Appen Careers

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of 1 million+ contributors worldwide, speaking 235+ languages.

Summary

High-quality AI training data necessarily requires human beings to record and transcribe speech, for example, or recognize the contents of complex images. Appen uses a crowdsourced model to engage humans at scale, while providing customers a framework to manage the cost, time, and complexity in producing human-annotated data sets. Appen relies on technology to accelerate and reduce the cost of humans preparing training data. It invests continuously in its crowd management and customer service platforms, leveraging its own in-house-developed machine-learning models as needed.

Appen’s strategy is built on four pillars:

·       Growth:  Drive revenue growth in target new markets

·       Automation:  Leverage AI and ML in labelling operations to improve the productivity and quality of customer outcomes

·       Expand:  Add new products and capabilities to expand into the broader data and AI market

·       Evolve:  Improve the scalability of our operations including sales, project delivery, and crowd management

Appen is continuing to invest in its Data for AI platform, fulfilling all customer AI needs (data sourcing, preparation, annotation, and automated testing of models) in building products and services across many industry verticals.  Although Appen is a 26-year-old profitable company with considerable resources being invested in all areas, Appen matches the pace and innovative spirit of a start-up company that offers flexible work-life balance options.

The Position

• We are looking for an experienced, driven product manager with B2B SaaS experience to drive cross-functional product initiatives that enable Appen customers to evaluate a broad range of products and services that rely on AI machine models across one or more data modalities (e.g., textual, image, video, audio)
• In this role, you will enable the success of some of the most advanced and innovative software and hardware-based capabilities across a range of industries, working from the largest tech companies right down to small, innovative, and fast-moving start-ups.  You will drive the implementation of feature sets that expand the value of the software industry’s #1 Data for AI solution. 

• Your responsibilities will demand excellent communication skills, entrepreneurial instincts, data-driven decision making, and continuous evaluation of new business cases:
• Conduct domain research and competitive analysis
• Work across engineering, data science, user experience, customer delivery, crowd management, sales, and marketing teams to develop advanced prototypes, shipping platform features, production tooling, partner integrations and validation that customer needs are met end-to-end
• Propose new initiatives, backed by business cases, to management and obtain buy-in
• Own the roadmap for one or more assigned product areas, working in close collaboration with a global team of experienced Product Managers to align on a platform vision
• Work closely with key customers and partners to solicit, validate, and deliver product refinements
• Build reporting models for tracking feature adoption, customer results, data quality trends, and customer ROI to drive key internal decision making

• BA/BS degree in computer science, applied mathematics, linguistics, or similar field
• 2+ years of experience in product management
• 2+ years of experience delivering commercial software using an agile software development methodology
• Prior experience with AI/ML technologies preferred
• Experience with metric definition, quantifying problems, and managing impact over time
• Experience using data-driven analytics to gain insights on current situations, new opportunities, and product performance
• Experience working directly with engineering and UX leaders and managers to align business, technical, and user outcomes
• Experience interviewing customers for requirements discovery
• Solid English writing and speaking communication skills

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Appen, a global leader in providing high-quality training data for machine learning and artificial intelligence, is seeking a dynamic and experienced Sales and Marketing HRBP to join our team based in Toronto/ Ontario, Canada. In this role, you will be responsible for providing strategic and operational HR partnership to the Sales and Marketing functions. You will collaborate closely with sales and marketing leaders, managers, and employees to drive employee engagement, develop talent, and align HR programs with business objectives. This is a key position that will contribute to Appen's success by supporting the growth and development of our sales and marketing teams.

HR Business Partnering:

• Serve as a trusted advisor to sales and marketing leaders and managers, providing guidance on HR topics, including talent acquisition, performance management, employee relations, compensation, and career development.
• Collaborate with stakeholders to understand HR needs, challenges, and opportunities within the sales and marketing functions and develop strategies to address them effectively.
• Provide coaching and support to managers on employee development, performance improvement, and career planning.

• Partner with the Talent Acquisition team to develop and implement effective recruitment strategies for sales and marketing positions, ensuring a diverse and high-quality candidate pool.
• Participate in the interview process, assessing candidates' skills, experience, cultural fit, and potential for success in the organization.
• Support onboarding activities for new sales and marketing hires, ensuring a smooth transition and positive experience.

• Design and implement initiatives to enhance employee engagement, satisfaction, and retention within the sales and marketing functions.
• Collaborate with sales and marketing leaders to identify training and development needs and create programs that promote employee growth, skill enhancement, and career progression.
• Monitor employee performance and provide guidance to managers on performance management, including goal setting, performance feedback, and recognition.

• Support the implementation of HR programs and initiatives such as performance management, talent review, compensation planning, and succession planning within the sales and marketing functions.
• Ensure compliance with employment laws, regulations, and company policies, providing guidance to managers and employees as needed.

• Utilize HR data and analytics to identify trends, insights, and areas for improvement within the sales and marketing functions.
• Generate regular reports and dashboards on HR metrics, such as headcount, turnover, employee engagement, and performance, to inform decision-making and measure the effectiveness of HR programs.

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Minimum of 5 years of HRBP or HR generalist experience, with a focus on supporting sales and marketing functions.
• Strong understanding of HR best practices, employment laws, and regulations.
• Knowledge of the sales and marketing industry, including familiarity with sales processes, marketing strategies, and emerging trends.
• Excellent interpersonal and communication skills, with the ability to build relationships, influence stakeholders, and resolve employee relations issues.
• Proven experience in talent acquisition, employee engagement, performance management, and organizational development.
• Analytical mindset, comfortable working with HR data and generating insights for informed decision-making.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
• Note: This requisition is a general overview and may be subject to change based on the company's specific needs and the position.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The principal product manager will work with scientists, engineers, program managers, and a variety of cross-functional partners to understand customer and stakeholder needs, define a clear vision and strategy for their area, make prioritization decisions, invest in the next generation of recommendations models and services, and deploy.

