all aspects of our GTM. You will engage with stakeholders across product, sales, marketing, customer success and partners to translate our cutting-edge conversational AI technology into compelling messaging, enable the sales team with outstanding tools and content, and help establish Replicant as the leader in Contact Center Automation. This role will be instrumental in driving the success of our GTM strategy, from deep dives into our product launches, platform architecture and competitive intelligence to upleveling our messaging and content so that our strategic narrative resonates with our ICP, Personas and Industries. You have a strong product and technical background to clearly define our differentiation and communicate our product strategy and roadmap. This position will report into the Sr. Director of Product Marketing.

What You'll Do

• Positioning and Messaging: Develop clear, compelling messaging that it has a POV, is data driven, sets us apart from competitors, has a strategic top of funnel narrative for contact center leaders, drives sales with both prospects and customers through the funnel, and dives deep into our architecture and platform for bottom of funnel conversion with IT leaders
• Product Launches: Define and manage go-to-market strategy for our products including messaging, positioning, launch planning, use cases, customer stories, packaging, pricing, sales enablement, and customer adoption
• Competitive Intelligence: Be the expert on Replicant’s competitive landscape, strengths, weaknesses, and opportunities through in-depth market research and package it into messaging, positioning, collateral, insights, win/loss analysis and objection handling for customer-facing teams 
• Verticals and Personas: Identify and prioritize top vertical industries based on TAM, use cases and other criteria. Help define our ideal customer profile and maintain our buyer personas
• Enablement: Work with customer-facing teams and partner with sales enablement to create and package high-impact narratives, content, collateral and training to drive acquisition, conversion, and expansion
• Sales Collateral: Create sales and customer-facing content, videos, webinars, and product assets that distill core messages and are inspiring and relevant to companies of various industries and sizes – from mid-market to complex global enterprises
• Market Research: Talk regularly to customers and prospects to develop a rich understanding of our market, our customers, their needs and how to drive value for them with new business plays
• Metrics and Iteration: Develop and track metrics (both qualitative and quantitative) that help us understand the success of our products in the market and seek to continuously improve upon that success

• Living our Values: Comfortable embodying Replicant’s values of ownership, humility, high standards, care, low ego, and inclusion
• Storytelling Mindset: You have deep empathy for customers and are able to adapt how you communicate to best reach and engage your audience. You have excellent verbal and written communication skills
• Passionate: You are deeply engaged in the success of the company, and your own personal growth
• Curious: You are a lifelong learner who actively seeks new experiences, and wants to understand Replicant’s business, our market, our customers and our technology
• BA/BS or equivalent working experience in enterprise B2B SaaS and/or AI
• 4-6 years of experience with product marketing or sales/solutions engineering
• Experience launching enterprise-level technical products and delivering them to market
• Ability to lead and communicate cross-functionally with Product, Sales, Customer Success, Partner and other departments

Perks

For all employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋🏼‍♀️ Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Equal Opportunity Employer:

Replicant is dedicated to fostering an inclusive work environment, aiming to achieve diversity that benefits not only us and our customers, but also our future. We highly appreciate varying perspectives, skills, and experiences, and encourage applications from all demographics of society.

We warmly welcome individuals with disabilities and will provide necessary support throughout the entire hiring process. If you require an accommodation related to a disability, please reach out to us. Replicant will collaborate with applicants with disabilities who request accommodation to ensure that the provided support aligns with their specific accessibility requirements.

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

We’re looking for an experienced and ambitious security engineering lead that wants to own and improve cloud security architecture, develop security automation, and build threat intelligence operations. You will own the vision, roadmap and execution for the Cloud Security and Threat Intel programs, while driving alignment across senior leadership and our partner engineering teams. Your work will play a critical role in building our world-class security program and establishing Replicant as a market leader in voice AI and contact center automation.

