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About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 As a Senior Customer Support Engineer, you will play a crucial role in providing technical support to our customers. You will troubleshoot technical issues, guide customers to use our products effectively, and work closely with the engineering team to resolve complex problems. If you have strong problem-solving skills, a technical background, and a passion for helping customers, we would love to meet you.

Key Responsibilities:

• Provide exceptional technical support to customers, resolving issues in a timely and effective manner.
• Guide customers to effectively use our software products.
• Work closely with the engineering team to resolve complex technical issues.
• Contribute to improving our support processes and documentation based on customer feedback and interactions.
• Mentor junior Customer Support Engineers, fostering their technical and problem-solving skills.

• 3-5 years of experience in a technical customer support role.
• Deep understanding of software and technical products.
• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent communication skills, with the ability to explain complex concepts in a clear, simple manner.
• BS degree in Computer Science or a related technical field is a plus.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

Tessian protects every business’s mission by securing the human layer 

The Tessian Cloud Email Security platform helps enterprises defend against email attacks, protect against data loss and respond to security incidents more efficiently. By combining artificial intelligence with an understanding of employee email behavior, Tessian is able to prevent complex email attacks and data loss incidents that evade Secure Email Gateways and the built in security controls of M365 and Google Workspace. 

The world's largest banks, healthcare organizations, hedge funds and law firms all use Tessian to secure their email environments, data and people whilst saving their security team time. In 2022 alone, Tessian prevented hundreds of thousands of business email compromise attacks, data loss incidents and  saved hundreds of hours of work for security teams. 

Tessian is headquartered in London and Boston with 200+ employees globally and has raised over $120m in venture capital funding from world leading investors like Sequoia, Accel, Balderton, March, Citi and Okta. Tessian was recognized as one of Fast Company’s Most Innovative Companies for 2022. More information can be found at www.tessian.com.

Data Science at Tessian 

Our mission is to secure the human layer. This involves deploying near real-time machine learning models at massive scale to some of the world’s largest organisations to keep their most sensitive data private and secure. To do this, we're looking for a senior data scientist with NLP experience ready to work on hard problems, drive best practice and cultivate an environment of experimentation and learning.

Companies can leverage data science in a number of ways, and we think the role of a Data Scientist falls into three distinct categories: 

1) You work for a business function analysing & reporting on how to improve a key metric, e.g increasing user conversion

2) You are responsible for writing production models to enhance the main product, e.g recommendation systems for e-commerce

3) You build the product - without machine learning, it wouldn't exist  

The Data Science team built the product at Tessian. We couldn't exist without our machine learning models; they are at the heart of what we do, and they are what our clients rely on day-to-day. We're searching for a Senior Data Scientist who is excited about the opportunities and challenges that come with researching, building and deploying real-time production models.

On a day to day basis you'll get to

• Work across massive enterprise email datasets
• Train and deploy models to production that impacts directly our customers and products
• Improve our ML workflow
• Work closely with our Engineering and Product Team to enhance our products.
• Make your mark on ambitious projects

• 4+ years Data Science experience
• Can balance longer term projects alongside impactful quick wins
• Cares deeply about the impact their team has
• Is creative at heart, and can encourage novel ways of thinking in their team. This has always been a core part of the data science team’s DNA
• Reads Rules of Machine Learning - Martin Zinkevich and it resonates with how they think about machine learning and data science
• Enjoys “getting their hands dirty” by digging into complex operations
• Takes responsibility for delivering large projects that require collaboration from start to finish
• Has strong listening skills; open to input from other team members and departments
• Has worked with, or understands the principles behind working with data at scale

If you're not sure that you exactly fit all of the above criteria, please do get in touch anyway. We're always willing to speak to great candidates even if you don't feel you meet every criteria listed!

Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.

As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy

Tessian protects every business’s mission by securing the human layer 

The Tessian Cloud Email Security platform helps enterprises defend against email attacks, protect against data loss and respond to security incidents more efficiently. By combining artificial intelligence with an understanding of employee email behavior, Tessian is able to prevent complex email attacks and data loss incidents that evade Secure Email Gateways and the built in security controls of M365 and Google Workspace. 

The world's largest banks, healthcare organizations, hedge funds and law firms all use Tessian to secure their email environments, data and people whilst saving their security team time. In 2022 alone, Tessian prevented hundreds of thousands of business email compromise attacks, data loss incidents and  saved hundreds of hours of work for security teams. 

