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About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The principal product manager will work with scientists, engineers, program managers, and a variety of cross-functional partners to understand customer and stakeholder needs, define a clear vision and strategy for their area, make prioritization decisions, invest in the next generation of recommendations models and services, and deploy.

Responsibilities

• Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
• Understand company strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
• Incorporate data, research, and market analysis to inform product strategies and roadmaps.
• Plan, initiate, and manage information technology projects for web-based products and platforms.
• Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.
• Drive product development with teams of world-class engineers and designers, while maintaining team health.
• Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.
• Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
• Define and analyze metrics that inform the success of products. Identify and track key performance metrics.

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement
• 5+ years of product management experience in a technological industry
• Experience working on agile-enabled teams
• Experience launching consumer-facing online/mobile products/services from start to finish
• Experience working with products rooted in voice, personalization, search, or machine learning-based systems
• Proven ability to understand complex business problems, apply strong analytical skills and create an effective strategy
• Technical fluency; ability to understand and discuss architectural concepts, schedule tradeoffs and new opportunities with technical team members
• Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
• Demonstrated success in building buy-in for an innovative and bold vision
• Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features
• Nimbleness and comfort with ambiguity; ability to respond rapidly to evolving threats and opportunities
• Demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
• Proven ability to make smart features (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
• MBA or master’s degree in a quantitative field

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Project Manager - Hybrid

Position Summary

The main focus of the role is on applying project management experience, organizational and analytical skills in the following areas: Contribute to the running of assigned internal initiatives to improve team efficiency and productivity; Assisting with documentation of processes; Training and mentoring others at request.

Responsibilities

• Plan and manage internal projects to agreed objectives 
• Manage allocated teams.
• Ensure close and regular communication with relevant stakeholders.
• Share knowledge and take initiative to improve processes as required.
• Where appropriate, design, document and implement processes.
• Train and mentor other team members as required
• Undertake other tasks and roles for the Company as required.

• Project Management experience.
• Experience driving initiatives and processes to improve efficiency and productivity.
• Agility in managing complex tasks and relationships
• Excellent organizational skills, analytical in nature with a curiosity towards solving complex problems, and strong attention to detail. 
• Excellent interpersonal and communication skills, both oral and written.             
• Professional attitude – comfortable working with cross functional and global teams.
• Ability to interpret complex policies, contractual agreements, and regulatory documents

• A relevant university degree with strong academic performance
• Experience in a project management role in a technology-oriented or services organization.
• 2 years’ experience in a client facing role.
• Experience managing teams and mentoring others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Linguist

Position Summary

The main responsibility of a Linguist is to manage projects for Appen’s clients. The Linguist applies their knowledge of linguistic phenomena, technical skills and attention to detail to manage projects to quality expectations, timelines, and budget. The Linguist applies their communication skills to manage stakeholder relationships and teams of language specialists around the world. 

Responsibilities:

• Autonomously plan and manage projects to quality, time and budget to ensure effective project execution and delivery
• Onboard and train a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages
• Prepare guidelines, training materials and tools, aligned to client specifications.
• Oversee the work of consultants, including task assignment, scheduling and monitoring
• Ensure close and regular communication with all internal project stakeholders.
• Share knowledge and take initiative to improve processes
• Document and manage language resources arising from projects
• Manage client relationships through customer service and regular reporting (as required)
• Provide operational input to the Sales team (as required)

• Highly proficient in one or more of the following languages: Hindi, Malayalam, Kannada, Bengali, Tamil, Marathi, Urdu
• Linguistic knowledge of Indian languages

• Bachelor’s degree (minimum) or above in linguistics or a related field
• Ability to independently prepare linguistic data for delivery to a customer
• Solid understanding of linguistic concepts and terminology
• Strong technical and data management skills
• Demonstrated ability to work effectively in an environment characterized by constant change, and a fast, deadline­-driven culture

#LI-Remote

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Appen’s Associate Project Manager is responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) doing search, social media and/or ecommerce evaluation, review, tagging and content annotation.  The APM works collaboratively with an Appen team to meet all project and client requirements.

