Netomi Careers

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job description

We are looking for a Software Development Intern to help us with coding, fixing, executing and versioning existing code for applications. If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.

Job Responsibilities

• Assist in planning, design and execution of SOA backend platforms. Mostly around REST based Web Frameworks using JAVA (Spark,Spring, ORM)
• High level and Low level design of the highly scalable components
• Works collaboratively in a multi-disciplinary team environment
• Assist key technical advisors to define the roadmap of project

• Experience on some scripting language for automated build/ deployments, preferably Java
• Pursuing B.E./B.Tech in Computer Science from tier I & II institutes

Internship duration - 6 months and based on performance we can offer PPO.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey to shaping the future of Automated Customer Service?

If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you the exciting work and career opportunities at Netomi.

As a Data Scientist at Netomi, you will drive NLP and machine learning projects and be responsible for developing methodology and solutions to support technical, analytical, and operational requirements.

Job Responsibilities:

• Design and implement machine learning algorithms for NLP/LLMs or deep learning models at scale to meet business requirements.
• Analyze large datasets and develop models that can be used to make predictions, generate responses or summaries, identify patterns, etc.
• Develop and improve existing models to increase accuracy, efficiency, and effectiveness.
• Work closely with cross-functional teams to identify and prioritize business problems, and develop solutions to address them.
• Communicate findings and insights to stakeholders in a clear and concise manner.
• Stay up-to-date with the latest developments in machine learning, NLP/LLMs, deep learning, and related technologies.

• Bachelor’s or Master’s degree in Applied Mathematics, Statistics, Computer Science, Engineering, or a related field.
• 2+ years of experience in Data Science or a related field, with a focus on building NLP/LLMs or Deep Learning models.
• Strong programming skills in Python or other relevant programming languages.
• Experience with machine learning libraries such as TensorFlow, PyTorch, or Keras.
• Experience working with a variety of statistical models, including logistic regression, clustering, classification, SVMs, neural networks, Random Forest, CRF, Bayesian models, supervised/unsupervised learning, etc.
• Expertise in NLP techniques, including sentiment analysis, word embedding, part-of-speech (POS) tagging, topic modeling, text classification, machine translation, speech recognition, named entity recognition (NER), natural language generation (NLG), and other related techniques.
• Experience with various deep learning techniques, including CNNs and RNNs, and a strong understanding of building and training these models for different applications. Familiarity with LMs and LLMs such as GPT, BERT, and Transformer models is highly desirable.
• Strong ability to rapidly comprehend and implement research papers related to AI, as well as remain informed of the latest advancements in NLP technologies.
• Deep knowledge and experience in structured and unstructured data Information Extraction, Knowledge Information Retrieval, and Knowledge Representation.
• Self-motivated and driven to satisfy intellectual curiosity through the pursuit of continuous learning and skill development.
• Strong problem-solving and analytical skillsExcellent communication and collaboration abilities.
• Optional: Experience with big data platforms such as Hadoop or Spark.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Netomi is seeking a highly analytical and detail-oriented manager to join the Analytics team. As part of the team, you will work with product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for a Manager with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the feature development for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

Job Responsibilities:

• Planning, design and execution of SOA backend platforms. Mostly around REST based Web
• Build frameworks using JAVA (Spark,Spring, ORM)
• High level and Low level design of the highly scalable components
• Track defects and works with business owners and users to triage bugs and manage a backlog
• Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
• Build/Deployments/DevOps-related work on AWS
• Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
• Be the key technical advisor to define the roadmap of project
• Lead teams of talented engineers and coach them to their full potential.
• As you will be managing the analytics team, you are required to manage the dynamics of the requirements, prioritization, and deliveries
• Give growth charter to the team members and conduct 1-1 / feedback/appraisal
• Lead by example in software development best practices, agile development, and cross-team collaboration.
• Bring in and influence engineering optimizations
• Work with Product Managers and partners to define business roadmaps.
• Work with architects and fellow engineers to define technical architectures and execution plans.
• Execute business and technology roadmaps by collaborating with other engineering teams.
• Be accountable for the outcomes, measured by appropriate metrics
• Drive product vision and strategy