Tessian is headquartered in London and Boston with 200+ employees globally and has raised over $120m in venture capital funding from world leading investors like Sequoia, Accel, Balderton, March, Citi and Okta. Tessian was recognized as one of Fast Company’s Most Innovative Companies for 2022. More information can be found at www.tessian.com.

Data Science at Tessian 

Our mission is to secure the human layer. This involves deploying near real-time machine learning models at massive scale to some of the world’s largest organisations to keep their most sensitive data private and secure. To do this, we're looking for a senior data scientist with NLP experience ready to work on hard problems, drive best practice and cultivate an environment of experimentation and learning.

Companies can leverage data science in a number of ways, and we think the role of a Data Scientist falls into three distinct categories: 

1) You work for a business function analysing & reporting on how to improve a key metric, e.g increasing user conversion

2) You are responsible for writing production models to enhance the main product, e.g recommendation systems for e-commerce

3) You build the product - without machine learning, it wouldn't exist  

The Data Science team built the product at Tessian. We couldn't exist without our machine learning models; they are at the heart of what we do, and they are what our clients rely on day-to-day. We're searching for a Senior Data Scientist who is excited about the opportunities and challenges that come with researching, building and deploying real-time production models.

On a day to day basis you'll get to

• Work across massive enterprise email datasets
• Train and deploy models to production that impacts directly our customers and products
• Improve our ML workflow
• Work closely with our Engineering and Product Team to enhance our products.
• Make your mark on ambitious projects

• 4+ years Data Science experience
• Can balance longer term projects alongside impactful quick wins
• Cares deeply about the impact their team has
• Is creative at heart, and can encourage novel ways of thinking in their team. This has always been a core part of the data science team’s DNA
• Reads Rules of Machine Learning - Martin Zinkevich and it resonates with how they think about machine learning and data science
• Enjoys “getting their hands dirty” by digging into complex operations
• Takes responsibility for delivering large projects that require collaboration from start to finish
• Has strong listening skills; open to input from other team members and departments
• Has worked with, or understands the principles behind working with data at scale

If you're not sure that you exactly fit all of the above criteria, please do get in touch anyway. We're always willing to speak to great candidates even if you don't feel you meet every criteria listed!

Tessian is an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. The Human Layer we're securing is diverse, and we know we need to be diverse and inclusive to successfully create HLS that reflects this. You can read our equality and diversity statement here.

As part of our commitment to equality and diversity, we're also a corporate member of the WISE Campaign for gender equality in STEM & we're a founding member of the WEDS network driving diversity & inclusion in startups.

By submitting your application to Tessian, you consent to Tessian retaining your information and contacting you about future job opportunities, that may be of interest, for up to 2 years in accordance with our Privacy Policy

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

Appen is seeking a highly skilled and motivated Senior Software Engineer to join our dynamic team. In this role, you will use your extensive knowledge of software development to build and enhance complex systems and applications, contributing to the evolution of AI and machine learning.

Key Responsibilities:

• Design, develop, and implement advanced software applications using languages such as Java, Python etc. 
• Ensure the performance, quality, and responsiveness of applications by identifying bugs and solving complex problems. 
• Collaborate effectively with product managers, data scientists, and other engineers to define and achieve project goals. 
• Mentor junior developers, providing guidance on coding standards, design principles, and the application of new technologies. 
• Lead code and design reviews, championing high-quality software development and fostering a culture of continuous improvement. 
• Contribute to all stages of the software development lifecycle, from ideation to deployment and maintenance. 
• Translate business requirements into robust, scalable, and secure software solutions. 

• Bachelor's Degree in Computer Science, Software Engineering, or a related field. A Master's Degree is a plus. 
• 4-5 years of experience in software development. 
• Proficiency in multiple programming languages such as Java, Python etc.  
• Hands-on experience developing software using agile methodologies. 
• Expert knowledge in Java, Spring Boot, and JPA/Hibernate development platform. 
• Strong background in developing microservices and building RESTful APIs. 
• Work experience in designing relational database management systems (RDBMS) or NoSQL databases. 
• Deep understanding of algorithms, data structures, and design patterns.Strong analytical and problem-solving skills. 
• Experience with AI and machine learning is highly desirable. 
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. 
• Demonstrated leadership skills and ability to mentor junior team members. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

Flawless is an award winning film technology company pioneering the generative AI revolution in filmmaking. Solving some of the biggest problems filmmakers face by empowering them with groundbreaking AI powered post production tools, allowing on screen dialogue to be visually changed without the need to reshoot or go back to set. The world’s first system has won multiple awards including TIME Best Inventions.