Responsibilities

• Quality Management:
• Execute day-to-day quality process for all assigned programs
• Develop quality management plans to support a program end-to-end
• Drive quality improvements
• Take responsibility for delivering required performance metrics for assigned programs
• Analyze and evaluate statistical reports to proactively identify and improve individual IC and team results to improve client satisfaction
• Client Relationship Management:
• Become familiar with all aspects of managing client relationships
• Actively establish and grow client relationships, as assigned
• Adapt to changing client needs and expectations
• Virtual Team Management:
• Build and manage a virtual team of proficient ICs that meets or exceeds quality, throughput and productivity targets
• Participate in IC selection as needed
• Ensure ICs have access to required tools, guidelines and other related materials to meet project requirements
• Prepare and disseminate project materials based on IC and/or client feedback to clarify guidelines
• Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
• Provide regular reporting on project status, as well as more in-depth analysis
• Guideline & Training Support:
• Develop program guidelines and training material as well as annotate data for new or existing programs
• Participate in program improvements, initiatives, and committee work as assigned
• Support the training and mentoring of new and existing Appen staff, as assigned
• Reporting and Communication:
• Communicate service level expectations and directions to all ICs. May be asked to establish quality requirements
• Provide up-to-date information that helps Appen staff and ICs anticipate and solve problems.
• Proactively provide on-the-spot positive and constructive feedback to ICs regarding metrics-driven performance issues
• Under manager guidance, communicate directly with client, using proper escalation procedures for both production-related questions and technical issues
• Communicate, with all stakeholders, in a timely, clear and concise manner
• Participate in regular team meetings with program staff
• Where necessary, complete additional tasks as assigned.

• Driven to focus on quality and service delivery
• Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion
• Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change
• Excellent communication skills including an ability to present information clearly and concisely in writing or verbally.  Must also be an attentive and careful listener and respond appropriately to others 
• Demonstrated time management and organizational skills with attention to details.
• Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
• Demonstrated understanding and appreciation for a global marketplace and workforce
• Innovative thinker who drives the development and implementation of new idea
• BS or BA degree from an accredited university or equivalent work experience preferred
• Minimum 1-2 year of quality management experience in a metric -driven setting working in a production, operation, or call center environment is desired
• Advanced Excel skills required
• Experience managing and prioritizing large volumes of email correspondence
• Experience with a Windows operating system and Office suite of products
• Proficient in English. Excellent oral and written communication skills

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PMO is a leadership position accountable for the successful delivery of a portfolio of work to a client (s) or a set of internal initiatives. He/she owns a set of client projects and programs and portfolios and is responsible for successful delivery of a portfolio of work to a client(s), delivering contract obligations of the highest quality in the most efficient time. He/she partners relevant people Managers in mentoring people to meet client needs. He/she represents the portfolio interests liaising with other Departments. He/she partners and developing processes, frameworks and practices to maximise delivery efficiencies.

Responsibilities

• Project Management - Ensure successful delivery of a portfolio of work to a client(s).
• Provide and sign off on quotations of time, cost and recommended methodology to the Sales teams as part of the bid process
• Lead scoping of work and finalisation of specifications and requirements in partnership with Specialists for execution by Project Managers
• Manage and lead teams to project requirements. Ensure portfolio of projects are delivered on schedule, on budget and to quality requirements, utilizing best practice. Meet and exceed project budgets.
• Effective management of risks and issues. Pro-actively manage and escalate issues to mitigate against quality, budget and timeline slippage.
• Represent client project(s) portfolio interests to various Deparments to ensure that project priorities are aligned with the priorities of the portfolio
• Work with Sales, Specialists and other Departments to analyse novel project requirements and ensure readiness to deliver.
• Monitor and control margins, carry out P&L variance analysis, implement improvement strategies and participate in pricing strategies.
• Drive project management and delivery excellence and streamline efforts while introducing ideas for innovation and improvement into systems and processes:
• Work with Sales teams and PMO to define effective model of engagement between Sales and Client Services, including involvement in quoting stage, project hand-over and post-project feedback loop.
• Drive strategic needs of the portfolio. Own processes relevant to the portfolio; lead/participate in process documentation. Supports development of framework to support client.
• Continuously drive process improvement and innovation with measurable results.
• Monitor projects for compliance and provide regular feedback (individually and collectively)
• Provide inputs towards the improvement of Appen’s internal suite of tools.
• Provide excellent customer service across portfolio:
• Respond to and appropriately prioritize client requests and project delivery requirements as they arise. Address client requests and feedback with appropriate urgency and escalation
• Maintain and improve client satisfaction across portfolio. Manage reporting needs to client
• Complete periodic needs analysis and proactively listen for clients’ pain points and dissatisfaction. Drive appropriate resolutions.
• Ownership of the client relationship for assigned projects in partnerhsip with Sales and Delivery, where relevant.
• Stakeholder Management
• Communicate and report regularly to senior management on project status, highlighting risks, dependencies and mitigating actions being taken
• Serve as an escalation point and effectively escalate actions as required.
• Interact with a wide range of personalities; this includes building relationships with third party vendors externally and providing leadership internally across functional lines and business units.
•  