Responsibilities

• Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
• Understand company strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
• Incorporate data, research, and market analysis to inform product strategies and roadmaps.
• Plan, initiate, and manage information technology projects for web-based products and platforms.
• Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.
• Drive product development with teams of world-class engineers and designers, while maintaining team health.
• Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.
• Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
• Define and analyze metrics that inform the success of products. Identify and track key performance metrics.

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• 5+ years of product management experience in a technological industry
• Experience working on agile-enabled teams
• Experience launching consumer-facing online/mobile products/services from start to finish
• Experience working with products rooted in voice, personalization, search, or machine learning-based systems
• Proven ability to understand complex business problems, apply strong analytical skills and create an effective strategy
• Technical fluency; ability to understand and discuss architectural concepts, schedule tradeoffs and new opportunities with technical team members
• Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
• Demonstrated success in building buy-in for an innovative and bold vision
• Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features
• Nimbleness and comfort with ambiguity; ability to respond rapidly to evolving threats and opportunities
• Demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
• Proven ability to make smart features (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
• MBA or master’s degree in a quantitative field

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Linguist

Position Summary

The main responsibility of a Linguist is to manage projects for Appen’s clients. The Linguist applies their knowledge of linguistic phenomena, technical skills and attention to detail to manage projects to quality expectations, timelines, and budget. The Linguist applies their communication skills to manage stakeholder relationships and teams of language specialists around the world. 

Responsibilities:

• Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery
• Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages
• Prepare guidelines, training materials and tools, aligned to client specifications.
• Oversee the work of consultants, including task assignment, scheduling and monitoring
• Ensure close and regular communication with all internal project stakeholders.
• Share knowledge and take initiative to improve processes
• Document and manage language resources arising from projects
• Manage client relationships through customer service and regular reporting (as required)
• Provide operational input to the Sales team (as required)

• Highly proficient in one or more of the following languages: Hindi, Malayalam, Kannada, Bengali, Tamil, Marathi, Urdu
• Linguistic knowledge of Indian languages

• Bachelor’s degree (minimum) or above in linguistics or a related field
• Ability to independently prepare linguistic data for delivery to a customer
• Solid understanding of linguistic concepts and terminology
• Strong technical and data management skills
• Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­-driven culture

#LI-Remote

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.

Responsibilities

• Quality Management:
• Execute day-to-day quality process for all assigned programs
• Develop quality management plans to support a program end-to-end
• Drive quality improvements
• Take responsibility for delivering required performance metrics for assigned programs
• Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction
• Client Relationship Management:
• Become familiar with all aspects of managing client relationships
• Actively establish and grow client relationships, as assigned
• Adapt to changing client needs and expectations
• Virtual Team Management:
• Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets
• Participate in IC selection as needed
• Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements
• Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines
• Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
• Provide regular reporting on project status, as well as more in-depth analysis
• Guideline & Training Support:
• Develop program guidelines and training material as well as annotate data for new or existing programs
• Participate in program improvements, initiatives, and committee work as assigned
• Support the training and mentoring of new and existing Appen staff, as assigned
• Reporting and Communication:
• Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements
• Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems.
• Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues
• Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues
• Communicate, with all stakeholders, in a timely, clear and concise manner
• Participate in regular team meetings with program staff
• Where necessary, complete additional tasks as assigned.

• Driven to focus on quality and service delivery
• Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
• Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
• Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others 
• Demonstrated time management and organizational skills with attention to details.
• Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
• Demonstrated understanding and appreciation for a global marketplace and workforce
• Innovative thinker who drives the development and implementation of new idea
• BS or BA degree from an accredited university or equivalent work experience preferred
• Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired
• Advanced Excel skills required
• Experience managing and prioritizing large volumes of email correspondence
• Experience with a Windows operating system and Office suite of products
• Proficient in English. Excellent oral and written communication skills

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Project Manager - Hybrid

Position Summary

The main focus of the role is on applying project management experience, organizational and analytical skills in the following areas: Contribute to the running of assigned internal initiatives to improve team efficiency and productivity; Assisting with documentation of processes; Training and mentoring others at request.

Responsibilities

• Plan and manage internal projects to agreed objectives 
• Manage allocated teams.
• Ensure close and regular communication with relevant stakeholders.
• Share knowledge and take initiative to improve processes as required.
• Where appropriate, design, document and implement processes.
• Train and mentor other team members as required
• Undertake other tasks and roles for the Company as required.

• Project Management experience.
• Experience driving initiatives and processes to improve efficiency and productivity.
• Agility in managing complex tasks and relationships
• Excellent organizational skills, analytical in nature with a curiosity towards solving complex problems, and strong attention to detail. 
• Excellent interpersonal and communication skills, both oral and written.             
• Professional attitude – comfortable working with cross functional and global teams.
• Ability to interpret complex policies, contractual agreements, and regulatory documents

• A relevant university degree with strong academic performance
• Experience in a project management role in a technology-oriented or services organization.
• 2 years’ experience in a client facing role.
• Experience managing teams and mentoring others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you intrigued by the world of eyes? Here's an exciting opportunity to join Project Eyeris, a sponsored in-person study taking place in Aston, Birmingham, from July 26th to August 30th.

We are looking for enthusiastic individuals to participate in this fascinating study on the intricacies of eyes. Your contribution will play a vital role in advancing research.

Responsibilities:

- Attend a one-time on-site session at our venue in Aston, Birmingham.

