Klarna Careers

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

As an Incident Manager, you will be at the forefront of resolving complex incidents, ensuring timely resolution and minimizing downtime. Your exceptional problem-solving abilities and critical thinking skills will shine as you navigate high-pressure situations with composure and make effective decisions. With your excellent communication skills, you will collaborate seamlessly with diverse teams and stakeholders, ensuring clear and timely incident communication. Your strong analytical skills will be instrumental in driving continuous improvement through data analysis, identifying root causes, and implementing preventive measures. Bring your experience in incident response, where you have successfully coordinated efforts, assessed impacts, and identified solutions across international environments. Your familiarity with productivity and monitoring tools, coupled with your technical aptitude, will allow you to excel in optimizing incident management processes using cutting-edge automation solutions such as ChatGPT and AI technologies. Join us and be part of a collaborative and innovative environment where your expertise will be valued, and your contributions will shape the success of our incident management practices. Apply now and embark on an exciting journey with us!

What you’ll do:

• Act as the primary point of contact for all incidents, ensuring timely and effective resolution. Lead the incident response process, coordinating cross-functional teams to mitigate the impact of incidents and minimize downtime.

• Incident Escalation: Assess incidents based on severity and impact, ensuring appropriate escalation to higher management and executive teams as necessary. Collaborate with other teams to facilitate rapid incident resolution.

• Incident Analysis: Facilitate post-incident analysis to identify root causes, contributing factors, and opportunities for improvement. Collaborate with relevant teams to implement preventive measures and drive continuous improvement in incident management processes.

• Communication and Coordination: Facilitate clear and timely communication with stakeholders, both internal and external, during incidents. Provide regular updates on incident status, impact, and resolution progress to senior management, technical teams, and business stakeholders.

• Incident Management: Develop and implement incident management procedures, ensuring they align with industry best practices and our company's objectives. Maintain and improve the incident management framework, including documentation, escalation protocols, and post-incident analysis.

• Automation of Incident Response: Explore and implement cutting-edge automation solutions, such as ChatGPT and AI technologies, to optimize incident response processes. Research and evaluate emerging tools and techniques to improve incident resolution time and reduce manual effort. Work towards leveraging artificial intelligence and natural language processing capabilities to enhance incident triaging, response, and resolution.

How to apply: Please send us your CV or LinkedIn profile in English.

Location: We are looking for talent to join us in one of our office locations in the EU: Stockholm, Berlin, Milan or Madrid

Relocation: We currently do not offer Relocation support for this role.

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

We're looking for (Senior) Data Scientists with risk modeling experience, coupled with either a very strong Engineering background, or alternatively a track record of success within Fintech or Financial Services.

Lending is one of Klarna's main business activities, and it is therefore critical that Klarna's credit risk and fraud prevention strategies are as robust as possible. As a Senior Data Scientist in a risk modeling team, your primary focus will be on the development, validation, and deployment of the machine learning models and systems that power this part of Klarna's business. These roles are highly dynamic and central to Klarna's success, and therefore you will also support or lead various workstreams within Engineering and Data Science.

Risk Modeling at Klarna truly is one of the most exciting and challenging opportunities for a Data Scientist to take on. Risk Modeling represents a complex problem space, and while we are at the forefront in both European and North American markets, there is a continuous need to further innovate our technologies and data, as our business is continually changing and growing, and always presenting new problems for Data Scientists to solve. Multiple opportunities exist, and while our working environment is fully flexible, our wider Data Science communities are physically based in Stockholm and Berlin.

Requirements:

• Several years of experience working in either Financial Services, Fintech, or at a start-up
• Very proficient in predictive model development, using machine learning techniques such as GBDTs
• Very proficient in data processing and analysis, using tools such as Pandas, Numpy, and SQL
• Familiar with the concepts behind cloud computing infrastructures, such as AWS.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders, such as CXOs.
• A deep understanding of the theoretical foundations behind classical and recent machine learning models and algorithms, such as generalized linear models, random forests, ensemble methods, and deep neural networks.

Unfortunately we cannot offer relocation for this role and can only consider candidates currently based in Sweden or Germany.

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

We're looking for (Senior) Data Scientists with risk modeling experience, coupled with either a very strong Engineering background, or alternatively a track record of success within Fintech or Financial Services.

