Top Global Global Delivery Jobs

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.

Responsibilities

• Quality Management:
• Execute day-to-day quality process for all assigned programs
• Develop quality management plans to support a program end-to-end
• Drive quality improvements
• Take responsibility for delivering required performance metrics for assigned programs
• Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction
• Client Relationship Management:
• Become familiar with all aspects of managing client relationships
• Actively establish and grow client relationships, as assigned
• Adapt to changing client needs and expectations
• Virtual Team Management:
• Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets
• Participate in IC selection as needed
• Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements
• Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines
• Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
• Provide regular reporting on project status, as well as more in-depth analysis
• Guideline & Training Support:
• Develop program guidelines and training material as well as annotate data for new or existing programs
• Participate in program improvements, initiatives, and committee work as assigned
• Support the training and mentoring of new and existing Appen staff, as assigned
• Reporting and Communication:
• Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements
• Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems.
• Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues
• Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues
• Communicate, with all stakeholders, in a timely, clear and concise manner
• Participate in regular team meetings with program staff
• Where necessary, complete additional tasks as assigned.

• Driven to focus on quality and service delivery
• Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
• Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
• Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others 
• Demonstrated time management and organizational skills with attention to details.
• Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
• Demonstrated understanding and appreciation for a global marketplace and workforce
• Innovative thinker who drives the development and implementation of new idea
• BS or BA degree from an accredited university or equivalent work experience preferred
• Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired
• Advanced Excel skills required
• Experience managing and prioritizing large volumes of email correspondence
• Experience with a Windows operating system and Office suite of products
• Proficient in English. Excellent oral and written communication skills

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Project Manager - Hybrid

Position Summary

The main focus of the role is on applying project management experience, organizational and analytical skills in the following areas: Contribute to the running of assigned internal initiatives to improve team efficiency and productivity; Assisting with documentation of processes; Training and mentoring others at request.

Responsibilities

• Plan and manage internal projects to agreed objectives 
• Manage allocated teams.
• Ensure close and regular communication with relevant stakeholders.
• Share knowledge and take initiative to improve processes as required.
• Where appropriate, design, document and implement processes.
• Train and mentor other team members as required
• Undertake other tasks and roles for the Company as required.

• Project Management experience.
• Experience driving initiatives and processes to improve efficiency and productivity.
• Agility in managing complex tasks and relationships
• Excellent organizational skills, analytical in nature with a curiosity towards solving complex problems, and strong attention to detail. 
• Excellent interpersonal and communication skills, both oral and written.             
• Professional attitude – comfortable working with cross functional and global teams.
• Ability to interpret complex policies, contractual agreements, and regulatory documents

• A relevant university degree with strong academic performance
• Experience in a project management role in a technology-oriented or services organization.
• 2 years’ experience in a client facing role.
• Experience managing teams and mentoring others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PMO is a leadership position accountable for the successful delivery of a portfolio of work to a client (s) or a set of internal initiatives. He/she owns a set of client projects and programs and portfolios and is responsible for successful delivery of a portfolio of work to a client(s), delivering contract obligations of the highest quality in the most efficient time. He/she partners relevant people Managers in mentoring people to meet client needs. He/she represents the portfolio interests liaising with other Departments. He/she partners and developing processes, frameworks and practices to maximise delivery efficiencies.

Responsibilities

• Project Management - Ensure successful delivery of a portfolio of work to a client(s).
• Provide and sign off on quotations of time, cost and recommended methodology to the Sales teams as part of the bid process
• Lead scoping of work and finalisation of specifications and requirements in partnership with Specialists for execution by Project Managers
• Manage and lead teams to project requirements. Ensure portfolio of projects are delivered on schedule, on budget and to quality requirements, utilizing best practice. Meet and exceed project budgets.
• Effective management of risks and issues. Pro-actively manage and escalate issues to mitigate against quality, budget and timeline slippage.
• Represent client project(s) portfolio interests to various Deparments to ensure that project priorities are aligned with the priorities of the portfolio
• Work with Sales, Specialists and other Departments to analyse novel project requirements and ensure readiness to deliver.
• Monitor and control margins, carry out P&L variance analysis, implement improvement strategies and participate in pricing strategies.
• Drive project management and delivery excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes:
• Work with Sales teams and PMO to define effective model of engagement between Sales and Client Services, including involvement in quoting stage, project hand-over and post-project feedback loop.
• Drive strategic needs of the portfolio. Own processes relevant to the portfolio; lead/participate in process documentation. Supports development of framework to support client.
• Continuously drive process improvement and innovation with measurable results.
• Monitor projects for compliance and provide regular feedback (individually and collectively)
• Provide inputs towards the improvement of Appen’s internal suite of tools.
• Provide excellent customer service across portfolio:
• Respond to and appropriately prioritize client requests and project delivery requirements as they arise. Address client requests and feedback with appropriate urgency and escalation
• Maintain and improve client satisfaction across portfolio. Manage reporting needs to client
• Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction. Drive appropriate resolutions.
• Ownership of the client relationship for assigned projects in partnerhsip with Sales and Delivery, where relevant.
• Stakeholder Management
• Communicate and report regularly to senior management on project status, highlighting risks, dependencies and mitigating actions being taken
• Serve as an escalation point and effectively escalate actions as required.
• Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units.
•  

• A relevant university degree with strong academic performance
• Over 5 years experience in a project management role in a technology-oriented or services organization.
• 5 years experience in a client facing role.
• Experience managing teams and mentoring others.

