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About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you a highly organised individual with excellent coordination skills? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? If so, we have an exciting opportunity for you! We are currently seeking a Client Services Co-ordinator/Administrator to join our dynamic team, where you will play a crucial role in coordinating note-taking and transcription client orders and delivering outstanding service to our valued customers.

Position Summary 

The Client Services Co-ordinator/Administrator will be responsible for the end-to-end coordination of note-taking and transcription client orders, including onboarding, quotations, order processing, and final delivery. This role will require accurate data entry into the order management system on a timely basis and ensuring deletion of all files in accordance with the client retention policy. You will provide day-to-day support for client orders as required and act as the point of contact for client and customer queries, including answering all inbound telephone calls. In addition, this role will provide cover for the Office Manager for general office duties as and when required.

Responsibilities

• Coordinate end-to-end client orders for note-taking and transcription services, from onboarding to final delivery.
• Accurately enter data into the order management system in a timely manner.
• Ensure compliance with our client retention policy by securely deleting all files.
• Provide day-to-day support for client orders, addressing any queries or concerns promptly.
• Serve as the primary point of contact for client and customer inquiries, including handling inbound telephone calls.
• Step in to assist the Office Manager with general office duties when needed.

• Previous experience in a client services or customer support role is highly desirable.
• Exceptional organisational skills with a keen eye for detail and ability to prioritise tasks effectively.
• Strong data entry skills and proficiency in using order management systems.
• Excellent verbal and written communication skills, with a professional and friendly telephone manner.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proactive problem-solving skills and a customer-centric mindset.
• Flexibility to support general office duties as required.

• Make a Difference: As a Client Services Co-ordinator/Administrator, you will directly contribute to the smooth running of our note-taking and transcription services, helping our clients focus on what matters most.
• Career Development: We value your growth and provide opportunities for professional development, ensuring you can expand your skills and expertise.
• Collaborative Environment: Join a supportive team where your ideas are heard, and your contributions are appreciated.
• Competitive Compensation: Enjoy a competitive salary package and additional benefits.
• Meaningful Work: Engage with clients from various industries and make a positive impact on their lives by facilitating effective communication.

If you are an organised, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply today by submitting your CV and a cover letter highlighting your relevant experience and why you are the ideal candidate for the Client Services Co-ordinator/ Administrator position. Join us in revolutionising the world of transcription and notetaking! Note: This job description is intended to provide a general overview of the position and does not encompass all the tasks and responsibilities that may be assigned or required.

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Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.