• A relevant university degree with strong academic performance
• Over 5 years experience in a project management role in a technology-oriented or services organization.
• 5 years experience in a client facing role.
• Experience managing teams and mentoring others.

• Good analytical skill and problem solving ability. Accountable and results-driven.
• Demonstrated experience creating productive, cooperative relationships and conflict resolution skills. 
• Strong communications skills, both written and oral.  Displays a high level of professionalism by setting appropriate examples in meetings and interactions with peers and team members.
• Commercial orientation and sound commercial judgement. Able to lead process improvement and innovation
• Track record of building and developing effective teams that deliver to customer requirements. Effectively coaches, mentors and trains peers and team members.
• Outstanding client service skills. Solid stakeholder management with demonstrated ability to influence people and facilitate outcomes

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a DevOps Engineer, you will contribute to the maintenance, improvement, and scaling of our infrastructure. Drawing from principles of Platform Engineering and Site Reliability Engineering, you will help ensure our infrastructure's robustness, resilience, and efficiency. Familiarity with cloud technologies, automation, and continuous integration and delivery (CI/CD) practices is required. If you're eager to solve complex problems and learn fast in a dynamic environment, we invite you to apply.

Key Responsibilities:

• Assist in managing and improving the infrastructure that supports our software products.
• Collaborate with other DevOps engineers, developers, and QA engineers to optimize infrastructure, streamline deployments, and automate tasks.
• Support the development and maintenance of CI/CD pipelines.
• Monitor system performance and assist in implementing improvements.
• Contribute to enhancing system resilience and performance based on Site Reliability Engineering principles.
• Help ensure system compliance with security standards and assist with disaster recovery procedures.

• 1-3 years of experience in a DevOps role.
• Understanding of cloud technologies (AWS, GCP, or Azure) and experience with container orchestration systems like Kubernetes is a plus.
• Familiarity with automation tools and scripting languages.
• Basic understanding of CI/CD principles and practices.
• Good problem-solving abilities.
• Good communication skills.
• BS or MS degree in Computer Science or a related technical field is desirable.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Appen is seeking a highly skilled and motivated Senior Software Engineer to join our dynamic team. In this role, you will use your extensive knowledge of software development to build and enhance complex systems and applications, contributing to the evolution of AI and machine learning.

Key Responsibilities:

•  Design, develop, and implement advanced software applications using languages such as Ruby, Python, Java, JavaScript, etc
• Ensure the performance, quality, and responsiveness of applications by identifying bugs and solving complex problems.
• Collaborate effectively with product managers, data scientists, and other engineers to define and achieve project goals.
• Mentor junior developers, providing guidance on coding standards, design principles, and the application of new technologies.
• Lead code and design reviews, championing high-quality software development and fostering a culture of continuous improvement.
• Contribute to all stages of the software development lifecycle, from ideation to deployment and maintenance.
• Translate business requirements into robust, scalable, and secure software solutions.

• Bachelor's Degree in Computer Science, Software Engineering, or a related field. A Master's Degree is a plus.
• 4-5 years of experience in software development.
• Proficiency in multiple programming languages such as Ruby, Python, Java, JavaScript, etc
• Hands-on experience developing software using agile methodologies.
• Expert knowledge in Ruby on Rails, web development and distributed systems.
• Work experience in designing relational database management systems (RDBMS) or NoSQL databases.
• Deep understanding of algorithms, data structures, and design patterns. Strong analytical and problem-solving skills.
• Experience with AI and machine learning is highly desirable.
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Demonstrated leadership skills and ability to mentor junior team members.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary 

Appen is on the lookout for a seasoned Senior Data Engineer to join our rapidly expanding team. As a Senior Data Engineer, you will leverage your deep technical expertise and leadership skills to drive the development of cutting-edge software solutions that will shape the future of AI and machine learning. 

