Ro Careers

Who We Are

Ro is a direct-to-patient healthcare company with a mission of helping as many patients as possible achieve their health goals. Ro is the only company to offer telehealth care, at-home diagnostic testing, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts. 

Ro was recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.

The Innovation Research & Development team is looking for a highly motivated Clinical Research Scientist, Senior Associate to provide support to product claims and clinical evaluation research studies. In this role, you will play an integral role in the research team by coordinating research studies, developing and organizing study-related documentation, participating in marketing claims review and substantiation,  and ensuring regulatory compliance of research activities.

This role reports directly to the Director of Claims + Clinicals and will work closely with investigators, laboratory staff, 3rd party CROs, and brand marketing partners.

What You’ll Do:

• Develop, organize, and maintain the study database 
• Performs quality control review of data
• Informs Principal Investigator, and/or management of any problems and/or deviations that may affect the integrity of the data; participates in corrective action of problems.
• Assists in the evaluation of data for incorporation into written reports.
• Assists with the coordination of different types of research studies including product efficacy studies, validation studies, consumer studies, internal research, and those performed by 3rd party CROs. 
• Responsible for writing reports and protocols as well as other study-related documents.
• Assures technical staff compliance with SOPs and other regulatory agency guidelines.
• Maintains study and site compliance with GCP, 21 CFR, and other applicable regulations.
• Performs literature searches, as appropriate.
• With supervisory assistance, participates in claims substantiation review.
• Provides input and participates in project meetings, plans, monitors, and guides project work.
• Writing SOPs and methods.
• Participates in process improvement initiatives.
• Performs other duties as assigned.

• 2-5 years of work experience in a research setting with sound independent judgment and competence in research methodologies. 
• Experience with physical consumer products, diagnostic test kits, lab-developed tests, analyte tests, and/or medical device research is preferred, but not required
• Bachelor's Degree in life sciences, healthcare, or related field, or Associates Degree with relevant experience + clinical research certificate
• Clinical Research Certificate (CRA or CRC or CP) is preferred, but not required
• Working knowledge of the Clinical Study Process and an understanding of the range of working procedures relating to it, together with an understanding of the ICH/GCP guidelines, FDA regulations, HIPAA policies
• Familiarity with medical terminology
• Display excellent organization and time management skills, meticulous attention to detail, and ability to multitask in a high-volume environment with shifting priorities
• Tech-savvy with the ability to navigate comfortably with different software applications, eTMF, EDC experience a plus
• Willingness to travel as needed for study-related activities and meetings
• A passion for good documentation practices and remarkable document formatting skills. 
• Effective communication (verbal and written), presentation, and interpersonal skills.

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, fitness, and physical therapy

The target base salary for this position ranges from $111,000 to $136,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.”

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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