Top Engineering China Support Jobs

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Reporting to the IT Manager China, responsibilities revolve around the effective delivery of remote and onsite IT Support L1 & L2 to internal customer/users. Daily job routine will include resolving incidents and requests captured via service desk tool and minor administrative and organizational task to assist IT Manager China.

Responsibilities :

• Provide onsite support to office-based users and executives, hardware, software, network etc.
• Provide remote service desk support for China/Korea/Japan
• Combination of onboarding/offboarding users, computer deployment, desktop and application support within Microsoft AD and Mac/Linux platform
• Perform a wide variety of Level 1-2 support across many technologies
• Point of escalation to senior tier (System administration team)
• Occasional project team work to deploy solutions for the business
• Training and assist internal customer in the use of technology
• Writing technical documentation and IT internal process and procedures
• IT asset management and IT purchase support

• Basic ability in oral and written English
• General understanding and configuration of LAN & WAN networking principles
• Excellent customer service skills
• Experience with end-user support
• Desktop support skills in Windows and Apple Mac
• Knowledge of Active Directory, O365 and others in user management level
• Basic knowledge of IT asset management

• Experience working with an IT internal services and global / remote team is preferable
• Familiar with ITIL framework
• Familiarity with customer service principles would be highly regarded
• 1-2 years of experience in IT support roles
• experience of ITIL system – desirable
• Experience in IT asset management – desirable
• Tertiary degree in IT – desirable
• IT-related certifications – desirable
• Language-Chinese – desirable (not a must）

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

We are looking for a Recruitment Associate to support our recruiting team and help us place qualified candidates faster. The Recruitment Associate's responsibilities include searching social networks and job sites to identify potential candidates, sending recruiting emails, and other administrative tasks. You should have combine knowledge of sourcing techniques with excellent verbal and written communication skills.

Responsibilities

• Will be assigned other recruitment duties such as: processing of candidates, screening, sourcing, quality of checking, process improvement, and other administrative-related tasks.
• Handling of ticket queries with accuracy, quality, and within a standard time frame.
• Maintain knowledge database
• Performs strategic sourcing, tapping all channels
• Call outs, email invites, creation of job ads, job posting

• Excellent business English skills
• Sourcing experience
• SEO, Recruitment Marketing experience is a plus
• Experience working in fast paced global organizations, RPO, Tech, Languages, Remote Work companies (tutorials) or Shared Services
• Proficiency in MS Excel
• Can work in Imus, Cavite
• Can work flexible shifts and workdays

• At least 4-year college level
• 1-2 years of working experience in recruitment role
• Knowledge in other languages is a plus

#LI-Hybrid

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.