Lending is one of Klarna's main business activities, and it is therefore critical that Klarna's credit risk and fraud prevention strategies are as robust as possible. As a Senior Data Scientist in a risk modeling team, your primary focus will be on the development, validation, and deployment of the machine learning models and systems that power this part of Klarna's business. These roles are highly dynamic and central to Klarna's success, and therefore you will also support or lead various workstreams within Engineering and Data Science.

Risk Modeling at Klarna truly is one of the most exciting and challenging opportunities for a Data Scientist to take on. Risk Modeling represents a complex problem space, and while we are at the forefront in both European and North American markets, there is a continuous need to further innovate our technologies and data, as our business is continually changing and growing, and always presenting new problems for Data Scientists to solve. Multiple opportunities exist, and while our working environment is fully flexible, our wider Data Science communities are physically based in Stockholm and Berlin.

Requirements:

• Several years of experience working in either Financial Services, Fintech, or at a start-up
• Very proficient in predictive model development, using machine learning techniques such as GBDTs
• Very proficient in data processing and analysis, using tools such as Pandas, Numpy, and SQL
• Familiar with the concepts behind cloud computing infrastructures, such as AWS.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders, such as CXOs.
• A deep understanding of the theoretical foundations behind classical and recent machine learning models and algorithms, such as generalized linear models, random forests, ensemble methods, and deep neural networks.

Unfortunately we cannot offer relocation for this role and can only consider candidates currently based in Sweden or Germany.

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

About Team:

We are a team responsible for managing all the tooling and infrastructure requirements for all Data Scientists within Klarna. We enable DS to quickly build and run data science models on a highly available runtime environment on AWS. We are heavily involved in automating a model development lifecycle.

Role Responsibilities

• Set up and manage data infrastructure, including provisioning and configuring AWS Instances, databases, and containers for data science environments
• Implement efficient monitoring, logging, and alerting mechanisms to ensure smooth operations and proactive issue resolution.
• Collaborate with data scientists, engineers, and machine learning (ML) teams to support their development, deployment, and monitoring effortsImplement CI/CD pipelines for data science projects using Jenkins, ensuring continuous integration, and efficient deployment of ML models and algorithms
• Develop and maintain Python scripts to automate data pipeline tasks and increase team productivityEnforce best practices in data management, code versioning, and automated testing, fostering a culture of quality and reliability across the data science team
• Basic familiarity with data science models and ML concepts is a plus, enabling better collaboration with the data science team and providing valuable insights during the deployment process

• Python
• AWS
• Jenkins
• Datadog
• Terraform
• Ansible

• Cloud experience (preferably AWS)
• Experience managing critical production infrastructure, ability to use monitoring and logging tools, to diagnose issues.
• Provide on-call support.
• Coding skills involve writing effective tests, using secure development practices, managing tech debt and deprecations.
• Ability to manage feature development and tasks independently, from ideation to delivery.
• Extensive experience with programming in Python and API frameworks like aio, http, flask and familiarity with popular data science libraries.

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

The Senior Analyst in the Comms & Strategy Group will play a crucial role in enhancing Klarna's global narrative, ensuring it is well-known, understood, and trusted among various external stakeholders. The successful candidate will leverage their analytic skills to support our communications and policy teams, produce compelling insights using external and internal data to enhance our narrative, explore applications of AI to increase productivity , and drive group-level analysis for business planning and cost/supplier analysis.

Who are we looking for?

We're looking for someone who is genuinely curious and passionate about communications and public affairs. The ideal candidate loves to tell stories with data and is always looking for innovative ways to communicate insights. In particular they are skilled at explaining data and its implications in a super digestible way to a majority non-analytical audience. They are a problem solver who will take a task and explore a variety of ways to deliver it in the most optimal manner, using their own initiative and ideas to deliver on our goals. They don’t wait to be asked, they are proactive, delivery focused and optimistic. 

