Top Global Services Delivery Implementation Jobs

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Responsibilities

• Serve as a strategic partner for customers throughout the innovation and deployment lifecycle. Lead and Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption.
• Work with Netomi’s marquee logo customers to drive product adoption, renewal and customer satisfaction by bringing value to your customer portfolio.
• Assessing program performance results and trends, benchmarking, and senior leadership (SVP and C-level) presentations that tell the story on impacts and actions in support of the objectives.
• Serve as a Program Manager for initial implementation and ensure the customer is on track for their key milestones and has access to the right resources.
• Act as a trusted advisor, thought leader, and customer subject matter expert. Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.
• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organisation to communicate these solutions' value and expansion to their team and executives.
• Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer.
• Assess the health of accounts based on set variables and manage activities to mitigate/manage risks.
• Prepare long-term account plans to establish strategic relationships, adjust/evolve as their objectives change, track critical strategic requirements etc.
• Hands-on experience with complex product integrations to drive the usage and adoption of our product.
• Evaluating the performance of project teams to ensure that targets and deadlines are met and communicate progress.
• Proactively sense and anticipate changes affecting strategy in the environmental landscape, including organisational improvements, technological advancements, and evolving organisational needs.

• More than 10+ years of experience in a Customer Facing role within a B2B SaaS environment or Management Consulting.
• Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritisation and evolving customer needs.
• Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations.
• Stellar written and verbal communication tailored to the persona.
• Proven track record to build strong relationships with VP and C-Suite Leadership in the customer portfolio.
• Ability to independently manage and run enterprise accounts.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
• Strong sense of technical knowledge, working knowledge of APIs, managing integrations.
• Plus -Familiarity with Customer relationship management software, Support platforms (Salesforce, ServiceNow, Zendesk etc.)

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking a highly skilled and experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a crucial role in managing and overseeing the implementation of Netomi solutions throughout the entire project lifecycle. Your responsibilities will encompass operational management, providing guidance, and ensuring the successful completion of projects. With your expertise, you will take on important roles within the business, overseeing every part of your assigned implementation tasks. Join us and contribute to the seamless deployment of our cutting-edge Netomi solutions.

Responsibilities

• Collaborate with sales and customer success managers to scope out projects and gather requirements.
• Serve as the technical project lead, providing solution architecture design for moderate to complex projects.
• Perform configuration and troubleshooting tasks for Netomi's solution(s).
• Maintain accurate project documentation in a centralized repository.
• Analyze customer health and provide valuable insights to improve performance.
• Drive efficiency in project delivery through proactive initiatives.
• Train and enable new enterprise clients on the Netomi platform.
• Lead conversational design efforts to implement customer requirements.
• Create and track key performance indicators (KPIs) for client engagements.
• Collaborate with the team to formulate implementation strategies and best practices.
• Review and recommend improvements to operational procedures and business activities.

• Minimum 5-6 years of overall experience in Project Management, preferably in a consulting organization.
• At least 2 years of experience in conceptualizing and deploying solutions for SaaS-based organizations.
• Excellent communication skills, both written and verbal, with the ability to articulate ideas effectively.
• Proven proficiency in client and stakeholder management.
• Ability to deliver results under stressful conditions and meet project deadlines.
• Experience in implementing SaaS products is essential.
• Familiarity with SQL and relational databases.
• Strong tool proficiency in JSON, Datadog, Postman, and API integrations.
• Basic to moderate understanding of NLP (Natural Language Processing) concepts.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking a highly skilled and experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a crucial role in managing and overseeing the implementation of Netomi solutions throughout the entire project lifecycle. Your responsibilities will encompass operational management, providing guidance, and ensuring the successful completion of projects. With your expertise, you will take on important roles within the business, overseeing every part of your assigned implementation tasks. Join us and contribute to the seamless deployment of our cutting-edge Netomi solutions.

Responsibilities

• Collaborate with sales and customer success managers (CSMs) to scope out projects and provide accurate effort estimations and timelines.
• Participate in Discovery calls with customers and cross-functional teams to gather requirements and understand project needs.
• Work closely with CSMs to ensure successful project delivery by leading technical project activities, including solution architecture design.
• Serve as the architect on moderate to complex projects that involve integration with multiple products.
• Perform complex configuration and troubleshooting of Netomi's solution(s).
• Ensure all project and process documentation is accurately maintained in a centralized repository.
• Participate in customer reviews as needed, offering guidance on best practices.
• Collaborate with various teams to effectively troubleshoot customer issues during deployment and post-deployment stages.
• Take the lead in business discussions with customers, highlighting Netomi's value proposition at different levels within the customer organization.
• Demonstrate proficiency in data analytics and provide valuable insights to customers.
• Focus on driving efficiency in project delivery through proactive initiatives.
• Analyze customer health and develop a plan to improve and optimize the performance of the AI Agent.

• Minimum 5-6 years of overall experience in Project Management, preferably in a consulting organization.
• At least 2 years of experience in conceptualizing and deploying solutions for SaaS-based organizations.
• Excellent communication skills, both written and verbal, with the ability to articulate ideas effectively.
• Proven proficiency in client and stakeholder management.
• Ability to deliver results under stressful conditions and meet project deadlines.
• Experience in implementing SaaS products is essential.
• Familiarity with SQL and relational databases.
• Strong tool proficiency in JSON, Datadog, Postman, and API integrations.
• Basic to moderate understanding of NLP (Natural Language Processing) concepts.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.