- Undergo non-medical and non-invasive eye scans and have images of your eyes taken while performing simple actions such as blinking, concealing eyes, looking off-center, taking a selfie, etc., under various lighting conditions.

- Your participation will take approximately 30-60 minutes.

How to Apply:

Spaces for this study are limited, so seize the opportunity to be a part of Project Eyeris. To apply, click on the link for the Eyeris In-Person Study: Eyeris In-Person Study : Get Paid £55

If you have any minors interested in participating with you, a Minor form link will be provided after submitting your application.

Spread the Word:

Know someone who might be interested in this unique study? Feel free to share the application link with them, so they can apply and potentially be part of Project Eyeris too!

Join us in unlocking the mysteries of eyes and contributing to cutting-edge research! We eagerly await your participation in our study.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PMO is a leadership position accountable for the successful delivery of a portfolio of work to a client (s) or a set of internal initiatives. He/she owns a set of client projects and programs and portfolios and is responsible for successful delivery of a portfolio of work to a client(s), delivering contract obligations of the highest quality in the most efficient time. He/she partners relevant people Managers in mentoring people to meet client needs. He/she represents the portfolio interests liaising with other Departments. He/she partners and developing processes, frameworks and practices to maximise delivery efficiencies.

Responsibilities

• Project Management - Ensure successful delivery of a portfolio of work to a client(s).
• Provide and sign off on quotations of time, cost and recommended methodology to the Sales teams as part of the bid process
• Lead scoping of work and finalisation of specifications and requirements in partnership with Specialists for execution by Project Managers
• Manage and lead teams to project requirements. Ensure portfolio of projects are delivered on schedule, on budget and to quality requirements, utilizing best practice. Meet and exceed project budgets.
• Effective management of risks and issues. Pro-actively manage and escalate issues to mitigate against quality, budget and timeline slippage.
• Represent client project(s) portfolio interests to various Deparments to ensure that project priorities are aligned with the priorities of the portfolio
• Work with Sales, Specialists and other Departments to analyse novel project requirements and ensure readiness to deliver.
• Monitor and control margins, carry out P&L variance analysis, implement improvement strategies and participate in pricing strategies.
• Drive project management and delivery excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes:
• Work with Sales teams and PMO to define effective model of engagement between Sales and Client Services, including involvement in quoting stage, project hand-over and post-project feedback loop.
• Drive strategic needs of the portfolio. Own processes relevant to the portfolio; lead/participate in process documentation. Supports development of framework to support client.
• Continuously drive process improvement and innovation with measurable results.
• Monitor projects for compliance and provide regular feedback (individually and collectively)
• Provide inputs towards the improvement of Appen’s internal suite of tools.
• Provide excellent customer service across portfolio:
• Respond to and appropriately prioritize client requests and project delivery requirements as they arise. Address client requests and feedback with appropriate urgency and escalation
• Maintain and improve client satisfaction across portfolio. Manage reporting needs to client
• Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction. Drive appropriate resolutions.
• Ownership of the client relationship for assigned projects in partnerhsip with Sales and Delivery, where relevant.
• Stakeholder Management
• Communicate and report regularly to senior management on project status, highlighting risks, dependencies and mitigating actions being taken
• Serve as an escalation point and effectively escalate actions as required.
• Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units.
•  

• A relevant university degree with strong academic performance
• Over 5 years experience in a project management role in a technology-oriented or services organization.
• 5 years experience in a client facing role.
• Experience managing teams and mentoring others.

• Good analytical skill and problem solving ability. Accountable and results-driven.
• Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. 
• Strong communications skills, both written and oral.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members.
• Commercial orientation and sound commercial judgement. Able to lead process improvement and innovation
• Track record of building and developing effective teams that deliver to customer requirements. Effectively coaches, mentors and trains peers and team members.
• Outstanding client service skills. Solid stakeholder management with demonstrated ability to influence people and facilitate outcomes

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

We’re seeking people with proficiency in the Healthcare industry, good writing skills and an interest in Artificial Intelligence (AI) to join our community of AI Model Trainers.  

Appen's community of experts and workers help create and improve AI-generated content, applying their subject-matter expertise and writing ability to help influence and refine large language models (LLM).  LLM’s are the fast-developing technology underpinning new Generative AI products like ChatGPT and our work is a key input to making AI models more effective and safer for users.

After a simple qualification process, you’ll be providing the model with vital data to generate accurate and contextually fitting responses for Healthcare-related topics.  As a member of our community, you can then choose to contribute on a variety of projects as they become available.  Projects range in length from a few hours to multiple weeks, or even months; offering you ultimate flexibility to manage your own schedule. 

* We have a paid project opening now requiring 10-15 hours of work, so don't hesitate!  Apply now and dive into the exciting world of AI model training.

Your role:

Your main responsibility will be to create, evaluate, and refine pairs of prompts and responses for a sophisticated LLM. You’ll need to effectively communicate your understanding of Healthcare topics to rank and craft realistic and nuanced AI prompts (what you might ask an AI model) and responses (what you want the AI model to answer).  You will be provided access to training materials and calibration exercises to learn what a good answer is like. 

