Infinitus Careers

About the role:

We are looking for a Computational Linguist to help design our conversations, define intents/entities, and label training data for our NLP models through automated and manual methods. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

Infinitus is an early stage startup automating routine tedious administrative work for healthcare workers. Tens of millions Americans are under medical debt, and over half of healthcare workers are concerned about burnout. We are working to bring down costs, get patients to care faster, and free up healthcare workers to focus on patients.

We're a team of ex-Googlers, startup veterans, and healthcare experts. We're backed by Kleiner Perkins, Coatue Management and Google Ventures, along with individual investments from a selection of executives across the worlds of AI and tech: Ian Goodfellow, Gokul Rajaram, Aparna Chennapragada and Qasar Younis.

At Infinitus, you will:

• Assist in improving our conversational AI system
• Work collaboratively with product, business, and machine learning to understand their needs
• Conduct a qualitative analysis of conversational data
• Define data labels and rules for annotating data
• Auto label and cluster unstructured text
• Execute data transformations from raw logs to structured training data
• Train and help maintain production ML systems
• Develop compelling dashboards and automated reporting
• Communicate results and present insights

• Strong experience in analyzing text data with Python and SQL
• 2-4 years of experience working with data and/or a master’s degree in a data science related field
• Background in Linguistics or Natural Language Processing
• Experience with data visualization (e.g. Tableau, Looker, DataStudio, R, Matplotlib)
• Excellent verbal and written communication

• Knowledge of Google Cloud platform (BigQuery, DataStudio)
• Experience at an early-stage startup

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Mental & Behavioral Health Benefits
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Team Building Events & Happy Hours
• A great company culture with a strong emphasis on diversity, equity and inclusion

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About the role:

We are looking for experienced AI Generalists interested in designing elegant solutions to difficult problems in the healthcare space. Our AI engineers work across our ML stack: designing algorithms, tuning models, building data pipelining, and shipping scalable code. At Infinitus, we encourage engineers to take ownership over technical and product decisions, closely interact with users to collect feedback, and contribute to a thoughtful, dynamic team culture.

Infinitus is an early stage startup building a conversational AI platform to enable healthcare businesses to communicate with each other efficiently. We're a team of ex-Googlers, startup veterans, and healthcare experts. We're backed by Kleiner Perkins, Coatue Management and Google Ventures, along with individual investments from a selection of executives across the worlds of AI and tech: Ian Goodfellow, Gokul Rajaram, Aparna Chennapragada and Qasar Younis.

At Infinitus, you will:

• Work at a cutting edge conversational AI company.
• Innovate zero-to-one ML products that bring efficiency to Healthcare. 
• Work collaboratively with fullstack developers on updates to backend APIs and database schemas.
• Work collaboratively with NLP engineers & Applied Scientists to develop data pipelines, infrastructure and real time systems.

• Strong coding experience in Python, Golang, or C++.
• Working knowledge of at least one ML framework (TensorFlow, PyTorch, etc). 
• 7-10 years working on and shipping ML software.
• 2+ years working on LLMs, deep learning and/or transfer learning. 
• Has excellent knowledge of computer science fundamentals.
• Masters or PhD in Computer Science with a focus on AI, ML or NLP.

• Experience at an early-stage startup. 
• Experience working on healthtech.

• Competitive salary and pre-IPO stock options
• 100% company-paid medical, dental and vision insurance (for employee)
• Mental & Behavioral Health Benefits
• Flexible paid time off
• Leave programs for life events
• 401(k)
• Team Building Events & Happy Hours
• A great company culture with a strong emphasis on diversity, equity and inclusion

Infinitus Systems is a conversational AI healthcare company. By automating tedious and time-consuming administrative processes across the healthcare ecosystem, we’re creating time for healthcare to improve access, adherence and affordability. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. Infinitus has raised $51.4M to date and is backed by leading growth investors Kleiner Perkins, Coatue and Google Ventures. 

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

This is the next generation of a contact center role in the healthcare field. You will assist the Infinitus Artificial Intelligence platform in conducting live calls. Helping to improve the Infinitus AI platform while building a career in healthcare operations.

Key Responsibilities:

• Assisting the Infinitus AI system in completing verification phone calls through our proprietary platform
• Ensuring quality of recorded outputs
• Working with operations and engineering teams to train the Infinitus AI platform to improve healthcare data collection
• Researching healthcare treatments, insurance providers, and reimbursement models
• Periodic mandatory overtime throughout the year is required in Operations. This may include, but is not limited to: high season, new product or system launches, new line extensions, or any unexpected surge in volume or backlog situations.

• Insurance Verification background
• 2+ years of experience working in the Healthcare field
• Comfort learning and operating a new software program with speed and accuracy
• Strong written and verbal communication skills
• Ability and drive to meet daily performance targets for work volume and quality
• Strong attention to detail and interpersonal skills
• Ability to work in compliance with HIPAA regulations and safeguard personal information
• Ability to work well individually and within a team environment
• Ability to work through a high volume of tasks with a high degree of accuracy

• Call Center experience
• Case Manager; Reimbursement Specialist
• 1-2 years of Customer Service 
• Sales 

• Communication
• Problem Solving
• Teamwork and Collaboration 
• Achieving results in a fast paced environment 

• $17 - $19 an hour
• Health, Vision and Dental Benefits
• 401K

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Infinitus Systems is an Artificial Intelligence platform making healthcare operations a breeze. It allows business communications to be automated while people deepen human connection. At Infinitus, we encourage all team members to take ownership of their work, closely interact with others to collect feedback, and contribute to a thoughtful and dynamic team culture.

Today, we are a small and productive team with a diverse team of people who are passionate about changing healthcare for the better. We are well funded, with recent backing from top-tier VCs and many of the best angel investors in the industry. As we grow, we are looking to add a few extraordinary people to our team. If you think you would be a good fit, please let us know!

You are welcome to submit your resume for consideration via the General Application and if we have a position that fits your skills, we will get in touch. If you are interested in a specific posted position, please apply directly to the appropriate role.

As an early team member at Infinitus, you will be a critical voice and have significant influence over the direction of the company. If you think you might be a good fit for our team, please apply.

Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.

Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.

At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.