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KUBRA is in growth mode and currently seeking a Associate Product Manager to join our Product Development Team!

As a Associate Product Manager, you will be responsible for working with the Product team resources to assist with all aspects of their products. This oversight includes using industry expertise to create plans for future development, coordinate ongoing development activities, support delivery team resources working to implement the product, collaborate with sales and marketing and other product managers to help realize the overall company vision.

What you get to do every day

• Work with the Product team, Sales, Marketing, Client Relationship Management, and Service Delivery teams to ensure alignment between business objectives and client goals
• Work with the Support team to create processes for transitioning new product features from Product to Support
• Collaborate with product delivery to support rapid integration of customer features and requirements into off-the-shelf product features
• Communicate with other Product Managers regarding product dependencies and timeline
• Maintain and publish a product roadmap in collaboration with engineering managers
• Coordinate with product management team to ensure product development priorities are aligned across the company and with delivery needs
• Identify opportunities for development process improvements and automation
• Maintain and enforce quality and service standards, analyze and resolve issues, identify trends, and recommend improvements
• Maintain product ideas, features, and releases in our strategic roadmap platform, Aha!
• Maintain professional and technical knowledge by attending training sessions and educational workshops, reviewing professional publications, establishing networks, and benchmarking best practices

• Excellent written and verbal communication skills and an ability to maintain a high degree of professionalism in all client communications.
• Ability to influence others, build relationships, manage conflicts, and handle negotiations.
• Business management skills – understanding of strategy, business functions, metrics, decision-making, and workflow
• Project management skills – ability to plan and manage successful projects, including managing risks, costs, time, and team
• Excellent organization, time management, problem-solving, and analytical skills.
• Proactive mindset and ability to work independently in a fast-paced environment focused on results.
• Knowledge of the software development lifecycle
• Ability to handle pressure and focus on results

• BS or BA in Computer Science, Engineering, Math, Finance, or Economics
• Master’s degree, technical degree, and/or certifications are preferred
• Minimum of 2 year of experience in Information Technology or Software Development
• Minimum of 1 year of experience building business-to-business applications in various verticals
• Minimum of 1 year experience designing, building, or operating a Software as a Service (SaaS) product
• Minimum of 1 year experience and strong working knowledge of the financial industry, card processing, card networks and payment operations is preferred
• Minimum of 1 year experience with utility outage management systems is preferred
• Minimum of 1 year experience with web mapping technologies is preferred
• Minimum of 1 year experience in digital communication channels like voice, SMS, email, or social media messaging is preferred
• Experience using industry standard software such as Microsoft Excel, Google Docs, Jira, and Confluence

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Two paid days for volunteer opportunities
• Well-Being Days! 

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA is in growth mode and currently seeking a Manager, Product Engineering to lead one of our Product Engineering teams!

As a Manager, Product Engineering, you will lead a small team of cross-functional engineers focused on building and maintaining all aspects of a specific portfolio of products using Kotlin or Java. You will spend the other half of your time contributing to the code and architecture of a highly concurrent, high-throughput system on the AWS cloud. 

What you get to do every day

• Lead the team(s) in achieving established goals and departmental objectives
• Foster an environment that emphasizes trust, open communication, creative thinking, and cohesive team effort
• Contribute to the software architecture of a highly concurrent, high-throughput system
• Contribute to design of new functionality and expand existing functionality
• Work with other engineering teams via “Guilds” of functional skill sets (Back-End, Front-End, Security, QA, Agile) to develop departmental standards for those functions
• Plan, balance, and execute sprints containing bug fixes, feature requests, and new product development
• Help maintain product roadmaps for the team’s portfolio of products along with the Product Manager
• Manage a number of products and tasks using a variety of technologies
• Achieve staff results by clearly communicating job expectations, coaching, counseling, and mentoring employees
• Ensure that any necessary documentation is written and maintained by the engineering team
• Maintain professional and technical knowledge by following the broader industry, attending management-focused training sessions and educational workshops
• Create and maintain a workplace culture that is consistent with the overall organization with an emphasis on the KUBRA mission, vision, guiding principles, and values
• Develop a strong understanding of the products in the engineering team’s portfolio and be able to act a resource for questions about all aspects of those product

• Excellent written and verbal communications skills and an ability to maintain a high degree of professionalism in all communications
• Leadership and management skills – the ability to attract, retain, motivate, mentor, and develop team members to perform to their highest potential
• Project management skills – the ability to plan and manage successful projects; including managing risks, costs, time, and roadmaps
• Excellent organization, time management, problem-solving, and analytical skills
• Ability to handle pressure and focus on results

• 8-10 years of experience in Software Engineering, Quality Assurance, Cloud Infrastructure, or DevOps roles
• Proficiency in Javascript, Java, Kotlin or another object oriented programming is required; proficiency in React or Spring is preferred
• 1-2 years of experience leading a team or complex projects
• Experience with Cloud Services is required (AWS, GCP, Azure, PCF, etc.) experience with Amazon AWS cloud services (EC2, RDS, S3, SQS…) is preferred
• Proficiency in Javascript, Java, or a testing automation language is required
• Proficiency with Linux-based systems preferred 
• Proficiency in Cloud-based architectures
• Familiarity with CI/CD pipelines, Kubernetes and Docker

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA is in growth mode and currently seeking a Manager, Product Engineering to lead one of our Product Engineering teams!