What you need:

·       Must be eligible to work in United Kingdom

·       US English language speaker with good writing and proofreading skills

·       Good knowledge of Healthcare subjects and the ability to craft original responses

·       Excellent attention to detail

·       A learning mindset - no prior experience in AI is needed

What we offer:

·       Flexible hours

·       Remote work

·       Competitive compensation

·       Opportunity to learn and work in AI, and to make a positive impact on the development of the AI industry

·       Opportunity to expand to other AI-related projects

This opportunity will suit:

People seeking a gig-based opportunity to earn additional income while gaining hands-on experience in AI:

·       Subject matter experts, researchers and academics who want to learn and contribute to AI development

·       Students currently studying a Healthcare focused degree

·       Teachers & tutors with hands-on experience teaching Healthcare subjects

·       Lifelong learners interested in exploring opportunities in AI

Easy to apply:

1.    Register [5 minutes]: Click Apply and complete the application form.

2.    Guidelines Quiz [15 minutes]:  Take the Guidelines Quiz - a link will be sent to you by email once you submit your application.

3.    Calibration task [60 minutes]: If you pass the Guidelines Quiz, you’ll immediately receive an email with a link to a paid calibration task related to your Healthcare expertise.

4.    Start working: With a successful calibration, you’ll receive an email with a link to join the project as an AI Model Trainer for Healthcare subjects and can start working immediately.

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

We’re seeking people with proficiency in the Finance or Banking industry, good writing skills and an interest in Artificial Intelligence (AI) to join our community of AI Model Trainers.  

Appen's community of experts and workers help create and improve AI-generated content, applying their subject-matter expertise and writing ability to help influence and refine large language models (LLM).  LLM’s are the fast-developing technology underpinning new Generative AI products like ChatGPT and our work is a key input to making AI models more effective and safer for users.

After a simple qualification process, you’ll be providing the model with vital data to generate accurate and contextually fitting responses for Finance-related topics.  As a member of our community, you can then choose to contribute on a variety of projects as they become available.  Projects range in length from a few hours to multiple weeks, or even months; offering you ultimate flexibility to manage your own schedule. 

* We have a paid project opening now requiring 10-15 hours of work, so don't hesitate!  Apply now and dive into the exciting world of AI model training.

Your role:

Your main responsibility will be to create, evaluate, and refine pairs of prompts and responses for a sophisticated LLM.  You’ll need to effectively communicate your understanding of Finance topics to rank and craft realistic and nuanced AI prompts (what you might ask an AI model) and responses (what you want the AI model to answer).  You will be provided access to training materials and calibration exercises to learn what a good answer is like. 

What you need:

·       Must be eligible to work in United Kingdom

·       US English language speaker with good writing and proofreading skills

·       Good knowledge of Finance subjects and the ability to craft original responses

·       Excellent attention to detail

·       A learning mindset - no prior experience in AI is needed

What we offer:

·       Flexible hours

·       Remote work

·       Competitive compensation

·       Opportunity to learn and work in AI, and to make a positive impact on the development of the AI industry

·       Opportunity to expand to other AI-related projects

This opportunity will suit:

People seeking a gig-based opportunity to earn additional income while gaining hands-on experience in AI:

·       Subject matter experts, researchers and academics who want to learn and contribute to AI development

·       Students currently studying a Finance focused degree

·       Teachers & tutors with hands-on experience teaching Finance subjects

·       Lifelong learners interested in exploring opportunities in AI

Easy to apply:

1.    Register [5 minutes]: Click Apply and complete the application form.

2.    Guidelines Quiz [15 minutes]:  Take the Guidelines Quiz - a link will be sent to you by email once you submit your application.

3.    Calibration task [60 minutes]: If you pass the Guidelines Quiz, you’ll immediately receive an email with a link to a paid calibration task related to your Finance expertise.

4.    Start working: With a successful calibration, you’ll receive an email with a link to join the project as an AI Model Trainer for Finance subjects and can start working immediately.

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a DevOps Engineer, you will contribute to the maintenance, improvement, and scaling of our infrastructure. Drawing from principles of Platform Engineering and Site Reliability Engineering, you will help ensure our infrastructure's robustness, resilience, and efficiency. Familiarity with cloud technologies, automation, and continuous integration and delivery (CI/CD) practices is required. If you're eager to solve complex problems and learn fast in a dynamic environment, we invite you to apply.

Key Responsibilities:

• Assist in managing and improving the infrastructure that supports our software products.
• Collaborate with other DevOps engineers, developers, and QA engineers to optimize infrastructure, streamline deployments, and automate tasks.
• Support the development and maintenance of CI/CD pipelines.
• Monitor system performance and assist in implementing improvements.
• Contribute to enhancing system resilience and performance based on Site Reliability Engineering principles.
• Help ensure system compliance with security standards and assist with disaster recovery procedures.

• 1-3 years of experience in a DevOps role.
• Understanding of cloud technologies (AWS, GCP, or Azure) and experience with container orchestration systems like Kubernetes is a plus.
• Familiarity with automation tools and scripting languages.
• Basic understanding of CI/CD principles and practices.
• Good problem-solving abilities.
• Good communication skills.
• BS or MS degree in Computer Science or a related technical field is desirable.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

In this role, your primary responsibility is to provide effective and timely on-ground and remote IT support to Appen employees based in your regional office. You will prepare and support Windows 10/11, macOS, and Chrome OS computers according to corporate standards, ship them to new hires, and provide ongoing user and hardware support.

You will help the Technical Support team resolve incidents reported in the SolarWinds incident management environment, supporting company employees in any region during US business hours.

You will help maintain shared inventory documentation of computer systems and peripheral devices, and will be responsible for submitting procurement requests to maintain availability of such hardware for your region.

You will be asked to perform other tasks as needed, in alignment with the goals and priorities of the IT Technical Support team.