Founded in 2020 by Hollywood director, Scott Mann and serial technology entrepreneur Nick Lynes, Flawless is opening a world of new possibilities for filmmakers whilst ensuring the responsible adoption of generative AI. With headquarters in London and LA, Flawless has established an exceptional team of 100 world leaders in science, film and technology that have come from the likes of Adobe, Google, Lionsgate, NASA, Sony, Facebook, Microsoft and Apple (click here to find out more).

We're entering a very exciting time as we have begun to commercialise our product and are now looking to hire a Front End Engineer to join one of our cross-functional teams in developing cutting-edge features. As a Front End Engineer, you'll be building out front end capabilities and video editing tool suites that allow our customers to make use of our very cool, and incredibly complex AI platform and render that onto any TV show or film to create seamless, visual translational experiences for everyone everywhere.

As a Front End Engineer, you'll be working on something that is truly cutting-edge in your field, giving you the opportunity to work on complicated media concepts, big data and develop features that incorporate 3D on the web. You'll also be working alongside world-renown technologists, VX specialists and AI scientists to change the way the world watches films.

Requirements

• Experience with React
• Knowledge/experience of an OO programming language and how backend systems work
• Highly collaborative mindset and strong communication skills
• Experience with building and extending component libraries (we use Chakra UI)
• An interest in working in a fast-paced, Agile environment

You will be working in an environment based on trust, autonomy and collaboration, and this is a great opportunity for someone who wants to be part of a growing company in its most exciting stage of development. You can play a part in shaping the future of a company that’s caring, creative and collaborative.

In addition to this, you'll also receive:

- Autonomy

- A hybrid working environment

- Competitive Salary

- Stock Options

Flawless is proud to emphasize an equal opportunity, safe environment for people to do their best work. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are seeking a seasoned, strategic, and hands-on Director of AI with a particular passion for Large Language Models (LLM) to lead our global, distributed team of Data Scientists and Machine Learning Engineers.

The ideal candidate will have extensive experience in AI, Data Science, and applied Machine Learning, with a focus around Generative AI. As a key member of our leadership team, you will work closely with the highest-level company executives, influencing and navigating the strategic direction of the company.

Your role as an exemplary practitioner will involve driving the design and deployment of cutting-edge generative models and AI solutions, as well as mentoring the team. 

Key Responsibilities

• Lead, mentor, and manage a global, distributed team of Data Scientists/Machine Learning Engineers. 
• Work closely with company executives to influence and steer the strategic direction of the company's AI initiatives, with a particular focus on generative AI. 
• Drive the design, development, and deployment of cutting-edge generative models and AI solutions. 
• Foster a culture of innovation, continuous learning, and improvement within the team. 
• Collaborate with cross-functional teams to understand business requirements and guide the team to provide data-driven solutions. 
• Effectively communicate complex quantitative analyses and AI strategies to executive stakeholders and non-technical team members. 

• Bachelor's degree in Computer Science, Mathematics, Statistics, or a related field. Advanced degree preferred. 
• 8+ years of industry experience in AI, Machine Learning, and Data Science with at least 3 years in a leadership role. 
• Proven experience in leading, managing, and mentoring high-performing data science teams. 
• Deep knowledge and hands-on experience in Machine Learning, Data Science, and particularly Generative AI. 
• Proficiency in Python and familiar with libraries like Pandas, Numpy, Scikit-learn, TensorFlow, PyTorch etc. 
• Knowledge of SQL or similar database management systems. 
• Experience with cloud platforms such as AWS, Google Cloud, or Azure. 
• Demonstrated leadership skills with the ability to thrive in a fast-paced, startup-like environment, navigating complex decisions and driving impactful outcomes. 
• Proven experience with Large Language Models (LLM).
• Excellent problem-solving skills, strategic thinking, and a proactive approach to challenges. 
• Exceptional communication skills, with the ability to explain complex concepts to a non-technical audience and influence top-tier executives. 

