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Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

We are looking for a backend engineer for Engagement team who will embark on an exciting journey with us

to grow our AI-powered CX automation business . This role demands building

modular, testable, and reusable backend modules, contributes in all phases of the

feature release cycle and contributes ideas on using latest technologies.

Responsibilities

• Minimum 4+ Years of experience in software products.
• Design and architect technical solutions for the business problems of a large scale.
• Hands on experience in one or more programming language Java/Python/NodeJS/GoLang
• Very good understanding of Data Structure & Algorithm
• Good experience of working with databases like MongoDB/ElasticSearch/MySQL
• Good understanding of ML & NLP
• Write maintainable/scalable/efficient code.
• Work in a cross-functional team, collaborating with peers during the entire SDLC.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines.

Our Company's Values

Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.

Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.

Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.

Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.

Do More with Less - Maximize productivity and outcome while operating within resource constraints

One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws. 

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

What you’ll do :

• Develop scalable infrastructure, including micro services and backend, that automates training and deployment of ML models.
• Collaborate with data scientists to build data and model pipelines manage the infrastructure and data pipelines needed to bring code to production demonstrate end-to-end understanding of applications (including, but not limited to, the machine learning algorithms) being created.
• Lead software engineering and software design for the machine learning projects and understand the use of computer science fundamentals, including data structures, algorithms, computability and complexity and computer architecture.
• Produce project outcomes and isolate the issues that need to be resolved, in order to make programmes more effective help scale the machine learning models in production.
• Follow the best practices research and implement best practices to improve the existing machine learning infrastructure
• Provide support to engineers and product managers in implementing machine learning in the product.

• Experience with microservices in Python for serving ML models using Flask or equivalent framework in cloud.
• Exposure in building RESTful APIs.
• Strong analytical skills and problem-solving capabilities.
• Deep understanding of Object oriented programming in Python.
• Experience in DL frameworks like Tensorflow and PyTorchExperience with MLOps tools (like TFx, Tensorflow Serving, Kubeflow, etc.) and methodologies for continuous integration and continuous delivery of ML models.
• Experience in Docker, Kubernetes Architecture and monitoring tools.
• Experience with databases like mysql/postgres/mongodb etcCuriosity to learn about new technologies and potential applications.
• Desire to be part of a start-up team and contribute significantly to its success.

Our Company's Values

Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.

Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.

Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.

Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.

Do More with Less - Maximize productivity and outcome while operating within resource constraints

One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws. 

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

Yellow.ai is looking for a highly motivated Channel Sales Partner to join our growing sales team. You will be responsible for identifying, recruiting, and managing relationships with partners to drive revenue growth and market penetration.

Typically your work week looks like:

• Develop and execute a partner channel sales strategy that aligns with yellow's overall sales and revenue goals.
• Identify and recruit new partners that align with yellow's target markets and business objectives.
• Manage relationships with existing partners to ensure they are engaged, motivated, and successful in driving revenue growth.
• Work with partners to develop joint sales and marketing programs that drive lead generation and sales conversion.
• Collaborate with internal teams to ensure that partners have the resources and support they need to be successful.
• Provide regular reporting on partner performance, pipeline, and revenue generation.
• Develop and manage partner contracts and agreements, ensuring compliance with legal and regulatory requirements.
• Stay up-to-date with industry trends and best practices in partner channel sales, and make recommendations for continuous improvement.

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• 3-5 years of experience in partner channel sales, with a proven track record of driving revenue growth through partner relationships.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with partners.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make strategic recommendations.
• Experience with Salesforce, Hubspot, or other CRM systems.
• Knowledge of channel sales best practices, including partner recruitment, enablement, and management.
• Ability to work independently, prfioritize tasks, and meet deadlines in a fast-paced environment.
• Strong organisational and project management skills.

Our Company's Values

Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.

Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.

Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.

Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.

Do More with Less - Maximize productivity and outcome while operating within resource constraints

One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws. 

