KUBRA is in growth mode and currently seeking a Manager, Technical Writing to join our Product Development department!
As a Manager, Technical Writing, you will be working on producing documentation that contributes to the overall success of our products. You'll get to work collaboratively with Designers, Product Managers, and Engineers to document our software and the product development process. They lead a team of other Technical Writers.
What you get to do every day
- Lead the Technical Writers in achieving established goals and departmental objectives.
- Foster an environment that emphasizes trust, open communication, creative thinking, and cohesive team effort.
- Oversee and provide guidance on solutions for documenting our products.
- Improve the deliverability of our product documents through process improvements and automation.
- Writing and publishing online customer-facing documentation for each of our products that allow the reader to understand, implement, configure, and use those products.
- Writing or reviewing product whitepapers under the guidance of product or engineering managers.
- Writing or reviewing implementation and configuration guides under the guidance of product managers.
- Ability to show a historical portfolio of persuasive technical writing.
- Ability to deliver high-quality documentation with attention to detail.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text, diagrams, and screenshots.
- Excellent written and verbal communication skills.
- Experience with managing and publishing documents on a hosted documentation platform is a great asset.
- Proven ability to assess platform and implementation process alternatives to make critical decisions
- Proven ability to apply creative solutions to new problems
- Experience working with technologies such as GitHub and JIRA
- Minimum of 4-5 years of experience in a technical writing background
- Strong working knowledge of Microsoft Office.
- University degree in Technical Writing, English, Computer Science, Engineering, or another related field, or equivalent experience.
- Familiarity with Markdown format, GitHub, Google Drive, or JIRA is preferred.
- Basic familiarity with the software development lifecycle.
- Award-winning culture that fosters growth, diversity and inclusion for all
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Continued education with our education reimbursement program
- Flexible schedules
- Two paid days for volunteer opportunities
- Well-Being Days!
KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
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