• Extensive experience with generative models such as GANs, and techniques like Convolutional Neural Networks (CNN), Recurrent Neural Networks (RNN). 
• Extensive experience in building, deploying, and managing production-ready generative models and machine learning models. 
• Proven track record of successfully delivering generative AI projects from inception to deployment. 
• Demonstrated ability to effectively lead and work in a distributed, global team setting. 
• Proven experience in strategic planning and business development, with the ability to drive AI initiatives that align with the company's strategic goals. 

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

The Role

The Data Engineering team is responsible for building and managing data pipelines and data visualizations that powers analytics, machine learning, and AI across Linktree, including finance, growth, product analysis, customer support, sales, marketing, and people functions. We maintain Linktree's Enterprise data and build a creative, reliable, and scalable analytics data model that provides a unified way of analyzing our customers, our products and drive growth and innovations.

You'll be joining a team that is very smart and very direct. We ask hard questions and challenge each other to improve our work continually. We are self-driven yet collaborative. We're all about enabling growth by delivering the right data and insights in the right way to partners across the company.

What You Will Do

• Partner with Product Manager, analytics, and business teams to review and gather the data/reporting/analytics requirements and build trusted and scalable data models, data extraction processes, and data applications to help answer complex questions.
• Design and implement data pipelines to ETL data from multiple sources into a central data warehouse.
• Design and implement real-time data processing pipelines using Apache Spark Streaming.
• Improve data quality by leveraging internal tools/frameworks to automatically detect and mitigate data quality issues.
• Develop and implement data governance procedures to ensure data security, privacy, and compliance.
• Implement new technologies to improve data processing and analysis.
• Coach and mentor junior data engineers to enhance their skills and foster a collaborative team environment.

• A degree in Computer Science or equivalent with 6+ years of professional experience as a Software Engineer or in a similar role.
• Experience building scalable data pipelines in Spark using Airflow scheduler/executor framework or similar scheduling tools.
• Experience with Databricks and its APIs.
• Experience with modern databases (Redshift, Dynamo DB, Mongo DB, Postgres or similar) and data lakes.
• Proficient in one or more programming languages such as Python/Scala and rock-solid SQL skills.
• Champion automated builds and deployments using CICD tools like Bitbucket, Git.
• Experience working with large-scale, high-performance data processing systems (batch and streaming)

• Experience working for SAAS companies
• Experience with Machine Learning
• Committed code to open source projects
• Experience building self-service tooling and platforms
• Experience with Machine Learning

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary 

As a Senior Manager of DevOps, you will oversee the entire DevOps strategy and lead a high-performing team in designing, implementing, and maintaining the infrastructure that supports our software products. In this critical leadership role, you will balance aspects of Platform Engineering and Site Reliability Engineering to ensure that our infrastructure is scalable, resilient, and efficient. If you're an experienced technical leader with a deep understanding of DevOps practices, cloud-based technologies, and a passion for creating reliable, high-performance systems, we invite you to apply. 

Key Responsibilities:

• Oversee the design, implementation, and management of the infrastructure to support our software products using Infrastructure as Code (IaC) principles, specifically with Terraform and CloudFormation. 
• Implement and maintain monitoring and logging tools such as Prometheus, Grafana, and New Relic. Ensure comprehensive coverage and proactive strategies to identify and resolve potential issues. 
• Lead incident management procedures, including on-call responsibilities. Develop robust and fail-safeenvironments. 
• Foster a culture of automation and efficiency within the team. Lead initiatives in Python scripting and other automation tools. 
• Develop and maintain CI/CD pipelines to ensure swift and reliable software releases. 
• Utilize major AWS services (EC2, S3, RDS, DynamoDB, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, etc.) and Kubernetes to enhance our infrastructure's scalability and reliability. 
• Monitor system performance, identify bottlenecks, and implement necessary improvements. 
• Lead application of Site Reliability Engineering principles to improve system resilience and performance. 
• Ensure system compliance with security standards and lead disaster recovery procedures. 
• Manage, mentor, and grow a high-performing DevOps team. Foster skill development and promote best DevOps practices. 
• Liaise between technical and non-technical stakeholders, effectively communicating strategies, challenges, and outcomes. 