Requirements

• Must be willing to work on-site at your Appen regional office.
• Ability to provide end user support, computer setup, and troubleshooting for Windows, Mac, and Chrome OS devices.
• Experience with user and computer management in Active Directory, Azure AD, Jamf, Google Admin.
• Must be able to work effectively with minimal supervision, demonstrating initiative and attention to detail.
• Knowledge of user account management in Active Directory/Azure AD, Office 365, Jamf, and Google Admin.
• Ability to write and speak clearly and concisely in English.
• Ability to use internal and external information sources effectively, and help update shared internal documentation.
• General understanding of computer networking principles.
• Familiarity with ITIL 4 framework and customer service principles is desirable.
• Experience with audio/teleconferencing tools and software is desirable.

• Provide on-ground IT support to company employees based in the regional Appen office(s).
• Provide remote IT support to internal users from other regions during your business day.
• Onboarding and offboarding users, setting up and tearing down computer builds and user accounts.
• Desktop support for Windows 10/11, macOS, and Chrome OS platforms.
• Investigating and evaluating incident reports, resolving them when possible, and escalating actionable items to other internal teams as needed.
• Monitoring and maintaining local IT hardware inventory records.
• Occasional project team work to help deploy solutions for the business.
• Training and assisting internal users with the use of technology, within the limited scope of the IT department mission.
• Applying clear writing skills to help maintain shared documentation of IT processes and procedures.

• At least three years of experience in a similar IT support role.
• An IT-related degree and/or certifications are desirable.

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Appen is seeking a dynamic and experienced Engineering Manager to lead our talented team of software engineers. In this role, you will play a pivotal part in the design and development of cutting-edge AI and machine learning solutions, shaping the future of technology and driving our mission to create high-quality training data.

Key Responsibilities:

•  Lead a team of software engineers in the design, development, and implementation of robust, scalable, and secure software solutions. 
• Provide technical guidance and mentorship, fostering a culture of continuous learning and improvement within the team. 
• Collaborate with product managers, data scientists, and other key stakeholders to understand and translate business requirements into innovative software solutions. 
• Manage and prioritize project workloads, ensuring that projects are delivered on time and within budget. 
• Champion best practices in software development, including code reviews, testing, and documentation. 
• Actively participate in the recruitment, onboarding, and career development of software engineers. 
• Resolve complex technical challenges, ensuring the optimal performance and reliability of our software systems. 

• Bachelor's Degree in Computer Science, Software Engineering, or a related field. A Master's Degree is preferred. 
• 7+ years of experience in software development, with at least 3 years in a leadership or managerial role. 
• Proficiency in multiple programming languages such as Java, Python etc. 
• Expert knowledge in Java, Spring Boot, and JPA/Hibernate development platform. 
• Deep understanding of algorithms, data structures, and software design principles. 
• Experience with AI and machine learning technologies is highly desirable. 
• Strong problem-solving skills and attention to detail. 
• Excellent leadership and communication skills, with a proven track record of managing and mentoring high-performing teams. 
• Ability to work effectively in a fast-paced, dynamic environment. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As our Global Solutions Leader for our rapidly expanding AI products and services, you will guide our customers and partners to achieve tangible data-driven outcomes through our innovative products, helping customer teams to integrate our services into their ecosystem. You will work closely with our sales and product teams, acting as a technical advisor and a customer advocate, while managing and growing a team of Solution Architects.

In your leadership role you will be an AI & LLM expert, leading clients through the adoption of our technologies, including hands-on building of technologies. You will help create playbooks and process, manage team performance, and develop new solutions based on our AI product and services portfolio.

Qualifications

• Degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 5+ years in a Leadership role delivering projects in Data Science/Machine Learning, with a preference for LLM technology.
• Strong interest in Generative AI and LLM products
• People management, team leadership and development experience
• Coding experience (Python, R, Java, Spark, Scala or SQL)
• Familiarity with data storage and computing infrastructure for data of all sizes (SQL, NoSQL, Hadoop, Spark, on-premise, and cloud)
• Knowledge of machine learning libraries and techniques
• Experience in pre-sales or post-sales role with external clients across various industry markets
• Excellent writing and communication skills, with the ability to demonstrate technical concepts and present to a wide range of audiences
• Comfort in designing and implementing architectures within a public cloud (AWS, Azure or GCP)
• Exposure to big data technologies, including Spark, AI, Data Science, Data Engineering, etc.
• Willingness to travel

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you a highly organised individual with excellent coordination skills? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? If so, we have an exciting opportunity for you! We are currently seeking a Client Services Co-ordinator/Administrator to join our dynamic team, where you will play a crucial role in coordinating note-taking and transcription client orders and delivering outstanding service to our valued customers.

Position Summary 

The Client Services Co-ordinator/Administrator will be responsible for the end-to-end coordination of note-taking and transcription client orders, including onboarding, quotations, order processing, and final delivery. This role will require accurate data entry into the order management system on a timely basis and ensuring deletion of all files in accordance with the client retention policy. You will provide day-to-day support for client orders as required and act as the point of contact for client and customer queries, including answering all inbound telephone calls. In addition, this role will provide cover for the Office Manager for general office duties as and when required.

Responsibilities

• Coordinate end-to-end client orders for note-taking and transcription services, from onboarding to final delivery.
• Accurately enter data into the order management system in a timely manner.
• Ensure compliance with our client retention policy by securely deleting all files.
• Provide day-to-day support for client orders, addressing any queries or concerns promptly.
• Serve as the primary point of contact for client and customer inquiries, including handling inbound telephone calls.
• Step in to assist the Office Manager with general office duties when needed.

• Previous experience in a client services or customer support role is highly desirable.
• Exceptional organisational skills with a keen eye for detail and ability to prioritise tasks effectively.
• Strong data entry skills and proficiency in using order management systems.
• Excellent verbal and written communication skills, with a professional and friendly telephone manner.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Proactive problem-solving skills and a customer-centric mindset.
• Flexibility to support general office duties as required.

