Insider. Careers

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.

And now? Now we are looking for a Senior Full Stack Engineer, who will help our Web Development Team create and implement a wide variety of web-based products using PHP and Go or Node.js, and wants to take their career one step further. If you think you are one of those people, here you will have the chance to work with the world's leading brands with Artificial Intelligence & Machine Learning technologies. Right now, while you are reading this, we are sending an average of 2.2 billion requests and almost 2 billion instant notifications to more than 450 servers a day. On the Artificial Intelligence and Predictive side, we have more than 100 TB of historical data. We do not wait for jobs or opportunities to come to our feet, we create them. We have now reached 25% of global users. If all these interests you, read on for more! 

Our Engineers and Software Developers always think with an innovative perspective, taking advantage of the inexhaustible power of the digital world. They create impressive and intelligent products like a true artist. Our Product and Development teams are located in our Istanbul and Ankara offices, so we produce and develop the technology we export to the world in our own country. As Insider, we believe in cooperation and adapting the innovations brought by technology by acting fast. We work closely with other Departments with agile teams, and we are not afraid of getting our hands dirty. As we said; we do not wait for jobs or opportunities to come to our feet, we create them ourselves. You can check our Tech Stacks here!

A Senior Full Stack Engineer in Insider day in and day out:

• develops programs, applications, and websites using PHP (Laravel), and Node.js together with Vue.js and JavaScript,
• improves performance, scalability, and availability of our systems,
• develops cutting-edge web applications with a user-centric approach,
• troubleshoots any issues as they arise, foresee and address potential problems proactively,
• collaborates with co-developers and other related departments to ensure maximum efficiency and arrive at world-class results,
• sends regular updates about project status to related stakeholders,
• evaluates and takes on tasks based on resolution priority and the greater company vision/goals.

• have a Bachelor’s Degree in Computer Engineering or related departments,
• have 5+ years of software product development experience,
• have hands-on software product experience working with Laravel and Vue.js,
• know your way around Vue.js and Javascript,
• have experience in Node JS or you’re passionate to learn,
• have got a good grasp of MYSQL, Elasticsearch, and/or NoSQL technologies such as Redis,
• have hands-on experience in Docker
• are familiar with software code tools such as Git,
• have experience driving technical projects, prioritizing work, identifying dependencies, facilitating technical decisions and cross-functional team discussions,
• have a good command of Turkish and English,
• have hands-on experience in AWS (as a plus).

• “Tech Talks” with famous and groundbreaking people from the software world, “Dev Talks” where our Software Developers talk about their career steps, and many events where groundbreaking ideas are discussed,
• Hackathons we organize inside that push the boundaries, programming challenges, and coding competitions,
• free access to exclusive services such as Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify,
• Inclusive Private Health Insurance,
• Smart Work Model side benefits to support food and bill expenses,
• The infamous Team Activities that are bursting with fun,
• No Dress code! This is a fast and innovative startup, you can wear whatever you want.
• Remote Work! Work anywhere you'd like in Turkey.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.

The Opportunity

As an Account Director, you will be responsible for renewals and stakeholder management. 

You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.

Job Description

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.
• Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
• Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
• Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
• Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
• Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on
• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution

• 7+ year experience in Account Management, Sales, and Customer Success Management, ideally in SaaS
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
• Alas, we’ve got clients all over the world!
• Proven track record of using sales & persuasive skills
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
• To cherish one of our core ethos: care.
• You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
• Passion for testing, measuring, and improving outreach and follow up effectiveness
• Strong communication skills in both writing and speaking (English)
• High sense of responsibility and accountability
• A strategic thinker with excellent project and time management skills
• Experience negotiating and navigating contracts and legal discussions
• Thrives in a fast-paced, high growth, rapidly changing environment
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• A university degree in Business, Marketing, Engineering, or related fields

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You’ll have space to share your skills through training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse, and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.

Was this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.

And now? Now we are looking for a Security Engineer - Red Team who wants to take their career one step further. If you think you are one of those people, here you will have the chance to work with the world's leading brands with Artificial Intelligence & Machine Learning technologies. Right now, while you are reading this, we are sending an average of 2.2 billion requests and almost 2 billion instant notifications to more than 450 servers a day. On the Artificial Intelligence and Predictive side, we have more than 100 TB of historical data. We do not wait for jobs or opportunities to come to our feet, we create them. We have now reached 25% of global users. If all these interests you, read on for more!

Our Engineers and Software Developers always think with an innovative perspective, taking advantage of the inexhaustible power of the digital world. They create impressive and intelligent products like a true artist. Our Product and Development teams are located in our Istanbul and Ankara offices, so we produce and develop the technology we export to the world in our own country. As Insider, we believe in cooperation and adapting the innovations brought by technology by acting fast. We work closely with other Departments with agile teams, and we are not afraid of getting our hands dirty. As we said; we do not wait for jobs or opportunities to come to our feet, we create them ourselves. You can check our Tech Stacks here!

We want you to join us while we are taking a step into the future if you:

• have bachelor degree or graduation status in Computer Engineering, Management Information Systems, Electronic and Communication Engineering or similar disciplines,
• understand working logic of the following Security Products WAF, IPS/IDS, SIEM, SOAR, EDR, Antivirus, Sandbox
• have good understanding of security operations concepts: perimeter defense, data loss protection, insider threat, kill chain analysis, risk assessment, and security metrics,
• have basic understanding of IT operations: help desk, end-point management, and server management,
• have an active interest in Internet Security, Incident Detection, Network and Systems Security,
• have a basic knowledge of TCP/IP and general networking principles,
• have a basic level knowledge of the OWASP Top 10 attacks,
• have a knowledge intro level Python or any scripting language,
• focus on growing as an engineer, learning existing tools, resources and processes,
• have high analytical, critical and quantitative thinking skills,
• have good communication skills with ability to interpret and deliver technical information to stakeholders,
• have curious and proactive personality with active interest in researching latest developments in Cyber Security field.

• Working with security events and alerts,
• Performing forensic analysis,
• Performing regular threat hunting,
• Responding to alerts through available tools, services and standard procedures,
• Monitoring and analysis; analyze network traffic, log analysis, prioritize and differentiate between potential intrusion attempts and false alarms,
• Performing detail analysis of events during the incident process, combining analytical skills with advanced knowledge of IT security, system and networking
• Participating in knowledge sharing with other Engineers and writing technical articles (i.e Internal Knowledge Bases),
• Working with the Information Security Team,
• Performing other essential duties as assigned.

• “Tech Talks” with famous and groundbreaking people from the software world, “Dev Talks” where our Software Developers talk about their career steps, and many events where groundbreaking ideas are discussed,
• Hackathons we organize inside that push the boundaries, programming challenges, and coding competitions,
• free access to exclusive services such as Laracasts, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify,
• Inclusive Private Health Insurance,
• Smart Work Model side benefits to support food and bill expenses,
• The infamous Team Activities that are bursting with fun,
• No Dress code! This is a fast and innovative startup, you can wear whatever you want.
• Remote Work! Work anywhere you'd like in Turkey.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!