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

What You Will Do

Define and Implement Security Architecture:

Develop and review security architecture for new features and products, ensuring the implementation of best practices and adherence to industry standards

Introduce new security services, technologies, and technical solutions to enhance the security of MetaMap's applications and infrastructure

Interact with Internal Stakeholders:

Collaborate with cross-functional teams to understand their security requirements and provide guidance on secure software development practices

Act as a trusted advisor to senior management, providing insights and recommendations on security-related matters

Ensure Compliance:

Take ownership of compliance initiatives, such as SOC 2 Type II, ISO 27001, and CIS Benchmark

Implement controls and processes to ensure compliance with regulatory requirements and industry standards

Work closely with auditors during compliance assessments and audits

Manage Vendor Partnerships:

Evaluate and select third-party vendors for security-related services

Establish strong partnerships with vendors, ensuring they meet security requirements and adhere to contractual obligations

Regularly assess vendor security posture and perform due diligence activities

Lead Security Incident Response:

Develop and maintain an effective security incident response plan

Coordinate and lead the response to security incidents and data breaches, ensuring timely and effective resolution

Conduct post-incident reviews and implement corrective actions to prevent future incidents

What are we looking for:

• Minimum of 8 years of experience in the field of cybersecurity, with a strong background in security engineering
• Extensive knowledge of security tools, practices, and frameworks related to secure SDLC, vulnerability management, and cloud environments (AWS or GCP)
• Proficiency in cryptographic concepts such as encryption, hashing, and digital signatures
• Familiarity with authentication protocols and standards like SSO, OAuth 2.0, SAML, and OIDC
• Thorough understanding of OWASP Top 10 risks, along with discovery and exploitation techniques
• Expertise in endpoint and server operating systems (Windows, macOS, Linux) and associated security risks and controls
• Experience with enterprise security tools such as antivirus, firewalls, SIEM, two-factor authentication, etc
• Strong knowledge of engineering controls for frameworks and standards like SOC 2 Type II, ISO 27001, and CIS Benchmark
• Excellent written and verbal communication skills in English, with the ability to explain complex concepts clearly and concisely
• Strong leadership skills, with the ability to effectively manage and inspire a team

Our Company's Values

Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.

Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.

Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.

Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.

Do More with Less - Maximize productivity and outcome while operating within resource constraints

One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws. 

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

About Atlassian

Atlassian's mission "to unleash the potential of every team" is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, and Bitbucket, that fit into the fabric of teamwork across different types of teams and the processes to help every team succeed.

Atlassian helps teams everywhere change the world. Our products are revolutionizing the software industry, and helping teams collaborate and create the magic that provides their best work. Think NASA launching the Rover on Mars or Cochlear gifting those born deaf with the ability to hear, your work directly impacts the products they use to promote humanity.

About Central AI Org

Our organization is designed to accelerate AI innovation across all our products and platform, provide cohesive AI experiences, and setup up an Atlassian AI infrastructure for the future. Our purpose is to:

Build horizontal AI capabilities and infrastructure which provide leverage across products

Build a centralized Search, Q&A, and Conversational AI across all Atlassian products.

Explore the integration of Atlassian products with AI products outside Atlassian.

About AI & ML Platform Team

Our team is building the foundations to democratize Machine Learning for Atlassian's teams, customers and ecosystem. Our goal is to create tools that are user-friendly and reliable, ensuring that Atlassian teams can easily embrace and utilize them. These tools will facilitate the development, deployment, measurement, and operation of AI & ML experiences. They will seamlessly integrate with the Atlassian Data Platform, enabling teams to efficiently and rapidly incorporate AI & ML capabilities into their workflows. The focus is on providing a smooth and hassle-free experience for Atlassian users, allowing them to leverage the power of AI & ML without any complications.

Job description

As a Principal Engineer on the AI & ML Platform team, you will build and shape the core infrastructure to allow software engineers, ML engineers & data scientists to develop, train, evaluate, deploy, and operate Machine Learning models and pipelines. Along with that, you will build systems for product teams like Jira & Confluence to provide access to curated LLMs. You will use your software development expertise to solve difficult problems, tackling complex infrastructure and architecture challenges.

You will have the opportunity to lead engineers to drive involved projects from technical design to launch. You will also collaborate with other teams and internal customers to set expectations, gather input and communicate results.

In this role, you'll get the chance to:

• Regularly tackle the largest and most complex problems in the team, from technical design to launch.
• Deliver solutions that are used by other teams and products.
• Routinely tackle complex architectural challenges and define architectural standards.
• Lead code reviews & documentation as well as take on complex bug fixes, especially on high-risk problems.
• Partner across engineering teams to take on company-wide initiatives spanning multiple projects.
• Mentor junior members of the team.
• Our tech stack is primarily Java/Kotlin built on AWS.
• On your first day, we'll expect you to have
• Fluency in at least one modern object-oriented programming language (preferably Java/Kotlin and Python).
• Understanding of Machine Learning project lifecycle and tools.
• Experience in architecting and implementing high-performance RESTful microservices.
• Experience building and operating large-scale distributed systems using Amazon Web Services (S3, Kinesis, Cloud Formation, EKS, AWS Security, and Networking).
• Experience with Continuous Delivery and Continuous Integration.