• Make a Difference: As a Client Services Co-ordinator/Administrator, you will directly contribute to the smooth running of our note-taking and transcription services, helping our clients focus on what matters most.
• Career Development: We value your growth and provide opportunities for professional development, ensuring you can expand your skills and expertise.
• Collaborative Environment: Join a supportive team where your ideas are heard, and your contributions are appreciated.
• Competitive Compensation: Enjoy a competitive salary package and additional benefits.
• Meaningful Work: Engage with clients from various industries and make a positive impact on their lives by facilitating effective communication.

If you are an organised, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply today by submitting your CV and a cover letter highlighting your relevant experience and why you are the ideal candidate for the Client Services Co-ordinator/ Administrator position. Join us in revolutionising the world of transcription and notetaking! Note: This job description is intended to provide a general overview of the position and does not encompass all the tasks and responsibilities that may be assigned or required.

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Appen is seeking a highly skilled and motivated Senior Software Engineer to join our dynamic team. In this role, you will use your extensive knowledge of software development to build and enhance complex systems and applications, contributing to the evolution of AI and machine learning.

Key Responsibilities:

•  Design, develop, and implement advanced software applications using languages such as Ruby, Python, Java, JavaScript, etc
• Ensure the performance, quality, and responsiveness of applications by identifying bugs and solving complex problems.
• Collaborate effectively with product managers, data scientists, and other engineers to define and achieve project goals.
• Mentor junior developers, providing guidance on coding standards, design principles, and the application of new technologies.
• Lead code and design reviews, championing high-quality software development and fostering a culture of continuous improvement.
• Contribute to all stages of the software development lifecycle, from ideation to deployment and maintenance.
• Translate business requirements into robust, scalable, and secure software solutions.

• Bachelor's Degree in Computer Science, Software Engineering, or a related field. A Master's Degree is a plus.
• 4-5 years of experience in software development.
• Proficiency in multiple programming languages such as Ruby, Python, Java, JavaScript, etc
• Hands-on experience developing software using agile methodologies.
• Expert knowledge in Ruby on Rails, web development and distributed systems.
• Work experience in designing relational database management systems (RDBMS) or NoSQL databases.
• Deep understanding of algorithms, data structures, and design patterns. Strong analytical and problem-solving skills.
• Experience with AI and machine learning is highly desirable.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Demonstrated leadership skills and ability to mentor junior team members.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary 

Appen is on the lookout for a seasoned Senior Data Engineer to join our rapidly expanding team. As a Senior Data Engineer, you will leverage your deep technical expertise and leadership skills to drive the development of cutting-edge software solutions that will shape the future of AI and machine learning. 

Key Responsibilities:

• Design, build, and manage large scale data infrastructures using a variety of AWS technologies such as Amazon Redshift, AWS Glue, Amazon Athena, AWS Data Pipeline, Amazon Kinesis, Amazon EMR, and Amazon RDS.
• Ensure the performance, availability, and security of datasets across our organization, utilizing AWS's robust suite of tools for data management.
• Collaborate with data scientists, software engineers, product managers and other key stakeholders to develop data-driven solutions and models.
• Translate complex functional and technical requirements into detailed design proposals and implement them .
• Mentor junior and mid-level data engineers, fostering a culture of continuous learning and improvement within the team.
• Identify, troubleshoot, and resolve complex data-related issues.
• Champion best practices in data management, ensuring the cleanliness, integrity, and accessibility of our data.
• Optimize and fine-tune data queries and processes for performance. Evaluate and advise on technological components, such as software, hardware, and networking capabilities, for database management systems and infrastructure.
• Stay informed on the latest industry trends and technologies to ensure our data infrastructure is modern and robust.

• Bachelor's Degree in Computer Science, Information Systems, or a related field. A Master's Degree is preferred.
• 5-7 years of hands-on experience with AWS data engineering technologies, such as Amazon Redshift, AWS Glue, AWS Data Pipeline, Amazon Kinesis, Amazon RDS, and Apache Airflow.
• Demonstrated proficiency in SQL and NoSQL databases, ETL tools, and data pipeline workflows.
• Experience with Python, and/or Java.
• Deep understanding of data structures, data modeling, and software architecture.
• Experience with AI and machine learning technologies is highly desirable.
• Strong problem-solving skills and attention to detail.
• Self-motivated and able to work independently, with excellent organizational and multitasking skills.
• Exceptional communication skills, with the ability to explain complex data concepts to non-technical stakeholders.

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

We are looking for a self-motivated Software Development Engineer to become part of our innovative team. In this role, you will be responsible for developing high-quality software that will play a key role in shaping the future of AI and machine learning.

Key Responsibilities:

• Collaborate with our team to design, develop, and maintain software systems and applications.
• Write clean, maintainable, and efficient code in languages such as Ruby, Python, Java, JavaScript, etc
• Implement and test software components and ensure that they meet design specifications.
• Participate in code and design reviews to maintain our high development standards.
• Work closely with other team members to troubleshoot, debug, and improve existing software systems.
• Contribute to all phases of the software development lifecycle, from concept to deployment.
• Engage with cross-functional teams to understand and translate business requirements into software solutions.

• Bachelor's Degree in Computer Science, Software Engineering, or a related field.
• 1-2 years of experience in software development.
• Proficiency in one or more programming languages such as Ruby, Python, Java, JavaScript, etc
• Demonstrated experience in Ruby on Rails, web development and distributed systems.
• Strong understanding of algorithms and data structures.
• Work experience in designing relational database management systems (RDBMS) or NoSQL databases.
• Familiarity with AI and machine learning concepts is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary 

As a Director-level Advisory Consultant, you will take ownership of business-critical, ad-hoc challenges across client services, program management, and delivery operations. Challenges could be related to client projects, root cause analysis of critical failures, automation, and process efficiency. This role will work across the enterprise with different client accounts, different internal functions, and all levels of the organization. 