• 5-8 years of experience in a DevOps role with at least 3 years in a managerial position. 
• Deep understanding of cloud technologies, specifically AWS (including major services like EC2, S3, RDS, DynamoDB, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, etc.), and extensive experience with Kubernetes. 
• Exceptional knowledge of Infrastructure as Code (IaC) principles with hands-on experience in Terraform and CloudFormation. 
• In-depth experience with monitoring and logging tools such as Prometheus, Grafana, and New Relic. Passionate about ensuring comprehensive coverage and implementing proactive strategies to identify and resolve issues. 
• Familiarity with incident management procedures, including on-call responsibilities, and experience in creating robust and fail-safe environments. 
• Proficiency in automation tools and Python scripting. 
• Strong knowledge of CI/CD principles and practices with experience in developing and maintaining CI/CD pipelines. 
• Demonstrated leadership skills with a track record of mentoring and growing high-performing DevOps teams. 
• Excellent problem-solving abilities with a strategic mindset for scalability and performance. 
• Strong communication skills with the ability to liaise between technical and non-technical stakeholders. 
• BS or MS degree in Computer Science or a related technical field. 
• AWS certification is highly desirable. 
• Demonstrated ability to drive a culture of quality and personal accountability through team and organization. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

As a Senior DevOps Engineer, you will play a crucial role in maintaining, improving, and scaling our infrastructure. Leveraging principles from Platform Engineering and Site Reliability Engineering, you will ensure our infrastructure's robustness, resilience, and efficiency. You should be skilled in cloud technologies, automation, and continuous integration and delivery (CI/CD) practices. If you have a passion for problem-solving and building scalable systems, we invite you to apply. 

Key Responsibilities:

• Design, implement, and manage the infrastructure to support our software products using IaC principles, specifically with Terraform and CloudFormation. 
• Utilize monitoring and logging tools like Prometheus, Grafana,New Relic and ELK/EFK to ensure high system performance and quick troubleshooting. 
• Be part of the on-call rotation, handling and resolving critical incidents in a timely manner. 
• Collaborate closely with other DevOps engineers, developers, and QA engineers to optimize infrastructure, streamline deployments, and automate repetitive tasks. 
• Develop and maintain CI/CD pipelines, ensuring swift and reliable software releases. 
• Use major AWS services (EC2, S3, RDS, Aurora,Redshift, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, CloudWatch, etc.)to enhance our infrastructure's scalability and reliability. 
• Monitor system performance, identify bottlenecks, and implement necessary improvements. 
• Apply principles of Site Reliability Engineering to improve system resilience and performance. 
• Ensure system compliance with security standards and assist with disaster recovery procedures. 
• Mentor junior DevOps Engineers, fostering skill development and promoting best DevOps practices. 

• 3-5 years of experience in a DevOps role. 
• Deep understanding of cloud technologies, specifically AWS (EC2, S3, RDS, Aurora, Redshift, EKS, ECS, Lambda, API Gateway, CloudFront, Route53, CloudWatch, etc.), and extensive experience with Kubernetes. 
• Proficiency in Infrastructure as Code (IaC) principles with hands-on experience in Terraform and CloudFormation. 
• Experience with monitoring and logging tools such as Prometheus, Grafana, New Relic, ELK/EFK, etc. 
• Familiarity with incident management procedures, including on-call responsibilities. 
• Proficiency in automation tools and Python scripting. 
• Solid understanding of CI/CD principles and practices, with demonstrated hands-on experience. 
• Excellent problem-solving abilities with a focus on scalability and performance. 
• Excellent communication skills. 
• BS or MS degree in Computer Science or a related technical field. 
• AWS certification is a plus. 

#LI-Onsite

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As the Manager of Customer Support, you will lead a team dedicated to providing world-class service to our customers. Your role will involve developing and implementing effective customer service protocols, guiding your team to resolve customer issues, and working closely with cross-functional teams to improve customer experience. If you have a passion for customer service, strong leadership skills, and experience in a technical customer support role, we invite you to apply.

Key Responsibilities:

• Develop, implement, and oversee effective customer support strategies and protocols.
• Manage, mentor, and develop a high-performing customer support team.
• Ensure customer issues are resolved in a timely and effective manner.
• Foster strong relationships with cross-functional teams to improve customer experience.
• Analyze key customer support metrics to drive improvement in customer satisfaction.
• Advocate for customers, representing their needs and feedback to the product and engineering teams.