• 7+ years’ Experience preferred.B.Tech/M.Tech in Computer Science or related fields.
• 3+ years of people management experience.
• 2+ years of recent Frontend Web and back-end development experience.
• Extensive experience running teams in an agile environment.
• Deep experience with the full software development life cycle.
• AWS, Kafka, AWS Kinesis, and MWAA experience desirable
• Proficient with mainstream backend technologies such as Java, Spring boot, RDBMS, NoSQL
• Strong experience with AWS cloud technologies.
• Strong Analytical skills – can ask the right questions, analyze data, concludes by making appropriate assumptions
• Organization skills – demonstrated ability to work independently to make complex investigations
• Working experience on asynchronous messaging systems like Kafka.
• Strong ability in architectural design and discussion.
• Proven ability to manage multiple, competing for priorities simultaneously.
• Excellent communication skills to convey technical insights to a non-technical audience 

• Proficiency in SQL and Advanced Excel (Array and Statistical formulas)
• Prior data mining, DW / BI experience
• Knowledge of BI & statistical tools such as Power BI, SQL & ETL DW concepts
• Automate the report generation process through the use of BI tools and programming techniques: such as SQL, DW concepts
• Good knowledge of  R, and ML modeling
• Understanding visualization tools such as PowerBI, Tableau, Datazen, and SSRS is a plus
• Experience with modern Data warehousing solutions such as AWS Redshift, Snowflake, GCP BigQuery

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are looking for a DevOps Engineer to work collaboratively with the software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.

Responsibilities

• Analyze and debug difficult server performance issues, identify bottlenecks and optimize product/service performance to improve user experience.
• Respond to service outages/incidents and ensure system uptime requirements / SLAs are met.
• Automate provisioning and deployment of infrastructure and services across large enterprise cloud platforms.
• Administer, manage and maintain cloud or hosted infrastructure and IT infrastructure.
• Build automated performance and test tooling to measure performance (collect metrics / monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services 

• 3+ years of DevOps experience and managing the entire infrastructure.
• 2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc).
• 1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform.
• 2+ years of experience working on AWS platform including scripting and automation.
•  Strong background in Linux.
• Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection.
• Familiarity with SQL / MySQL.
• Excellent communication skills as you will be working with teams across different geographies.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

We are looking for a seasoned SDET to help us keep a check on the quality of our products. If you are passionate about quality and want to help make an impact in our organization then we have a perfect role for you!

Job Responsibilities

• Testing of AI based conversational products
• Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
• Providing a high level of data quality awareness across multiple teams
• Evaluating and identifying where enhancements in accuracy of models are required
• Detailed testing feedback preparation to help the team to improve AI models

• A good focus on delivering high-quality products and passionate for learning new technologies
• Should have a passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
• Should have experience in API testing and scripting languages, like Python
• Good to have working experience on BDD (Behavior Driven Development) platform
• Bachelor in Computer Science or related Engineering field
• 2-4 years of relevant experience
• Should understand testing requirements related to the current project/product
• Ability to work in a fast-paced and dynamic work environment
• Excellent knowledge of Manual Testing concepts and tools
• Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
• Learning attitude and assured on the QA related Processes
• Knowledge of any Database (MySql, etc) is a plus
• Excellent written and verbal communication

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Responsibilities

• Serve as a strategic partner for customers throughout the innovation and deployment lifecycle. Lead and Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption.
• Work with Netomi’s marquee logo customers to drive product adoption, renewal and customer satisfaction by bringing value to your customer portfolio.
• Assessing program performance results and trends, benchmarking, and senior leadership (SVP and C-level) presentations that tell the story on impacts and actions in support of the objectives.
• Serve as a Program Manager for initial implementation and ensure the customer is on track for their key milestones and has access to the right resources.
• Act as a trusted advisor, thought leader, and customer subject matter expert. Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.
• Strategies to secure executive visibility of Netomi’s business results. Work across the customer’s business organisation to communicate these solutions' value and expansion to their team and executives.
• Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer.
• Assess the health of accounts based on set variables and manage activities to mitigate/manage risks.
• Prepare long-term account plans to establish strategic relationships, adjust/evolve as their objectives change, track critical strategic requirements etc.
• Hands-on experience with complex product integrations to drive the usage and adoption of our product.
• Evaluating the performance of project teams to ensure that targets and deadlines are met and communicate progress.
• Proactively sense and anticipate changes affecting strategy in the environmental landscape, including organisational improvements, technological advancements, and evolving organisational needs.

