About Us:
We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. Our vision is to empower users to achieve financial wellness.
We help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances. Our mission is to inspire healthier financial communities and help people own their relationship with money.
About the role :
The CX Product team is responsible for building customer-facing and agent-facing product experiences that help resolve user queries quickly, effectively and delightfully. The team has a strategically important role @ Jupiter - a seamless support experience is critical for Jupiter to be able to build and enhance customer trust as a digital-only banking platform.
As a Senior Product Manager in the Customer Experience Team, you will play a pivotal role in building products for 2 complementary user profiles - end customers and support agents. As the senior most member of the pod, you will lead the development and execution of long-term strategy, roadmaps and day-to-day initiatives. You will be responsible for leveraging user insights, data and the latest advances in AI to develop magical experiences. You will be required to work closely with the Data Science team, co-developing products that leverage the latest advances in Generative AI.
Roles and responsibilities:
- Conceptualise, develop business case, build new products to enhance support experience across end-customers of all products as well as agent team
- Lead end-to-end product development processes, from ideation and requirements gathering to release and post-launch evaluation. Define clear product specifications, user stories, and acceptance criteria. Ensure timely delivery and quality of customer experience features. Collaborate with stakeholders to define and execute a customer experience strategy aligned with the company's vision and goals. Identify opportunities to differentiate and elevate the customer experience.
- Lead the development of the product roadmap for customer experience initiatives, considering customer insights, market trends, and business objectives. Prioritize features, enhancements, and features based on customer impact and value.
- Establish key performance indicators (KPIs) to measure the success and impact of customer experience initiatives. Monitor and analyze metrics, conduct A/B testing, and implement data-driven improvements to enhance customer satisfaction and business outcomes.
- You should have proven track record of launching /scaling different User Centric Products from 0 - 1, 1 - 10 Journey's
- Demonstrated good understanding and application exposure of UX, UI, User thinking in real life scenarios and have deep understanding of User Psychology, emotional triggers of the end users to build deep engaging products
- As a SrPM in the startup, you need to hustle and have a clear understanding of measures and keep a balance between Process Vs Execution, Data Vs Intuition.
- Have demonstrated experience of delivering products with strict deadlines along with being Data Driven, Customer Obsessed.
- Education: Computer science undergraduate degree or equivalent plus hands-on software engineering experience
Why you should work with us:
We are customer centric and are committed to building a better banking experience. We're a positive, transparent and inclusive community that is result driven and motivated by brilliance. Working with us is not just fun, it's agile, fast paced and collaborative. We've been backed by leading investors like Tiger Global, QED, Matrix , Sequoia and are growing rapidly in the fin tech space - we’ve built a strong community of over 2 million users and are expanding!
If that's not enough, there's always more!
• Need a breather? Game with Jovians on the foosball table, obviously there's a scoreboard !
• Our wholesome health care plans take care of you - whenever, wherever.
• Embrace growth! You'll find people from all walks of life at Jupiter, budding freshers, seasoned veterans - you name
it.
• We take unwinding as seriously as we do hustling - game nights are just our way of downtimes
• Collaboration is key for us - your value isn’t limited to your responsibilities! Feel free to lurk in other departments and share your thoughts!
• Weekly knowledge sharing: Learning doesn’t stop at Jupiter - grab your cup of chai and engage in knowledge sharing from the best in the business, every Wednesday!
And there's always more:
Want to know more about us? Hop onto the links below:
•Our values : https://jupiter.money/who-we-are-and-what-we-aspire-to-be/
• Our Team : https://jupiter.money/team/
• Our funding : https://www.livemint.com/companies/start-ups/neobank-jupiter-raises-86-mn-from-tiger-global-others-at-711-mn-valuation-11640841113400.html https://inc42.com/buzz/neobank-jupiter-raises-inr-100-cr-venture-debt-funding/
Sounds like you’d fit right in? Apply to our job using the link below!
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