• 5-8 years of experience in a customer support role, with at least 3 years in a leadership position.
• Strong understanding of software and technical products.
• Proven experience in developing and implementing effective customer support strategies.
• Exceptional leadership skills with a track record of developing high-performing teams.
• Excellent communication and interpersonal skills.
• BS degree or equivalent practical experience.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

As a Senior Manager of Quality Engineering, you will play a critical role in driving the quality assurance strategy of our software products and leading a high-performing QA team. You will oversee all activities involved in the quality assurance function, from defining the test strategies and methodologies, and ensuring their implementation to monitoring the progress and effectiveness of quality assurance activities. You will also manage the QA team, fostering a culture of continuous improvement and maintaining a strong focus on quality throughout the product development life cycle. If you are an experienced leader with a strong commitment to quality, a solid technical background, and a passion for delivering high-quality, reliable software, we would love to meet you.

Key Responsibilities:

• Define, oversee, and drive the implementation of QA strategies and methodologies, ensuring consistent, high-quality software product delivery.
• Manage, mentor, and develop a high-performing QA team, including QA Engineers and SDETs.
• Collaborate effectively with cross-functional teams, including development, DevOps, and product teams, to ensure the quality of our software features and products.
• Advocate for quality across all aspects of the software development life cycle (SDLC), from requirements gathering to release and maintenance.
• Oversee the development and maintenance of tools, test scripts, and automation frameworks that enhance testing efficiency.
• Monitor and analyze key quality metrics, ensuring issues are identified, communicated, and resolved in a timely manner.
• Foster a culture of continuous improvement, driving enhancements to QA processes and practices.

• 5-8 years of experience in a QA or QE role, with at least 3 years in a leadership position.
• Solid understanding of the software development life cycle (SDLC) and deep knowledge of established test methodologies.
• Proven experience in developing and implementing effective QA strategies and processes.
• Hands-on experience with modern test tools and frameworks, such as Python, Selenium WebDriver, JavaScript, SQL, HTML/CSS, Jenkins, Postman, and AWS.
• Exceptional leadership skills with a track record of managing and developing high-performing teams.
• Excellent problem-solving skills, with a strong focus on detail and quality.
• Experience working in a scrum-based agile environment.
• Continual learner with a passion for new technologies.
• Ability to work in a high-paced, dynamic environment, demonstrating strong decision-making skills.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.
• BS or MS degree in Computer Science or a related technical field.
• Previous experience as a software engineer or SDET is highly desirable.

Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally. 

illumin is a leading technology company that provides marketers with a one-stop solution for omnichannel digital advertising with best-of-category return on advertising spend. Our journey automation technology, illumin™, offers planning, buying and real-time intelligence from one platform. With proprietary Artificial Intelligence, illumin™ brings unique programmatic capabilities to close the gap between advertising planning and execution. illumin is headquartered in Toronto with offices throughout Canada, the U.S., Europe, and Latin America. For more information, visit illumin.com and check out our Life @ illumin video here!

We are hiring an Application Architect who will be responsible for designing and overseeing the implementation of product features supporting our flagship solution illumin. The successful candidate will work closely with the engineering team, product managers, and other stakeholders to ensure that all new features are scalable, efficient, and maintainable.

What You Will Do:

• Develop and maintain solution architecture standards and guidelines
• Design solutions that meet client requirements and align with the company's business goals
• Collaborate with cross-functional teams, including engineers, product managers, and stakeholders, to ensure that features are delivered according to functional and non-functional requirements
• Evaluate and recommend new technologies and methodologies that can improve engineering and delivery processes
• Ensure that all solutions are scalable, efficient, and maintainable
• Define design patterns and best practices
• Identify and mitigate technical risks throughout the software development lifecycle
• Participate in code reviews and provide technical guidance to engineers
• Communicate effectively with technical and non-technical stakeholders
• Develop and maintain detailed technical documentation, including system architectures, design specifications, and implementation plans

• Bachelor's or Master's degree in Computer Science or a related field
• 5+ years of experience in software development and architecture
• Experience designing and implementing software applications using various programming languages and frameworks (especially Java)
• Familiarity with the advertising industry
• Experience with database design and implementation
• Strong understanding of software architecture patterns and best practices
• Excellent problem-solving and analytical skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Strong leadership and collaboration skills

• An inspiring and family-focused culture with offices around the world 
• A competitive compensation package
• Comprehensive health and dental benefits including life and disability insurance
• An unlimited vacation policy
• Generous parental leave benefits with a top-up plan
• Time with our executive coach and Chief Empowerment Officer to assist in your growth and professional development
• Participation in our Employee Recognition Awards program
• An annual education and learning stipend
• Corporate rates and perks including fitness membership discounts
• We live and promote our company's values: Act with integrity​, Never settle​, Design to disrupt​, Customer-Driven​, Family-focused

GREAT PLACE TO WORK®

illumin is certified as a Great Place to Work® after a thorough and independent analysis conducted by @Great Place to Work Canada. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about the workplace experience. Check out our website here.