• More than 10+ years of experience in a Customer Facing role within a B2B SaaS environment or Management Consulting.
• Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritisation and evolving customer needs.
• Good sense of curiosity with a genuine desire to learn and think with agility and apply them in new and new situations.
• Stellar written and verbal communication tailored to the persona.
• Proven track record to build strong relationships with VP and C-Suite Leadership in the customer portfolio.
• Ability to independently manage and run enterprise accounts.
• Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
• Strong sense of technical knowledge, working knowledge of APIs, managing integrations.
• Plus -Familiarity with Customer relationship management software, Support platforms (Salesforce, ServiceNow, Zendesk etc.)

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!

Job Responsibilities

• Testing of AI based conversational products
• Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
• Providing a high level of data quality awareness across multiple teams
• Evaluating and identifying where enhancements in accuracy of models are required
• Detailed testing feedback preparation to help the team to improve AI models

• A good focus on delivering high-quality products and a passion for learning new technologies
• Should have a passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
• Should have experience in API testing and scripting languages, like Python
• Good to have working experience on BDD (Behavior Driven Development) platform
• Bachelor in Computer Science or related Engineering field
• 4-6 years of relevant experience
• Should understand testing requirements related to the current project/product
• Ability to work in a fast-paced and dynamic work environment
• Excellent knowledge of Manual Testing concepts and tools
• Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
• Learning attitude and assured on the QA related Processes
• Knowledge of any Database (MySql, etc) is a plus
• Excellent written and verbal communication

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for a Data Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

Responsibilities

• You will partner with teammates to create complex data processing pipelines in order to solve our clients’ most ambitious challenges.
• you will collaborate with Data Scientists in order to design scalable implementations of their models
• You will pair to write clean and iterative code based on TDDLeverage various continuous delivery practices to deploy, support and operate data pipelines
• Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available
• Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions
• Create data models and speak to the tradeoffs of different modeling approaches
• Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process

• 3+ Years of Experience
• Expertise in SQL, PL/SQL & General Software Engineering (proficiency coding in Python/Java any one language)
• Experience in MySQL 8.0+, and AWS Aurora required
• Expert SQL query optimization
• Have a good understanding of data modeling and experience with data engineering tools 
• You are comfortable taking a data-driven approach and applying data security strategy to solve business problems
• You’re genuinely excited about data infrastructure and operations with familiarity working in cloud environments
• Working with data excites you: you can build and operate data pipelines, and maintain data storage, all within distributed systems
• Assure effective collaboration between Netomi and the client’s teams, encouraging open communication and advocating for shared outcomes
• Experience writing data quality units and functional tests. 
• Strong Experience with any Relational Database (preferably Aurora MySQL)
• Experience with AWS Lambda, Kinesis, RDS, EC2, Quicksight
• Experience with Streaming Platforms such as Kafka, Kinesis, etc.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

You’ll be responsible for creating and conducting user research, interviews, and surveys, and translating them into sitemaps, wireframes, and prototypes that will be used by our Engineering team to build a world-class product.

You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with the Product, Engineering, and Customer Success teams to help build a leading-edge experience for our customers. Preference will be given to candidates based in the NCR area.

Responsibilities:

• Facilitate product design by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform.
• Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test.
• Work closely with product managers to understand requirements and develop high level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals.
• Translate concepts into wireframes and high quality design deliverables  to be used by the engineering team to build products.
• Work closely with developers to address design implementation challenges.
• Identify design problems and devise elegant solutions with a user-centered design approach.
• Rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Take smart risks and champion new ideas that lead to intuitive user experiences.
• Act as a UX mentor and guide to our current and future UX designers.
• Document findings, improvements and processes, as needed.