As a direct report to the General Manager, this role will support the success of the business unit as a key member of the Senior Leadership Team to influence business strategy, provide thought-provoking recommendations, and contribute to the success of the overall business unit. 

You will bring a high level of value add to improve processes, technology, innovation, and efficiencies, while supporting the organization’s attainment of all client commitments. You will be responsible for relationships with a variety of internal organizations and accomplishing goals through indirect influence.  

This individual is proactive, results-driven and an innovative leader of change and operations. The leader has a point of view supported by data and experience, is vocal, and is inspiring.  

The position objectives and responsibilities are:

• Perform research and develop techniques to identify and mitigate threats, staying abreast of all emerging threats and develop creative solutions to solve customer issues.  
• Lead large, complex continuous improvement projects (internal and client-facing) while mentoring and training junior team members. 
• Conduct deep forensics to perform root cause analysis – using expert skills in data gathering, data analytics and interviewing. You will recommend and implement remediation solutions. 
• Develop and present comprehensive and accurate reports, trainings and presentations for both technical and executive audiences. 
• Apply advanced process engineering, like Lean and Six Sigma, to improve quality, speed, and efficiency of operations. 
• Utilize automation, orchestration, and scripting to reduce manual processes, improving overall efficiency while also enabling new capabilities to meet the rapidly changing client needs. 

• The ideal candidate will be a self-driven and experienced professional who has demonstrated ability to repeatedly turnaround critical business challenges and lead dramatic levels of continuous improvement in a short period of time: 
• Proven ability to accomplish large, complex objectives independently with limited oversight and direction 
• Proven ability to gather data, deeply analyzeraw data, and identify trends and root causes 
• Proven ability to lead, generate and implement root cause analysis and remediation 
• Proven ability to communicate and influence clients, executives, technical, and program management professionals. 
• Proven ability to independently lead advanced process improvement exercises using techniques such as Lean and Six Sigma 
• Proven ability to architect, plan, and implement automation 
• Experience working across a variety of internal stakeholders with competing priorities and interests 
• Proven skills at building relationships with executives including managing expectations, presenting performance, demonstrating value, and driving long-term strategy 

• 5+years experience managing teams and mentoring others, including hiring and managing full time employees 
• 5+ years experience in a senior management role working in a metrics driven setting. Preferred that this experience include management of first line managers. 
• 5+ years experience in the fields of AI, data training, business process outsourcing, and/or technology consulting 
• 5+ years experience in a client-facing role 
• 3+ years experience managing large scale customer engagements  
• 3+ years experience leading project teams 
• High level of curiosity about the future of AI, a passion to grow and develop innovative solutions for this constantly changing space 
• Strong references from leaders who have high degree of confidence in your ability to partner across teams to get results, to lead change, and to achieve ambitious challenges 
• BS or BA degree from an accredited University or equivalent work experience preferred. 
• Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion  
• Demonstrated time management and organizational skills with attention to details 
• Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company 
• Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution 
• Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members 
• Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team member

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Solutions Architect for our rapidly expanding AI products and services, you will guide our customers and partners to achieve tangible data-driven outcomes through our innovative products, helping customer teams to integrate our services into their ecosystem. You will work closely with our sales and product teams, acting as a technical advisor and a customer advocate.

In your role as a Solutions Architect, you will be an AI & LLM expert, leading clients through the adoption of our technologies, including hands-on building of technologies. As a Solution Architect, you'll manage all technical aspects of technical demos, POC’s and MVP’s, developing new solutions based on our AI product and services portfolio.

Qualifications

• Degree in Computer Science, Information Systems, Engineering, or equivalent experience
• 5+ years of experience working with enterprise customers, providing engineering, infrastructure, and technical guidance
• 5+ years in a technical role delivering projects in Data Science/Machine Learning, with a preference for LLM technology.
• Strong interest in Generative AI and LLM products
• Coding experience (Python, R, Java, Spark, Scala or SQL)
• Familiarity with data storage and computing infrastructure for data of all sizes (SQL, NoSQL, Hadoop, Spark, on-premise, and cloud)
• Knowledge of machine learning libraries and techniques
• Experience in pre-sales or post-sales role with external clients across various industry markets
• Excellent writing and communication skills, with the ability to demonstrate technical concepts and present to a wide range of audiences
• Comfort in designing and implementing architectures within a public cloud (AWS, Azure or GCP)
• Exposure to big data technologies, including Spark, AI, Data Science, Data Engineering, Hadoop, Cassandra, and others
• Willingness to travel

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Senior QA Engineer / Software Development Engineer in Test (SDET), you will play a pivotal role in maintaining the high-quality standard of our software products. This involves in-depth involvement in the entire software development life cycle (SDLC), primarily focusing on the design and implementation of testing frameworks and the execution of automated and manual tests. You should be capable of creating robust test plans, cases, and strategies, and working closely with cross-functional teams to ensure product requirements are met. You will be expected to take a proactive role in identifying, reporting, and troubleshooting software issues. If you have a passion for delivering high-quality, reliable software, and enjoy working in a fast-paced, agile environment, this position could be a perfect fit for you.