Key Responsibilities

• Produce insightful analysis to drive our Public Affairs efforts while producing insights to help land our messaging locally through usage & demographic insights.
• Produce insightful analysis to drive our global communications efforts by analyzing external data in the news, as well as finding supporting data that bolsters Klarna’s mission of being on the customer’s side.
• Explore, propose and build ways Artificial Intelligence can be used to enhance the group’s ways of working & boost productivity across all teams.
• Generate insights to inform and educate audiences in order to close perception gaps about Klarna and ensure accurate reporting and understanding of the business.
• Support group-level analysis for business planning, cost analysis, and supplier analysis.
• Present data-driven insights in a clear and engaging manner to a variety of stakeholders internally.

• Accuracy and relevance of analysis reports.
• Impact of AI initiatives either through efficiency savings or unlocked opportunities
• Quality and effectiveness of communication and presentation of insights.
• Contribution to business planning and strategic initiatives.

• Strong analytical skills and a keen eye for detail.
• Has experience and/or a strong interest in the media / political landscape.
• Excellent communication skills, with the ability to carefully present complex & at times sensitive data to a non-analytical audience.
• Familiarity with AI technologies and their application in a business context.
• Proficiency in data analysis tools and software.
• Curiosity and tenacity in problem solving.

Location: Berlin  

Please note that we don't offer relocation assistance for this role.

Interested?

Please send us a CV in English in this application and we will come back to you as soon as possible if we find your profile relevant for the role. 

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

As an Incident Manager, you will be at the forefront of resolving complex incidents, ensuring timely resolution and minimizing downtime. Your exceptional problem-solving abilities and critical thinking skills will shine as you navigate high-pressure situations with composure and make effective decisions. With your excellent communication skills, you will collaborate seamlessly with diverse teams and stakeholders, ensuring clear and timely incident communication. Your strong analytical skills will be instrumental in driving continuous improvement through data analysis, identifying root causes, and implementing preventive measures. Bring your experience in incident response, where you have successfully coordinated efforts, assessed impacts, and identified solutions across international environments. Your familiarity with productivity and monitoring tools, coupled with your technical aptitude, will allow you to excel in optimizing incident management processes using cutting-edge automation solutions such as ChatGPT and AI technologies. Join us and be part of a collaborative and innovative environment where your expertise will be valued, and your contributions will shape the success of our incident management practices. Apply now and embark on an exciting journey with us!

What you’ll do:

• Act as the primary point of contact for all incidents, ensuring timely and effective resolution. Lead the incident response process, coordinating cross-functional teams to mitigate the impact of incidents and minimize downtime.

• Incident Escalation: Assess incidents based on severity and impact, ensuring appropriate escalation to higher management and executive teams as necessary. Collaborate with other teams to facilitate rapid incident resolution.

• Incident Analysis: Facilitate post-incident analysis to identify root causes, contributing factors, and opportunities for improvement. Collaborate with relevant teams to implement preventive measures and drive continuous improvement in incident management processes.

• Communication and Coordination: Facilitate clear and timely communication with stakeholders, both internal and external, during incidents. Provide regular updates on incident status, impact, and resolution progress to senior management, technical teams, and business stakeholders.

• Incident Management: Develop and implement incident management procedures, ensuring they align with industry best practices and our company's objectives. Maintain and improve the incident management framework, including documentation, escalation protocols, and post-incident analysis.

• Automation of Incident Response: Explore and implement cutting-edge automation solutions, such as ChatGPT and AI technologies, to optimize incident response processes. Research and evaluate emerging tools and techniques to improve incident resolution time and reduce manual effort. Work towards leveraging artificial intelligence and natural language processing capabilities to enhance incident triaging, response, and resolution.

How to apply: Please send us your CV or LinkedIn profile in English.

Location: We are looking for talent to join us in one of our office locations in the EU: Stockholm, Berlin, Milan or Madrid

Relocation: We currently do not offer Relocation support for this role.

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.

Trust & Collaboration

Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.

If you love what you do, you should love where you do it. We appreciate that everyone’s different and has their own preferences of where and how to work. We genuinely believe in the power of regular face-to-face interactions in building close connections with our teams, but we also strongly believe people can work effectively remotely. This means that combining both is the key to success. 

At Klarna, You can choose between working from the office, hybrid within your employment country, or even outside of it for up to 20 working days per year. Flex it up!  

Challenges & Rewards

We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.

About Klarna

Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 150 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by saving them time and money while helping them be informed and in control. Over 450,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. Klarna has over 6,000 employees and is active in 45 markets. For more information, visit Klarna.com

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.