• Overall 6+ years of relevant experience working as a UX designer, and 4+ years in B2B SaaS products/platforms, complex enterprise platforms.
• Proficient in interaction design, user testing, and user research techniques – using research and data to drive high-value product decisions.
• With a strong attention to detail, you are data driven and use quantitative as well as qualitative data sources to inform your design decisions.
• Ability to collaborate and communicate effectively with product managers and engineers.
• Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions.
• Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes.
• Intimately familiar with the latest user-centered design trends and methodologies, setting up and working with design systems.
• An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools.
• Planning and integrating concepts into a broad range of visual planning/ presentational/ business tools – Miro, Microsoft Office, Google Workspace, etc.
• Experience with UX project planning tools such as Jira, Trello, Monday.
• Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages
• A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colors, layouts and images.
• Design Degree (Visual communication, Graphic Design, Interaction Design or Human Computer Interaction or Anthropology) or equivalent experience/strong portfolio.

• Experience working with multiple design and/or development teams in different time zones
• UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

Netomi is seeking a highly analytical and detail-oriented candidate to join the Analytics team in Gurugram. As part of the team, you will work with product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for a Data Engineer with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the features for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

Responsibilities

• You will partner with teammates to create complex data processing pipelines in order to solve our clients’ most ambitious challenges.
• You will collaborate with Data Scientists in order to design scalable implementations of their models.
• You will pair to write clean and iterative code based on TDDLeverage various continuous delivery practices to deploy, support and operate data pipelines.
• Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available.
• Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions.
• Create data models and speak to the tradeoffs of different modeling approaches.
• Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process.

• 3+ Years of Experience
• Expertise in SQL, PL/SQL & General Software Engineering (proficiency coding in Python/Java any one language)
• Experience in MySQL 8.0+, and AWS Aurora required
• Expert SQL query optimization
• Have a good understanding of data modeling and experience with data engineering tools 
• You are comfortable taking a data-driven approach and applying data security strategy to solve business problems
• You’re genuinely excited about data infrastructure and operations with familiarity working in cloud environments
• Working with data excites you: you can build and operate data pipelines, and maintain data storage, all within distributed systems
• Assure effective collaboration between Netomi and the client’s teams, encouraging open communication and advocating for shared outcomes
• Experience writing data quality units and functional tests. 
• Strong Experience with any Relational Database (preferably Aurora MySQL)
• Experience with AWS Lambda, Kinesis, RDS, EC2, Quicksight
• Experience with Streaming Platforms such as Kafka, Kinesis, etc.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies with multiple stakeholders across marketing, customer service, and product organizations. 

Our artificial intelligence platform gives customer service leads the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. 

We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.

Netomi is growing! We are on the lookout for smart, hardworking, go-getters who thrive in a fast paced environment that requires a high degree of personal accountability, initiative and follow through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base.

Job description

We are looking for a DevOps Engineer to work collaboratively with software development team to deploy and operate the systems. You'll be responsible to ensure the system is running smoothly and is being monitored continuously to resolve issues.

Job Responsibilities

• Analyze and debug difficult server performance issues, identify bottlenecks and optimize product/service performance to improve user experience
• Respond to service outages/incidents and ensure system uptime requirements / SLAs are met
• Automate provisioning and deployment of infrastructure and services across large enterprise cloud platform
• Administer, manage and maintain cloud or hosted infrastructure and IT infrastructure
• Build automated performance and test tooling to measure performance (collect metrics / monitoring) to bring end-to-end visibility and understanding to the performance of our systems/services 

• 2+ years of experience with cloud technologies (Kafka, ELK, Docker, Kubernetes etc)
• 1+ years experience with Infrastructure as Code on Ansible / Vagrant / Terraform
• 2+ years of experience working on AWS platform including scripting and automation
•  5+ years of DevOps experience and managing the entire infrastructure
•  Strong background in Linux 
•  Strong programming and development skills in Perl / Python in a Linux like environment to ensure operations automation and data collection
• Familiarity with SQL / MySQL
• Excellent communication skills as you will be working with teams across different geographies

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

You’ll be responsible for creating and conducting user research, interviews and surveys, and translating them into sitemaps, wireframes and prototypes that will be used by our Engineering team to build a world class product.

You will make an impact on the overall design and functionality of the Netomi platform and iterate upon it to ensure a great user experience. You will work closely with Product, Engineering and Customer Sucess teams to help build a leading-edge experience for our customers. Preference will be given to candidates based in the Toronto area.