Key Responsibilities:

• Design, build, and manage large scale data infrastructures using a variety of AWS technologies such as Amazon Redshift, AWS Glue, Amazon Athena, AWS Data Pipeline, Amazon Kinesis, Amazon EMR, and Amazon RDS.
• Ensure the performance, availability, and security of datasets across our organization, utilizing AWS's robust suite of tools for data management.
• Collaborate with data scientists, software engineers, product managers and other key stakeholders to develop data-driven solutions and models.
• Translate complex functional and technical requirements into detailed design proposals and implement them .
• Mentor junior and mid-level data engineers, fostering a culture of continuous learning and improvement within the team.
• Identify, troubleshoot, and resolve complex data-related issues.
• Champion best practices in data management, ensuring the cleanliness, integrity, and accessibility of our data.
• Optimize and fine-tune data queries and processes for performance. Evaluate and advise on technological components, such as software, hardware, and networking capabilities, for database management systems and infrastructure.
• Stay informed on the latest industry trends and technologies to ensure our data infrastructure is modern and robust.

• Bachelor's Degree in Computer Science, Information Systems, or a related field. A Master's Degree is preferred.
• 5-7 years of hands-on experience with AWS data engineering technologies, such as Amazon Redshift, AWS Glue, AWS Data Pipeline, Amazon Kinesis, Amazon RDS, and Apache Airflow.
• Demonstrated proficiency in SQL and NoSQL databases, ETL tools, and data pipeline workflows.
• Experience with Python, and/or Java.
• Deep understanding of data structures, data modeling, and software architecture.
• Experience with AI and machine learning technologies is highly desirable.
• Strong problem-solving skills and attention to detail.
• Self-motivated and able to work independently, with excellent organizational and multitasking skills.
• Exceptional communication skills, with the ability to explain complex data concepts to non-technical stakeholders.

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

We are looking for a self-motivated Software Development Engineer to become part of our innovative team. In this role, you will be responsible for developing high-quality software that will play a key role in shaping the future of AI and machine learning.

Key Responsibilities:

• Collaborate with our team to design, develop, and maintain software systems and applications.
• Write clean, maintainable, and efficient code in languages such as Ruby, Python, Java, JavaScript, etc
• Implement and test software components and ensure that they meet design specifications.
• Participate in code and design reviews to maintain our high development standards.
• Work closely with other team members to troubleshoot, debug, and improve existing software systems.
• Contribute to all phases of the software development lifecycle, from concept to deployment.
• Engage with cross-functional teams to understand and translate business requirements into software solutions.

• Bachelor's Degree in Computer Science, Software Engineering, or a related field.
• 1-2 years of experience in software development.
• Proficiency in one or more programming languages such as Ruby, Python, Java, JavaScript, etc
• Demonstrated experience in Ruby on Rails, web development and distributed systems.
• Strong understanding of algorithms and data structures.
• Work experience in designing relational database management systems (RDBMS) or NoSQL databases.
• Familiarity with AI and machine learning concepts is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, dynamic environment.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Senior QA Engineer / Software Development Engineer in Test (SDET), you will play a pivotal role in maintaining the high-quality standard of our software products. This involves in-depth involvement in the entire software development life cycle (SDLC), primarily focusing on the design and implementation of testing frameworks and the execution of automated and manual tests. You should be capable of creating robust test plans, cases, and strategies, and working closely with cross-functional teams to ensure product requirements are met. You will be expected to take a proactive role in identifying, reporting, and troubleshooting software issues. If you have a passion for delivering high-quality, reliable software, and enjoy working in a fast-paced, agile environment, this position could be a perfect fit for you.

Key Responsibilities:

• Design, implement, and maintain test automation frameworks, and perform API/UI tests.
• Collaborate effectively with QA, development, DevOps, and product teams, ensuring all software features meet the defined specifications and requirements.
• Develop and maintain effective tools and testing scripts to support QA and engineering teams.
• Identify, document, and communicate software defects to cross-functional teams and ensure timely resolution.
• Foster test code coverage improvement by closely collaborating with the development team.
• Establish, maintain, and update test plans and cases.
• Mentor junior team members, providing guidance on automation frameworks, tests, defect detection, bug reporting, and debugging.
• Identify features suitable for automation and streamline testing procedures through scripting.
• Manage product testing environments on AWS and Kubernetes.
• Perform end-to-end stress and load tests.

