Appen is hiring a Project Manager - Hybrid

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Appen’s Project Manager (PM) is responsible for coordinating teams of specialists (including productivity, quality, invoicing, and onboarding) as well as any additional project resources, including independent contractors (ICs) towards customer project delivery while simultaneously handling key stakeholder relationships. The PM works collaboratively with an Appen team to meet all client and project requirements.

The ideal applicant must work the PST shift (10 p.m.–7 a.m. PH time). 

Responsibilities :

• Delivery to project objectives within project scope, timeline and budget
• Develop and execute delivery and quality management plans to support a project end-to-end
• Coordinate technical activities and aspects of the projects
• Provide regular project status reporting and in-depth analysis when required
• Build strong client relationships to increase client satisfaction and revenue opportunities
• Drive continuous project improvements and efficiencies
• Coordinate between project team members in a matrix environment
• Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones
• Manage risks and issues and undertake recovery actions as necessary
• Prepare and implement project plans, prepare reports and project-related materials
• Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
• Participate in the training and mentoring of new and existing Appen staff
• Participate in program improvements, initiatives, and committee work as assigned
• Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships

• BS or BA degree from an accredited university or equivalent work experience preferred
• 2 to 5 years of project management experience in a a technology-oriented or services organization
• Client facing or relationship management experience
• Proficient in English – excellent oral and written communication skills
• Advanced Excel skills

• Exposure to speech technology, market research, or a machine-learning related field
• Experience working with crowdsourcing platforms involving complex demographic requirements a bonus

• A motivated self-starter who can establish a course of action for self and others and drive initiatives to completion while also being flexible to business changes.
• Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.
• Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills
• Excellent at communication, including an ability to present information clearly and concisely in writing or verbally
• Passionate about learning new skills and technologies. Takes personal responsibility for continuous learning
• An analytical thinker with ability to proactively identify problems, gather information and set course of action

#LI-Hybrid

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.