DISCLAIMER

This description has been designed to indicate the general nature and level of work performed by the employee within this position. However, the actual responsibilities, duties, qualifications, and experience may vary. The Employee may perform other related duties as required to meet the ongoing needs of the organization. Information contained in this job posting/description is subject to change.

DIVERSITY, INCLUSION & EQUAL EMPLOYMENT OPPORTUNITIES

illumin is committed to the principle of equal employment opportunity for all our people and to providing a work environment free of discrimination and harassment. We expect and require the cooperation of all our people in maintaining an environment with mutual respect by and for all our employees and applicants.

All employment decisions at illumin are based on business needs, job requirements and individual qualifications, without regard to race, colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy, gender identity), sexual orientation, age, marital status, family status, political belief, physical or mental disability, receipt of public assistance, or irrelevant record of the offence.

illumin provides accommodations for individuals with disabilities. If you require accommodation, please contact us by e-mail at TalentAcquisition@illumin.com. This ensures that the appropriate accommodations are in place during the recruitment and selection process and before you begin your journey with us.

Let us know what we can do to help you be successful during your recruitment experience at illumin.

Are you a Senior Image Pipeline Engineer looking for the opportunity to push your technical boundaries?

Do you want the chance to work in a role where you will get the opportunities to influence technical direction?

If yes, then this may be the role for you!

Founded in 2018, Flawless is on a mission to revolution is the art of visual effects through artificial intelligence. Born out of a poor dubbing of one of our co-founder's feature films; we are changing how audiences will experience any movie in any language.

Our platform, TrueSync, is the first of its type neural network. Through a combination of processes, we can take the actor's original performance, match it with any foreign language, and produce a real to life output, preserving the original performance.

We are just beginning our journey and already see amazing potential for our platform to unlock how films are experienced around the world, whilst also pushing what is possible with AI.

The Role

As a Senior Image Pipeline Engineer, you will work as part of the team that is helping us take our product to market! You will have key responsibilities including:

Designing and developing our image pipeline and the tools associated with it such as AI processing and image extraction.

Creating analysis tools used to judge image output.

Building software for the rapid selection of training material for our AI.

Shaping the future direction of our technical landscape.

In doing this you will work with a wide range of tools, languages and frameworks such as OpenCV, OpenGL, AWS, and Python to name just a few.

Qualifications

• For a Senior Image Pipeline Engineer to be considered for this role you would currently be working in a technical or engineering role within a VFX or post-production house and able to demonstrate the following:
• Proficiency in either Python and/or C++. You will be able to talk through the tools and frameworks you have used.
• Knowledge of various image file formats commonly used in the industry, including OpenEXR, TIFF, PNG.
• Experience influencing technology or tooling in your current or previous role.
• Finally, being comfortable working in a highly collaborative environment.

• For the right Senior Pipeline Engineer, this role represents a brilliant opportunity to help progress your career! You will have the chance to work with a company that is revolutionizing the VFX and motion picture industry, building the tools and technologies to do this.
• You will contribute ideas that will help us shape our platform, giving you real ownership and success. Part of this ownership is share options in Flawless to make sure you truly do benefit in our shared success.
• If this seems like the right role for you then please apply now!
• We are constantly looking at staying at the forefront of cutting edge technology. Joining us will mean you will have a lot of interesting problems to solve - many of which we don’t have the answers to yet.
• You’ll be part of a fast-growing company, presenting you with ample opportunities to advance your career and you’ll have a lot of scope to shape the future of Flawless’s platform.
• Your role will be hugely varied! You'll be working closely with Scientists, VFX Artists and Post-Production Specialists with decades of experience working on big-brand projects within the TV and movie industry.
• We are changing the Film & TV industry for the better, breaking down language barriers and bringing people closer together.
• Autonomy - You'll own your work from start to finish
• You'll impact major research decisions and publications
• You'll be encouraged to publish work through collaborations with researchers
• You’ll push the state-of-the-art with the best in the world
• Your input genuinely mattersHybrid working environment
• Competitive Salary
• Stock Options
• Comprehensive medical, dental, and vision insurance 401(k) plan

Flawless is proud to emphasize an equal opportunity, safe environment for people to do their best work. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

OXMAN

OXMAN is a hybrid Design and R&D company that fuses design, technology, and biology to invent multi-scale products and environments. The fusion of disciplines within our work opens previously impossible opportunities within each domain—allowing design to inspire science and science to inspire design.