• 3-5 years of experience in a QA engineering role, ideally with an SDET background.
• Comprehensive understanding of the software development lifecycle (SDLC) and established test methodologies.
• Proficient in coding and debugging.
• Experience in creating and executing diverse test cases for UAT and functional testing.
• Hands-on experience with Python, Selenium WebDriver, JavaScript, SQL, HTML/CSS, Jenkins, Postman, and AWS.
• Self-motivated and detail-oriented with strong problem-solving skills. Capable of working both independently and collaboratively to resolve complex issues.
• Experience working in a scrum-based agile environment.
• Continual learner with a passion for new technologies.
• Ability to work in a high-paced, dynamic environment, adapting to rapid changes in web application technology.
• Excellent communication skills.
• BS degree in Computer Science or a related technical field.
• Previous experience as a software engineer is highly desirable.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a QA Engineer, you will play a vital role in ensuring the quality and reliability of our software products. You'll participate in the software development life cycle (SDLC), focusing on quality assurance tasks such as designing test cases, executing tests (both manual and automated), and documenting and resolving software defects. Working closely with cross-functional teams, you will ensure that all software features meet the defined specifications and requirements. We would love to meet you if you have a keen eye for detail, enjoy problem-solving, and thrive in a fast-paced, collaborative environment.

Key Responsibilities:

• Design, develop, and execute test cases for our SaaS application and contribute to the establishment and improvement of test procedures.
• Collaborate effectively with QA, development, DevOps, and product teams to ensure the quality of our software features.
• Assist in the development and maintenance of tools and testing scripts to support QA and engineering teams.
• Identify, document, and communicate software defects to cross-functional teams and contribute to their resolution.
• Assist in increasing test code coverage by working closely with the development team.
• Create and maintain test plans and cases as per product requirements.
• Contribute to identifying features suitable for automation and participate in automation efforts.

• 1-3 years of experience in a QA engineering role.
• Solid understanding of the software development lifecycle (SDLC) and established test methodologies.
• Proficiency in executing test cases and debugging.
• Experience in manual and automated testing.
• Hands-on experience with Python, Selenium WebDriver, JavaScript, SQL, HTML/CSS, Jenkins, Postman, and AWS is a plus.
• Detail-oriented with strong problem-solving skills. Capable of working both independently and collaboratively to resolve issues.
• Experience working in a scrum-based agile environment.
• A continuous learner with an interest in new technologies.
• Ability to adapt and learn quickly in a high-paced, dynamic environment.
• Good communication skills.
• BS degree in Computer Science or a related technical field is desirable.
• Previous experience in a software development or software testing role is a plus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a Customer Support Engineer, you will be on the front lines of providing technical support to our customers. You will troubleshoot technical issues, guide customers to use our products effectively, and contribute to improving our support processes. If you're technically savvy, have excellent problem-solving skills, and are passionate about helping customers, we invite you to apply.

Key Responsibilities:

• Provide technical support to customers, resolving issues promptly and effectively.
• Guide customers to effectively use our software products.
• Contribute to improving our support processes and documentation based on customer feedback and interactions.

• 1-3 years of experience in a technical customer support role.
• Understanding of software and technical products.
• Good problem-solving skills with a focus on customer satisfaction.
• Excellent communication skills, with the ability to explain complex concepts in a clear, simple manner.
• BS degree in Computer Science or a related technical field is a plus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 As a Senior Customer Support Engineer, you will play a crucial role in providing technical support to our customers. You will troubleshoot technical issues, guide customers to use our products effectively, and work closely with the engineering team to resolve complex problems. If you have strong problem-solving skills, a technical background, and a passion for helping customers, we would love to meet you.

Key Responsibilities:

• Provide exceptional technical support to customers, resolving issues in a timely and effective manner.
• Guide customers to effectively use our software products.
• Work closely with the engineering team to resolve complex technical issues.
• Contribute to improving our support processes and documentation based on customer feedback and interactions.
• Mentor junior Customer Support Engineers, fostering their technical and problem-solving skills.