What You'll Do

• Security Analytics & Threat Hunting - 40%:
• Research attack campaigns and facilitate awareness on common tactics, techniques and procedures (TTPs)
• Develop and co-manage cross-functional purple team training exercises
• Develop threat hunting use cases to support risks identified within the threat model(s)
• Design SIEM use cases based on threat research and the business risk profile

• Security Automation & Infrastructure as Code - 40%:
• Develop and maintain security infrastructure as code for GCP and AWS infrastructure
• Develop Python scripts, or similar, to automate recurring security and compliance tasks
• Develop Python scripts, or similar, to collect and analyze large data sets from multiple sources

• Cloud Security Architecture - 20%:
• Advise engineering teams on infrastructure security design
• Advise engineering teams on identity and access management design
• Advise engineering teams on securing third party integrations

• You have a high degree of technical competency in relation to GCP cloud infrastructure
• You are grounded in fundamentals and continuously learn new security concepts and technologies
• You have excellent communication skills which allow you to communicate risk effectively at various levels
• You find complex challenges fun and relish autonomous yet collaborative working environments
• You are willing to wear multiple hats when needed to do what needs to be done for the business
• You have a high bar for attention to detail, are well organized and self-motivated
• You are an independent thinker and frequently seek and give constructive feedback

Perks

For all employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋🏼‍♀️ Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Equal Opportunity Employer:

Replicant is dedicated to fostering an inclusive work environment, aiming to achieve diversity that benefits not only us and our customers, but also our future. We highly appreciate varying perspectives, skills, and experiences, and encourage applications from all demographics of society.

We warmly welcome individuals with disabilities and will provide necessary support throughout the entire hiring process. If you require an accommodation related to a disability, please reach out to us. Replicant will collaborate with applicants with disabilities who request accommodation to ensure that the provided support aligns with their specific accessibility requirements.

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

Replicant is an ecosystem for crafting conversations, with in-house deep-learning algorithms we’ve built from scratch that allow our Thinking Machines™ to listen, think, and interact with the world. We have also built a suite of tools for conversation design and development, monitoring, testing, continuous learning, and constant improvement.

That’s where you come in. We’re looking for a Software Engineer with strong development and communication skills to design, build, and improve customer-facing Thinking Machines™. You will have the opportunity to improve our core services where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team.

What You'll Do

• Solving interesting challenges as not all of the problems we encounter have frameworks or well-defined solutions
• Ownership; we know that we don’t know everything and want your help to be part of the solutions
• Develop Thinking Machines™ in Typescript and in-house visualization tools
• Leverage internal tooling to build machine learning models
• Work collaboratively with developers, QA, project teams, and customers to ensure our products are the best they can be
• Work as an integrated member of a fully remote, cross-functional Scrum team
• Review and write API specifications for internal and external stakeholders
• Provide technical mentorship within the engineering organization and be ready to assist when necessary
• Write, run, refactor, and maintain scripts to retrieve or modify data
• Review and improve our internal tools and models for creating Thinking Machines™
• Participate in regular on-call rotations to support our systems.
• Participate in daily and weekly Scrum rituals (daily stand-ups, sprint planning, sprint retros)
• Perform code reviews and provide feedback, maintaining a high bar for clean and testable code.
• Analyze and break down technical designs into tactical and executable blocks of work
• Contribute to process improvement and operational procedures
• Track time and effort on ongoing tasks and provide regular updates

• B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals
• Proven track record with 3+ years of experience in Javascript, Python, or Typescript
• Proficiency with code versioning systems such as GitHub or GitLab
• Experience with cloud hosting providers such as AWS and GCP
• Prior experience working on a production SaaS application - we are primarily a Typescript shop, if you have a strong eye for clean, modular code then you will fit right in
• Thrive in high-paced interactive team environments
• Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
• A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business
• Excellent communication skills and a vivid imagination
• Openminded and independent thinker who likes to own and solve challenging and complex problems
• Willingness to learn new skills, technologies, and frameworks as needed
• A keen eye for data flow and building well-designed, testable systems
• You are interested in exploring the nuance and aesthetic of conversations
• Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)
• Experience with enterprise tools like Salesforce and Zendesk experience is a plus
• Experience with Jest as a Unit Testing framework is a plus

Perks

For all employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋🏼‍♀️ Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Equal Opportunity Employer:

Replicant is dedicated to fostering an inclusive work environment, aiming to achieve diversity that benefits not only us and our customers, but also our future. We highly appreciate varying perspectives, skills, and experiences, and encourage applications from all demographics of society.