It would be great, but not required if you have

Expert-level SQL knowledge, query tuning, schema design, and ETL processes.

Experience with Databricks or Apache Spark.

Experience with Amazon Sagemaker.

Experience with scaling and deploying Machine Learning models.

Experience with using LLMs.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

What do we expect from you?

● Ability to work in an agile development environment where developers and testing

personnel work closely together to ensure requirements are met or exceeded

● Ability to demonstrate interpersonal and team-building skills working with technical and

non-technical individuals

● Ability to communicate effectively verbally and in writing

● Ability to establish and maintain effective working relationships with team members,

clients and other stakeholders

You’re a great fit if you already meet the following prerequisites.

● Must have good exp in UI automation using Selenium or JS based frameworks

TestNg/Maven, Rest Assured.

● 1-3 years of Experience required.

● Must have good exp in performance testing.

● Good to have : mobile automation.

● Good to have : Experience of security testing.

● Track record or building team, setting up QA and release processes.

● Push team continuously to innovate and/or to keep raising the bar and standards of all

the quality processes.

● Knowledge of Relational databases (SQL Server, MySql etc) and Non-Relational

databases (MongoDB) with a demonstrated ability to write complex queries to be used

for data validation and troubleshooting.

● High energy and drive to work in a startup environment.

● Have sense of ownership for job at hand.

Why should you work with us:

● An opportunity to build and contribute to an organization that is growing 5x

● Flexibility of Work - We’re a virtual first hybrid organization.

Work from anywhere, anytime

● Personalized Medical Insurances for you and family

● We have a doctor and counselor on call to take care of all your wellness needs

● Work From Home Allowances, Wifi, and telephone reimbursements

● Stock Option Plans for Wealth creation

● Certified ‘Great Place to Work’ for two years in a row

● An opportunity to work with the best minds in the industry

● If you’re keen on reading what our employees have to say, visit us on Glassdoor

Our Company's Values

Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.

Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.

Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.

Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.

Do More with Less - Maximize productivity and outcome while operating within resource constraints

One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws. 

Headquartered in San Mateo, Yellow.ai is a global leader in Conversational AI, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. We believe that memorable conversations are at the heart of every meaningful brand engagement. Over 1100 enterprises, including Sony, Domino's, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, trust our generative AI-powered, no-code Dynamic Automation Platform (DAP).

DAP’s proprietary multi-LLM AI engine, DynamicNLP™, empowers us to handle 2Bn conversations every quarter across 35+ channels in 135+ languages. We're passionate about delivering conversational experiences via our Dynamic AI agents that help enterprises achieve higher customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102M from blue-chip investors with offices across six countries.

Yellow.ai is looking for Senior Product Support Engineer, must have excellent communication and technical abilities, as well as people skills. They should also be able to lead others in the workplace with empathy for their needs while maintaining a positive attitude that is willing to serve customers at all times.

What you’ll do at Yellow.ai.

• In close contact with the customer to understand the problem and requirement gathering.
• Troubleshoot, debug, and fix the issues as reported by customers and QA in the current deployment.
• Development of internal tools/scripts for automation of various tasks.
• Sharing customer feedback with the Product team.
• Escalation of bugs to the development and Product team.
• Mentor/Train new team members.
• Create documentation of new issues & solutions.

• Hand on experience on:-.

• Able to quickly analyze the issue and solve it in a short span of time.
• Ability to prioritize, multi-task and perform effectively under pressure
• Proven ability to develop working relationships at all team members, both inside your company and within your customer accounts.
• Excellent written and spoken communication skill.
• Willing to work in night shifts.

• Javascript
• NodeJS
• API Testing tools like Postman , VS code
• JSON

Our Company's Values

Execute with Clarity & Focus - Pursue objectives with precision and unwavering focus.

Create Customer Success - Create a customer-centric culture that prioritises experience and satisfaction.

Move the Needle Everyday - Drive continuous improvement and make tangible progress each day.

Demonstrate Grit - Exhibit resilience, determination and tenacity in overcoming challenges.

Do More with Less - Maximize productivity and outcome while operating within resource constraints

One Yellow.AI Team - Foster a culture of unity and collaboration across the workforce of Yellow.AI.

Read more about us here.

yellow.ai provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, colour, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, or marital status in accordance with applicable federal, state and local laws.