As a Manager, Product Engineering, you will lead a small team of cross-functional engineers focused on building and maintaining all aspects of a specific portfolio of products. You will spend the other half of your time contributing to the code and architecture of a highly concurrent, high-throughput system on the AWS cloud.

This is a hybrid opportunity in Mississauga, ON.

What you get to do every day

• Lead the team(s) in achieving established goals and departmental objectives
• Foster an environment that emphasizes trust, open communication, creative thinking, and cohesive team effort
• Contribute to the software architecture of a highly concurrent, high-throughput system
• Contribute to design of new functionality and expand existing functionality
• Work with other engineering teams via “Guilds” of functional skill sets (Back-End, Front-End, Security, QA, Agile) to develop departmental standards for those functions
• Plan, balance, and execute sprints containing bug fixes, feature requests, and new product development
• Help maintain product roadmaps for the team’s portfolio of products along with the Product Manager
• Manage a number of products and tasks using a variety of technologies
• Achieve staff results by clearly communicating job expectations, coaching, counseling, and mentoring employees
• Ensure that any necessary documentation is written and maintained by the engineering team
• Maintain professional and technical knowledge by following the broader industry, attending management-focused training sessions and educational workshops
• Create and maintain a workplace culture that is consistent with the overall organization with an emphasis on the KUBRA mission, vision, guiding principles, and values
• Develop a strong understanding of the products in the engineering team’s portfolio and be able to act a resource for questions about all aspects of those product

• Excellent written and verbal communications skills and an ability to maintain a high degree of professionalism in all communications
• Leadership and management skills – the ability to attract, retain, motivate, mentor, and develop team members to perform to their highest potential
• Project management skills – the ability to plan and manage successful projects; including managing risks, costs, time, and roadmaps
• Excellent organization, time management, problem-solving, and analytical skills
• Ability to handle pressure and focus on results

• 8-10 years of experience in Software Engineering, Quality Assurance, Cloud Infrastructure, or DevOps roles
• 1-2 years of experience leading a team or complex projects
• Experience with Cloud Services is required (AWS, GCP, Azure, PCF, etc.) experience with Amazon AWS cloud services (EC2, RDS, S3, SQS…) is preferred
• Proficiency in Javascript, Java, or a testing automation language is required
• Proficiency in React, Spring, or Selenium is preferred
• Proficiency with Linux-based systems
• Proficiency in Cloud-based architectures
• Familiarity with CI/CD pipelines, Kubernetes and Docker

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA is in growth mode and currently seeking a Manager, Technical Writing to join our Product Development department!

As a Manager, Technical Writing, you will be working on producing documentation that contributes to the overall success of our products. You'll get to work collaboratively with Designers, Product Managers, and Engineers to document our software and the product development process. They lead a team of other Technical Writers.

What you get to do every day

• Lead the Technical Writers in achieving established goals and departmental objectives.
• Foster an environment that emphasizes trust, open communication, creative thinking, and cohesive team effort.
• Oversee and provide guidance on solutions for documenting our products.
• Improve the deliverability of our product documents through process improvements and automation.
• Writing and publishing online customer-facing documentation for each of our products that allow the reader to understand, implement, configure, and use those products.
• Writing or reviewing product whitepapers under the guidance of product or engineering managers.
• Writing or reviewing implementation and configuration guides under the guidance of product managers.

• Ability to show a historical portfolio of persuasive technical writing.
• Ability to deliver high-quality documentation with attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text, diagrams, and screenshots.
• Excellent written and verbal communication skills.
• Experience with managing and publishing documents on a hosted documentation platform is a great asset.
• Proven ability to assess platform and implementation process alternatives to make critical decisions
• Proven ability to apply creative solutions to new problems

• Experience working with technologies such as GitHub and JIRA
• Minimum of 4-5 years of experience in a technical writing background
• Strong working knowledge of Microsoft Office.
• University degree in Technical Writing, English, Computer Science, Engineering, or another related field, or equivalent experience.
• Familiarity with Markdown format, GitHub, Google Drive, or JIRA is preferred.
• Basic familiarity with the software development lifecycle.

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Two paid days for volunteer opportunities
• Well-Being Days! 

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.