We warmly welcome individuals with disabilities and will provide necessary support throughout the entire hiring process. If you require an accommodation related to a disability, please reach out to us. Replicant will collaborate with applicants with disabilities who request accommodation to ensure that the provided support aligns with their specific accessibility requirements.

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

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Submit your application here and we'll be in touch!

Our current teams include:

• Engineering
• Product
• Marketing
• Sales
• Talent and HR
• Professional Services

We’re looking for amazing individuals who are passionate about our mission, driven to succeed, and enjoy collaborating with teammates to build tomorrow’s future. 

Perks

For all employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋🏼‍♀️ Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Equal Opportunity Employer:

Replicant is dedicated to fostering an inclusive work environment, aiming to achieve diversity that benefits not only us and our customers, but also our future. We highly appreciate varying perspectives, skills, and experiences, and encourage applications from all demographics of society.

We warmly welcome individuals with disabilities and will provide necessary support throughout the entire hiring process. If you require an accommodation related to a disability, please reach out to us. Replicant will collaborate with applicants with disabilities who request accommodation to ensure that the provided support aligns with their specific accessibility requirements.

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

The Core Conversations team empowers enterprise customers and developers on Replicant’s platform to help create delightful conversations that provide fast and effective resolutions to their clients through contact center automation.  We define and build the next generation of bot building paradigms for complex enterprise customer service and contact center automation scenarios. As part of its Conversational AI R&D team, you will be part of a cross-functional group of engineers that are applying the latest research in Generative AI and NLP - including LLMs and other advancements in research into our core product lines.  

As an NLP Engineer, you will have access to various sets of LLM providers, as well as vast amounts of high-quality data that go into training and evaluating them. You will be expected to lead the way in applying these models to transform our current approaches and creating groundbreaking new products that would have been impossible with the previous generation of technologies.

What You'll Do

• You’ll join a phenomenal team of hardworking engineers and will be entrusted with a range of responsibilities. Your tasks will include:  
• Leading the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fields. 
• Translating the latest research into high-performing systems and models that can be practically applied to enhance user experiences. 
• Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth. 
• Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment. 
• Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals.

• In-depth experience in Natural Language Processing (NLP), with a particular emphasis on Large Language Models (LLMs) and Conversational AI.
• Published research in the NLP field is highly desirable but not specifically required, indicating an ability to not only understand but also contribute to cutting-edge research.
• Proven ability to comprehend, interpret, and apply cutting-edge research into tangible applications.
• Comprehensive knowledge and hands-on experience with fine-tuning approaches and training models.
• Proven problem-solving and leadership abilities, with the capacity to steer the team's research and practical applications in a collaborative and fast-paced environment.
• Excellent communication skills and a vivid imagination.
• Passion about engineering and team culture.
• You love tackling ambiguous technical problems and developing solutions to problems with significant impact.
• You are an independent thinker and like to own and solve complex problems.
• You are interested in exploring the nuance and aesthetic of conversations.

Perks

For all employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋🏼‍♀️ Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Equal Opportunity Employer:

Replicant is dedicated to fostering an inclusive work environment, aiming to achieve diversity that benefits not only us and our customers, but also our future. We highly appreciate varying perspectives, skills, and experiences, and encourage applications from all demographics of society.

We warmly welcome individuals with disabilities and will provide necessary support throughout the entire hiring process. If you require an accommodation related to a disability, please reach out to us. Replicant will collaborate with applicants with disabilities who request accommodation to ensure that the provided support aligns with their specific accessibility requirements.