At WHOOP we’re on a mission to unlock human performance. WHOOP empowers members to optimize their performance through a deep understanding of their bodies and daily lives.
WHOOP Labs, ground zero for new product innovation at WHOOP, is seeking a highly professional and customer-focused individual to join our team. As the first point of contact for visitors and guests, you will play a crucial role in creating a positive and welcoming experience. You will also be an ambassador of the company, able to convert non-members to WHOOP members and help existing members get the most out of their membership. The ideal candidate will possess exceptional interpersonal skills, a polished demeanor, and an obsession with delivering top quality service to our study participants.
Responsibilities:
- Be present full-time, in-person in WHOOP HQ (Boston, MA) so as to be able to greet each participant as they arrive for their studies
- Provide an exceptional level of customer service by ensuring participants' needs are met promptly and efficiently
- Oversee the sale of WHOOP memberships, accessories, and other merchandise to participants who come into the lab
- Educate non-member lab participants on the value of WHOOP membership and generate sign ups in the WHOOP free trial initiative
- Oversee the participant check-in process, ensuring key documentation is appropriately completed
- Uphold confidentiality and handle sensitive information with discretion
- Work collaboratively with the WHOOP Labs teams to ensure the lab is running optimally and participants are directed appropriately
- Daily management of GSuite systems (Google Voice, Gmail) for communicating with participants
- Maintain a clean, organized, and aesthetically pleasing reception and subject changing area that reflects the company's high standards, including ensuring subject amenities are stocked and pleasantly presented
- Serve as an ambassador of the company, help guests and study participants with WHOOP questions and troubleshooting, directing them to other resources for more complex inquiries and ensuring timely follow up
- Experiment with new ways to elevate the WHOOP Labs participant experience
- Previous retail, customer service, or hospitality experience encouraged
- A desire to interact with others on a daily basis in a fast paced environment.
- Strong organizational mindset, detail oriented with exceptional follow up skills
- Strong written and verbal communication skills
- A positive and friendly attitude with a genuine desire to provide excellent service
- Possess basic computer skills
- Willingness to own manual/housekeeping aspects of the role
- Ability to remain calm and composed in high-pressure situations, demonstrating problem-solving skills and adaptability
- Strong work ethic, reliability, creativity, and punctuality
- Knowledge or interest in technology and the wearable industry is a plus; experience using WHOOP preferred
- Passion for health and wellness
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.
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