#LI-Remote

Responsibilities:

• Facilitate product design by researching, conceiving, wire-framing, sketching, prototyping, and mocking up user experiences for our platform.
• Make strategic design and user-experience decisions related to existing and new functions and features based on hands-on user research, or by designing options for an A/B test.
• Work closely with product managers to understand requirements and develop high-level and detailed storyboards, mockups and prototypes, to effectively communicate interaction, design, product and user goals.
• Translate concepts into wireframes and high-quality design deliverables  to be used by the engineering team to build products.
• Work closely with developers to address design implementation challenges.
• Identify design problems and devise elegant solutions with a user-centered design approach
• Rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Take smart risks and champion new ideas that lead to intuitive user experiences.
• Act as a UX mentor and guide to our current and future UX designers.
• Document findings, improvements and processes, as needed.

• Overall 6+ years of relevant experience working as a UX designer, and 5+ years in B2B SaaS products/platforms, complex enterprise platforms.
• Proficient in interaction design, user testing, and user research techniques – using research and data to drive high-value product decisions.
• With a strong attention to detail, you are data driven and use quantitative as well as qualitative data sources to inform your design decisions.
• Ability to collaborate and communicate effectively with product managers and engineers.
• Clear communication skills and an ability to tell compelling stories and articulate the rationale behind your design decisions.
• Strong sketching skills and can move seamlessly from low-fidelity whiteboard scribbles and paper sketches to high-fidelity mockups and prototypes.
• Intimately familiar with the latest user-centered design trends and methodologies, setting up and working with design systems.
• An expert with Figma and/or Sketch and Sketch-related tools (Abstract, Zeplin, InVision), Photoshop, Illustrator, and various other tools.
• Planning and integrating concepts into a broad range of visual planning/ presentational/ business tools – Miro, Microsoft Office, Google Workspace, etc.
• Experience with UX project planning tools such as Jira, Trello, Monday.
• Working knowledge of HTML, CSS, Javascript, JQuery and other front-end markup languages
• A diverse digital portfolio that shows just how good you are with interaction design, user experience, typography, colors, layouts and images.
• Design Degree (Visual communication, Graphic Design, Interaction Design or Human Computer Interaction or Anthropology) or equivalent experience/strong portfolio.

• Experience working with multiple design and/or development teams in different time zones
• UI experience in building, uplifting and/or maintaining a design library of components, demonstrating a strong understanding of patterns and pixel-perfect consistency.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Netomi is seeking a highly analytical and detail-oriented manager to join the Analytics team. As part of the team, you will work with product, engineering, and customer success teams to drive complex data and trend analyses to propose ways to improve and, thereby contributing to improve the experience. You will also be responsible for benchmarking and measuring the performance of various product operations projects, building and publishing detailed scorecards and reports, identifying and driving new opportunities based on customer and business data.

We are looking for a Manager with a passion for using data to discover and solve real-world problems. You will enjoy working with rich data sets, modern business intelligence technology, and the ability to see your insights drive the feature development for our customers. You will also have the opportunity to contribute to the development of policies, processes, and tools to address product quality challenges in collaboration with teams.

Job Responsibilities:

• Planning, design and execution of SOA backend platforms. Mostly around REST based Web
• Build frameworks using JAVA (Spark,Spring, ORM)
• High level and Low level design of the highly scalable components
• Track defects and works with business owners and users to triage bugs and manage a backlog
• Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
• Build/Deployments/DevOps-related work on AWS
• Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
• Be the key technical advisor to define the roadmap of project
• Lead teams of talented engineers and coach them to their full potential.
• As you will be managing the analytics team, you are required to manage the dynamics of the requirements, prioritization, and deliveries
• Give growth charter to the team members and conduct 1-1 / feedback/appraisal
• Lead by example in software development best practices, agile development, and cross-team collaboration.
• Bring in and influence engineering optimizations
• Work with Product Managers and partners to define business roadmaps.
• Work with architects and fellow engineers to define technical architectures and execution plans.
• Execute business and technology roadmaps by collaborating with other engineering teams.
• Be accountable for the outcomes, measured by appropriate metrics
• Drive product vision and strategy