• 3-5 years of experience in a technical customer support role.
• Deep understanding of software and technical products.
• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent communication skills, with the ability to explain complex concepts in a clear, simple manner.
• BS degree in Computer Science or a related technical field is a plus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

As a Senior DevOps Engineer, you will play a crucial role in maintaining, improving, and scaling our infrastructure. Leveraging principles from Platform Engineering and Site Reliability Engineering, you will ensure our infrastructure's robustness, resilience, and efficiency. You should be skilled in cloud technologies, automation, and continuous integration and delivery (CI/CD) practices. If you have a passion for problem-solving and building scalable systems, we invite you to apply. 

Key Responsibilities:

• Design, implement, and manage the infrastructure to support our software products using IaC principles, specifically with Terraform and CloudFormation. 
• Utilize monitoring and logging tools like Prometheus, Grafana,New Relic and ELK/EFK to ensure high system performance and quick troubleshooting. 
• Be part of the on-call rotation, handling and resolving critical incidents in a timely manner. 
• Collaborate closely with other DevOps engineers, developers, and QA engineers to optimize infrastructure, streamline deployments, and automate repetitive tasks. 
• Develop and maintain CI/CD pipelines, ensuring swift and reliable software releases. 
• Use major AWS services (EC2, S3, RDS, Aurora,Redshift, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, CloudWatch, etc.)to enhance our infrastructure's scalability and reliability. 
• Monitor system performance, identify bottlenecks, and implement necessary improvements. 
• Apply principles of Site Reliability Engineering to improve system resilience and performance. 
• Ensure system compliance with security standards and assist with disaster recovery procedures. 
• Mentor junior DevOps Engineers, fostering skill development and promoting best DevOps practices. 

• 3-5 years of experience in a DevOps role. 
• Deep understanding of cloud technologies, specifically AWS (EC2, S3, RDS, Aurora, Redshift, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, CloudWatch, etc.), and extensive experience with Kubernetes. 
• Proficiency in Infrastructure as Code (IaC) principles with hands-on experience in Terraform and CloudFormation. 
• Experience with monitoring and logging tools such as Prometheus, Grafana, New Relic, ELK/EFK, etc. 
• Familiarity with incident management procedures, including on-call responsibilities. 
• Proficiency in automation tools and Python scripting. 
• Solid understanding of CI/CD principles and practices, with demonstrated hands-on experience. 
• Excellent problem-solving abilities with a focus on scalability and performance. 
• Excellent communication skills. 
• BS or MS degree in Computer Science or a related technical field. 
• AWS certification is a plus. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As the Manager of Customer Support, you will lead a team dedicated to providing world-class service to our customers. Your role will involve developing and implementing effective customer service protocols, guiding your team to resolve customer issues, and working closely with cross-functional teams to improve customer experience. If you have a passion for customer service, strong leadership skills, and experience in a technical customer support role, we invite you to apply.

Key Responsibilities:

• Develop, implement, and oversee effective customer support strategies and protocols.
• Manage, mentor, and develop a high-performing customer support team.
• Ensure customer issues are resolved in a timely and effective manner.
• Foster strong relationships with cross-functional teams to improve customer experience.
• Analyze key customer support metrics to drive improvement in customer satisfaction.
• Advocate for customers, representing their needs and feedback to the product and engineering teams.

• 5-8 years of experience in a customer support role, with at least 3 years in a leadership position.
• Strong understanding of software and technical products.
• Proven experience in developing and implementing effective customer support strategies.
• Exceptional leadership skills with a track record of developing high-performing teams.
• Excellent communication and interpersonal skills.
• BS degree or equivalent practical experience.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

As a Senior Manager of Quality Engineering, you will play a critical role in driving the quality assurance strategy of our software products and leading a high-performing QA team. You will oversee all activities involved in the quality assurance function, from defining the test strategies and methodologies, and ensuring their implementation to monitoring the progress and effectiveness of quality assurance activities. You will also manage the QA team, fostering a culture of continuous improvement and maintaining a strong focus on quality throughout the product development life cycle. If you are an experienced leader with a strong commitment to quality, a solid technical background, and a passion for delivering high-quality, reliable software, we would love to meet you.