At OXMAN, we question dominant modes of design that have divorced us from Nature by prioritizing humanity above all else (human-centric design). Although it is design that has caused this rift, we believe that design also offers the greatest opportunity to heal it.

We propose a Nature-centric approach that delivers design solutions by, for, and with the natural world, while advancing humanity. In this pursuit, we reject all forms of segregation and instead call for a radical synergy between human-made and Nature-grown environments.

This approach demands that we design across scales for systems-level impact. We consider every designed construct a whole system of heterogeneous and complex interrelations—not isolated objects—that are intrinsically connected to their environments. In doing so, we open ourselves up to moving beyond the mere maintenance toward the advancement of Nature.

Summary

OXMAN is seeking a Machine Learning Engineer to join an all-star interdisciplinary team of deep thinkers and brilliant makers. In this position, they will contribute to database management, data analysis, machine learning architecture, modeling, and validation efforts in our organization. The primary focus is to design, optimize, and deploy machine learning pipelines using large multimodal datasets (i.e., tabular data, images, structured/unstructured text, time series, audio, biological sequences, etc.), containing heterogeneous and complex information related to biology, design, and sustainability. Experience with the design of traditional machine learning techniques and neural networks, along with a strong understanding of deep learning and the ability to build ML architectures for real-world use is desired. Successful applicants embody stellar technical skills, hold the capacity to navigate and resolve uncertainty, and demonstrate a unique “language” of biology (wetware) / computing (software) / fabricating (hardware), or a combination thereof. They have produced and can present a prolific corpus of research; exemplify a passion for systems-based thinking with a wide range of potential applications for their work; personify an appreciation for engineering, science, and art; and seek synergy between biology and technology in research, practice, and direct industrial utility.

The Machine Learning Engineer will play a key role in researching and developing novel algorithms, models, and methods for solving unique challenges of prediction/inference, knowledge search, and reinforcement learning within a variety of biological and bio-inspired systems—from single-celled organisms to whole ecologies and even biotic-abiotic hybrid systems, where autonomous robots may interact with biological organisms.

Core responsibilities

• Lead efforts to aggregate and maintain selected multimodal datasets
• Apply techniques from artificial intelligence and machine learning to develop, implement, and evaluate state-of-the-art algorithms for applications related to biology, sustainability, and environmental data
• Develop machine learning models and detailed documentation to assess system performance
• Develop scalable rules-based systems, classifiers, regressors, knowledge graphs, reinforcement learning systems, and other machine learning pipelines to support physical and digital projects within our organization
• Conduct functional analysis, design trade studies, requirements allocation, and interface definition to translate team and client requirements into hardware and software specifications
• Actively seek opportunities to publish work in top-tier journals and other platforms for diffusing scientific knowledge
• Nurture and augment the scientific vision of OXMAN, upholding core design principles and ensuring the highest and most innovative quality of work
• Actively partner with a multidisciplinary team of professionals, including other biologists, engineers, and designers, across scientific and design pursuits
• Communicate ideas, work, and progress clearly, including by engaging in team meetings, presentations, and other creative communication outlets

• PhD or equivalent, with a focus on computer science, artificial intelligence, machine learning, applied data science, bioinformatics, mathematics, physics, or relevant field
• Minimum 4 years of experience with machine learning
• Portfolio demonstrating out-of-the-box thinking and stellar taste in design
• Fluency with programming (e.g., MATLAB, Python, Java, C++)
• Ability to thrive in a fast-paced entrepreneurial environment
• Excellent independence, self-motivation, organizational skills, and attention to detail
• An interest in design, biology, architecture, artificial intelligence, and/or sustainability is a plus
• Strong commitment to the team; maintains positive working relationships with diverse people, including internal team and external partners
• Embodies ethics and integrity in all work, respecting both company and broader community policies in all conduct

OXMAN does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected characteristics.

NYC Pay Range: $83,000-$225,000

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, experience, and other business and organizational needs.