• Good analytical skill and problem solving ability. Accountable and results-driven.
• Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. 
• Strong communications skills, both written and oral.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members.
• Commercial orientation and sound commercial judgement. Able to lead process improvement and innovation
• Track record of building and developing effective teams that deliver to customer requirements. Effectively coaches, mentors and trains peers and team members.
• Outstanding client service skills. Solid stakeholder management with demonstrated ability to influence people and facilitate outcomes

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary 

As a Director-level Advisory Consultant, you will take ownership of business-critical, ad-hoc challenges across client services, program management, and delivery operations. Challenges could be related to client projects, root cause analysis of critical failures, automation, and process efficiency. This role will work across the enterprise with different client accounts, different internal functions, and all levels of the organization. 

As a direct report to the General Manager, this role will support the success of the business unit as a key member of the Senior Leadership Team to influence business strategy, provide thought-provoking recommendations, and contribute to the success of the overall business unit. 

You will bring a high level of value add to improve processes, technology, innovation, and efficiencies, while supporting the organization’s attainment of all client commitments. You will be responsible for relationships with a variety of internal organizations and accomplishing goals through indirect influence.  

This individual is proactive, results-driven and an innovative leader of change and operations. The leader has a point of view supported by data and experience, is vocal, and is inspiring.  

The position objectives and responsibilities are:

• Perform research and develop techniques to identify and mitigate threats, staying abreast of all emerging threats and develop creative solutions to solve customer issues.  
• Lead large, complex continuous improvement projects (internal and client-facing) while mentoring and training junior team members. 
• Conduct deep forensics to perform root cause analysis – using expert skills in data gathering, data analytics and interviewing. You will recommend and implement remediation solutions. 
• Develop and present comprehensive and accurate reports, trainings and presentations for both technical and executive audiences. 
• Apply advanced process engineering, like Lean and Six Sigma, to improve quality, speed, and efficiency of operations. 
• Utilize automation, orchestration, and scripting to reduce manual processes, improving overall efficiency while also enabling new capabilities to meet the rapidly changing client needs. 

• The ideal candidate will be a self-driven and experienced professional who has demonstrated ability to repeatedly turnaround critical business challenges and lead dramatic levels of continuous improvement in a short period of time: 
• Proven ability to accomplish large, complex objectives independently with limited oversight and direction 
• Proven ability to gather data, deeply analyzeraw data, and identify trends and root causes 
• Proven ability to lead, generate and implement root cause analysis and remediation 
• Proven ability to communicate and influence clients, executives, technical, and program management professionals. 
• Proven ability to independently lead advanced process improvement exercises using techniques such as Lean and Six Sigma 
• Proven ability to architect, plan, and implement automation 
• Experience working across a variety of internal stakeholders with competing priorities and interests 
• Proven skills at building relationships with executives including managing expectations, presenting performance, demonstrating value, and driving long-term strategy 

• 5+years experience managing teams and mentoring others, including hiring and managing full time employees 
• 5+ years experience in a senior management role working in a metrics driven setting. Preferred that this experience include management of first line managers. 
• 5+ years experience in the fields of AI, data training, business process outsourcing, and/or technology consulting 
• 5+ years experience in a client-facing role 
• 3+ years experience managing large scale customer engagements  
• 3+ years experience leading project teams 
• High level of curiosity about the future of AI, a passion to grow and develop innovative solutions for this constantly changing space 
• Strong references from leaders who have high degree of confidence in your ability to partner across teams to get results, to lead change, and to achieve ambitious challenges 
• BS or BA degree from an accredited University or equivalent work experience preferred. 
• Motivated self-starter that can establish a course of action for self and others and drive initiatives to completion  
• Demonstrated time management and organizational skills with attention to details 
• Demonstrated ability to understand the big picture and use sound judgment to reach decisions while demonstrating sensitivity for all parties and issues.  Able and unafraid to provide valuable input across the company 
• Ability to identify problems and then analyze, evaluate the relevancy, discover solutions, make recommendations and drive resolution 
• Demonstrated experience creating productive, cooperative relationships and conflict resolution skills.  Effectively coaches, mentors and trains peers and team members 
• Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team member

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Appen’s Project Manager (PM) is responsible for coordinating teams of specialists (including productivity, quality, invoicing, and onboarding) as well as any additional project resources, including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.

The ideal applicant must work the PST shift (10 p.m.–7 a.m. PH time). 

Responsibilities :

• Delivery to project objectives within project scope, timeline and budget
• Develop and execute delivery and quality management plans to support a project end-to-end
• Coordinate technical activities and aspects of the projects
• Provide regular project status reporting and in-depth analysis when required
• Build strong client relationships to increase client satisfaction and revenue opportunities
• Drive continuous project improvements and efficiencies
• Coordinate between project team members in a matrix environment
• Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones
• Manage risks and issues and undertake recovery actions as necessary
• Prepare and implement project plans, prepare reports and project-related materials
• Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
• Participate in the training and mentoring of new and existing Appen staff
• Participate in program improvements, initiatives, and committee work as assigned
• Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships

• BS or BA degree from an accredited university or equivalent work experience preferred
• 2 to 5 years of project management experience in a a technology-oriented or services organization
• Client facing or relationship management experience
• Proficient in English – excellent oral and written communication skills
• Advanced Excel skills

• Exposure to speech technology, market research, or a machine-learning related field
• Experience working with crowdsourcing platforms involving complex demographic requirements a bonus

• A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion while also being flexible to business changes.
• Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.
• Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills
• Excellent at communication, including an ability to present information clearly and concisely in writing or verbally
• Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning
• An analytical thinker with ability to proactively identify problems, gather information and set course of action

#LI-Hybrid

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.