Key Responsibilities:

• Design, implement, and maintain test automation frameworks, and perform API/UI tests.
• Collaborate effectively with QA, development, DevOps, and product teams, ensuring all software features meet the defined specifications and requirements.
• Develop and maintain effective tools and testing scripts to support QA and engineering teams.
• Identify, document, and communicate software defects to cross-functional teams and ensure timely resolution.
• Foster test code coverage improvement by closely collaborating with the development team.
• Establish, maintain, and update test plans and cases.
• Mentor junior team members, providing guidance on automation frameworks, tests, defect detection, bug reporting, and debugging.
• Identify features suitable for automation and streamline testing procedures through scripting.
• Manage product testing environments on AWS and Kubernetes.
• Perform end-to-end stress and load tests.

• 3-5 years of experience in a QA engineering role, ideally with an SDET background.
• Comprehensive understanding of the software development lifecycle (SDLC) and established test methodologies.
• Proficient in coding and debugging.
• Experience in creating and executing diverse test cases for UAT and functional testing.
• Hands-on experience with Python, Selenium WebDriver, JavaScript, SQL, HTML/CSS, Jenkins, Postman, and AWS.
• Self-motivated and detail-oriented with strong problem-solving skills. Capable of working both independently and collaboratively to resolve complex issues.
• Experience working in a scrum-based agile environment.
• Continual learner with a passion for new technologies.
• Ability to work in a high-paced, dynamic environment, adapting to rapid changes in web application technology.
• Excellent communication skills.
• BS degree in Computer Science or a related technical field.
• Previous experience as a software engineer is highly desirable.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

At Appen, we are seeking an experienced and dedicated Principal Software Engineer to lead the way in the development of innovative AI and machine learning solutions. As a Principal Software Engineer, you will be at the forefront of our efforts to design and implement complex software systems, playing a key role in driving our mission to transform AI and machine learning.

Key Responsibilities:

• Lead the design, development, and implementation of high-performing, scalable, and secure software systems using technologies such as Java, Python etc. 
• Provide strategic technical leadership and direction across multiple projects and teams. 
• Collaborate closely with key stakeholders, including product managers, data scientists, and other engineers to drive project outcomes and deliver high-quality software solutions. 
• Serve as a mentor and guide to junior and mid-level engineers, fostering a culture of continuous learning and improvement. 
• Drive the resolution of complex technical challenges, ensuring the optimal performance and reliability of our software systems. 
• Champion the adoption and enforcement of best practices in software development, including code reviews, testing, and documentation. 
• Translate strategic business needs into practical, scalable architecture to develop innovative software solutions. 

• Bachelor's Degree in Computer Science, Software Engineering, or a related field. A Master's Degree or higher is preferred. 
• 10+ years of experience in software development. 
• Demonstrated expertise in multiple programming languages such as Java, Python etc. 
• Expert knowledge in Java, Spring Boot, and JPA/Hibernate development platform. 
• Work experience in designing relational database management systems (RDBMS) or NoSQL databases. 
• Deep understanding of advanced algorithms, data structures, and software design principles. 
• Prior experience with AI and machine learning technologies is highly desirable. 
• Exceptional problem-solving skills and keen attention to detail. 
• Outstanding leadership and communication skills, with a proven track record of mentoring and guiding teams. 
• Ability to work effectively and deliver results in a fast-paced, dynamic environment. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a QA Engineer, you will play a vital role in ensuring the quality and reliability of our software products. You'll participate in the software development life cycle (SDLC), focusing on quality assurance tasks such as designing test cases, executing tests (both manual and automated), and documenting and resolving software defects. Working closely with cross-functional teams, you will ensure that all software features meet the defined specifications and requirements. We would love to meet you if you have a keen eye for detail, enjoy problem-solving, and thrive in a fast-paced, collaborative environment.

Key Responsibilities:

• Design, develop, and execute test cases for our SaaS application and contribute to the establishment and improvement of test procedures.
• Collaborate effectively with QA, development, DevOps, and product teams to ensure the quality of our software features.
• Assist in the development and maintenance of tools and testing scripts to support QA and engineering teams.
• Identify, document, and communicate software defects to cross-functional teams and contribute to their resolution.
• Assist in increasing test code coverage by working closely with the development team.
• Create and maintain test plans and cases as per product requirements.
• Contribute to identifying features suitable for automation and participate in automation efforts.

• 1-3 years of experience in a QA engineering role.
• Solid understanding of the software development lifecycle (SDLC) and established test methodologies.
• Proficiency in executing test cases and debugging.
• Experience in manual and automated testing.
• Hands-on experience with Python, Selenium WebDriver, JavaScript, SQL, HTML/CSS, Jenkins, Postman, and AWS is a plus.
• Detail-oriented with strong problem-solving skills. Capable of working both independently and collaboratively to resolve issues.
• Experience working in a scrum-based agile environment.
• A continuous learner with an interest in new technologies.
• Ability to adapt and learn quickly in a high-paced, dynamic environment.
• Good communication skills.
• BS degree in Computer Science or a related technical field is desirable.
• Previous experience in a software development or software testing role is a plus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Customer Support Engineer, you will be on the front lines of providing technical support to our customers. You will troubleshoot technical issues, guide customers to use our products effectively, and contribute to improving our support processes. If you're technically savvy, have excellent problem-solving skills, and are passionate about helping customers, we invite you to apply.

Key Responsibilities:

• Provide technical support to customers, resolving issues promptly and effectively.
• Guide customers to effectively use our software products.
• Contribute to improving our support processes and documentation based on customer feedback and interactions.

• 1-3 years of experience in a technical customer support role.
• Understanding of software and technical products.
• Good problem-solving skills with a focus on customer satisfaction.
• Excellent communication skills, with the ability to explain complex concepts in a clear, simple manner.
• BS degree in Computer Science or a related technical field is a plus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.