Key Responsibilities:

• Define, oversee, and drive the implementation of QA strategies and methodologies, ensuring consistent, high-quality software product delivery.
• Manage, mentor, and develop a high-performing QA team, including QA Engineers and SDETs.
• Collaborate effectively with cross-functional teams, including development, DevOps, and product teams, to ensure the quality of our software features and products.
• Advocate for quality across all aspects of the software development life cycle (SDLC), from requirements gathering to release and maintenance.
• Oversee the development and maintenance of tools, test scripts, and automation frameworks that enhance testing efficiency.
• Monitor and analyze key quality metrics, ensuring issues are identified, communicated, and resolved in a timely manner.
• Foster a culture of continuous improvement, driving enhancements to QA processes and practices.

• 5-8 years of experience in a QA or QE role, with at least 3 years in a leadership position.
• Solid understanding of the software development life cycle (SDLC) and deep knowledge of established test methodologies.
• Proven experience in developing and implementing effective QA strategies and processes.
• Hands-on experience with modern test tools and frameworks, such as Python, Selenium WebDriver, JavaScript, SQL, HTML/CSS, Jenkins, Postman, and AWS.
• Exceptional leadership skills with a track record of managing and developing high-performing teams.
• Excellent problem-solving skills, with a strong focus on detail and quality.
• Experience working in a scrum-based agile environment.
• Continual learner with a passion for new technologies.
• Ability to work in a high-paced, dynamic environment, demonstrating strong decision-making skills.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.
• BS or MS degree in Computer Science or a related technical field.
• Previous experience as a software engineer or SDET is highly desirable.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary 

As a Senior Manager of DevOps, you will oversee the entire DevOps strategy and lead a high-performing team in designing, implementing, and maintaining the infrastructure that supports our software products. In this critical leadership role, you will balance aspects of Platform Engineering and Site Reliability Engineering to ensure that our infrastructure is scalable, resilient, and efficient. If you're an experienced technical leader with a deep understanding of DevOps practices, cloud-based technologies, and a passion for creating reliable, high-performance systems, we invite you to apply. 

Key Responsibilities:

• Oversee the design, implementation, and management of the infrastructure to support our software products using Infrastructure as Code (IaC) principles, specifically with Terraform and CloudFormation. 
• Implement and maintain monitoring and logging tools such as Prometheus, Grafana, and New Relic. Ensure comprehensive coverage and proactive strategies to identify and resolve potential issues. 
• Lead incident management procedures, including on-call responsibilities. Develop robust and fail-safeenvironments. 
• Foster a culture of automation and efficiency within the team. Lead initiatives in Python scripting and other automation tools. 
• Develop and maintain CI/CD pipelines to ensure swift and reliable software releases. 
• Utilize major AWS services (EC2, S3, RDS, DynamoDB, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, etc.) and Kubernetes to enhance our infrastructure's scalability and reliability. 
• Monitor system performance, identify bottlenecks, and implement necessary improvements. 
• Lead application of Site Reliability Engineering principles to improve system resilience and performance. 
• Ensure system compliance with security standards and lead disaster recovery procedures. 
• Manage, mentor, and grow a high-performing DevOps team. Foster skill development and promote best DevOps practices. 
• Liaise between technical and non-technical stakeholders, effectively communicating strategies, challenges, and outcomes. 

• 5-8 years of experience in a DevOps role with at least 3 years in a managerial position. 
• Deep understanding of cloud technologies, specifically AWS (including major services like EC2, S3, RDS, DynamoDB, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, etc.), and extensive experience with Kubernetes. 
• Exceptional knowledge of Infrastructure as Code (IaC) principles with hands-on experience in Terraform and CloudFormation. 
• In-depth experience with monitoring and logging tools such as Prometheus, Grafana, and New Relic. Passionate about ensuring comprehensive coverage and implementing proactive strategies to identify and resolve issues. 
• Familiarity with incident management procedures, including on-call responsibilities, and experience in creating robust and fail-safe environments. 
• Proficiency in automation tools and Python scripting. 
• Strong knowledge of CI/CD principles and practices with experience in developing and maintaining CI/CD pipelines. 
• Demonstrated leadership skills with a track record of mentoring and growing high-performing DevOps teams. 
• Excellent problem-solving abilities with a strategic mindset for scalability and performance. 
• Strong communication skills with the ability to liaise between technical and non-technical stakeholders. 
• BS or MS degree in Computer Science or a related technical field. 
• AWS certification is highly desirable. 
• Demonstrated ability to drive a culture of quality and personal accountability through team and organization. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.