Voxel is hiring a Machine Learning Engineer, Customer Success

Who Are We

Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities, keep people safe and drive operational efficiencies. Our technology addresses the key cost drivers for workers’ compensation, general liability, and property damage, which cost employers over $500 billion annually.

The Opportunity

We are looking for a dedicated Machine Learning Engineer, Customer Success to join our team. In this role, you will be responsible for all post-sales activities, including product deployment, customer success support, and ML operations. You will act as a vital liaison between our internal teams and external stakeholders, providing technical expertise, facilitating product adoption, and assisting in achieving safety and operational efficiency objectives.

What You'll Do:

• Coordinate and oversee all post-sales activities, including successful product deployment and ongoing support.
• Manage deployment operations, including training ML models and handling data operations and policies.
• Serve as a primary point of contact for customer success support, addressing inquiries and resolving issues promptly.
• Monitor customer systems and proactively identify and troubleshoot technical issues.
• Establish strong relationships with customers, understanding their unique needs and ensuring that our products meet those needs.
• Communicate regularly with our engineering and product teams, relaying customer feedback and contributing to the continuous improvement of our products and services.
• Deliver technical demos and training to customers, providing clear and concise explanations of complex AI and machine learning concepts.
• Track customer success metrics, analyze reports, and use data-driven insights to drive strategic decision-making and enhance the customer experience.

• Bachelor's Degree in Computer Science, Computer Engineering, or equivalent experience.
• At least 3 years of experience in a similar customer success, technical support, or consulting role.
• Experience with Computer Vision and Machine Learning technologies.
• Experience with cloud infrastructure and CI/CD operations.
• Excellent communication and problem-solving skills, with the ability to explain complex technical concepts clearly.
• A customer-centric mindset and a passion for ensuring customer success.