• 7+ years’ Experience preferred.B.Tech/M.Tech in Computer Science or related fields.
• 3+ years of people management experience.
• 2+ years of recent Frontend Web and back-end development experience.
• Extensive experience running teams in an agile environment.
• Deep experience with the full software development life cycle.
• AWS, Kafka, AWS Kinesis, and MWAA experience desirable
• Proficient with mainstream backend technologies such as Java, Spring boot, RDBMS, NoSQL
• Strong experience with AWS cloud technologies.
• Strong Analytical skills – can ask the right questions, analyze data, concludes by making appropriate assumptions
• Organization skills – demonstrated ability to work independently to make complex investigations
• Working experience on asynchronous messaging systems like Kafka.
• Strong ability in architectural design and discussion.
• Proven ability to manage multiple, competing for priorities simultaneously.
• Excellent communication skills to convey technical insights to a non-technical audience 

• Proficiency in SQL and Advanced Excel (Array and Statistical formulas)
• Prior data mining, DW / BI experience
• Knowledge of BI & statistical tools such as Power BI, SQL & ETL DW concepts
• Automate the report generation process through the use of BI tools and programming techniques: such as SQL, DW concepts
• Good knowledge of  R, and ML modeling
• Understanding visualization tools such as PowerBI, Tableau, Datazen, and SSRS is a plus
• Experience with modern Data warehousing solutions such as AWS Redshift, Snowflake, GCP BigQuery

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking a highly skilled and experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a crucial role in managing and overseeing the implementation of Netomi solutions throughout the entire project lifecycle. Your responsibilities will encompass operational management, providing guidance, and ensuring the successful completion of projects. With your expertise, you will take on important roles within the business, overseeing every part of your assigned implementation tasks. Join us and contribute to the seamless deployment of our cutting-edge Netomi solutions.

Responsibilities

• Collaborate with sales and customer success managers to scope out projects and gather requirements.
• Serve as the technical project lead, providing solution architecture design for moderate to complex projects.
• Perform configuration and troubleshooting tasks for Netomi's solution(s).
• Maintain accurate project documentation in a centralized repository.
• Analyze customer health and provide valuable insights to improve performance.
• Drive efficiency in project delivery through proactive initiatives.
• Train and enable new enterprise clients on the Netomi platform.
• Lead conversational design efforts to implement customer requirements.
• Create and track key performance indicators (KPIs) for client engagements.
• Collaborate with the team to formulate implementation strategies and best practices.
• Review and recommend improvements to operational procedures and business activities.

• Minimum 5-6 years of overall experience in Project Management, preferably in a consulting organization.
• At least 2 years of experience in conceptualizing and deploying solutions for SaaS-based organizations.
• Excellent communication skills, both written and verbal, with the ability to articulate ideas effectively.
• Proven proficiency in client and stakeholder management.
• Ability to deliver results under stressful conditions and meet project deadlines.
• Experience in implementing SaaS products is essential.
• Familiarity with SQL and relational databases.
• Strong tool proficiency in JSON, Datadog, Postman, and API integrations.
• Basic to moderate understanding of NLP (Natural Language Processing) concepts.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job Description

The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.

Responsibilities

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
• Understanding of business requirements for our different customers and how they can be solved through AI Studio.
• Participate in the software development lifecycle to learn the new system/feature.
• Responsible for resolving the ticket queue through Zendesk.
• Coordinating and leading troubleshooting through incident management.
• Creating documents and maintaining our internal knowledge base.
• Improving our internal processes between teams and support.
• Assist and own production setups in client environments .
• Own and report SLA and other key metrics.
• Participate in a 24x7 rotational shift.

• Understanding of business requirements to handle clients from different industries and different geographies. 
• 2- 4 year's experience in support engineer roles. 
• 1-2 year’s working experience in Java
• Strong understanding of support agent desks (Zendesk, Gladly, Zoho, Salesorce) from an administrator role
• B.E./B.Tech / MCA in Computer Science from any premier institute
• Strong tool experience with JSON, Datadog, Postman API, Workato
• Must have Passion for delivering actionable insights
• Strong interpersonal and communication skills 
• Working experience in SAAS and Service based companies will be add on advantage
• Ability to learn and thrive in a fast-paced environment

• Experience being in an admin role for Zendesk and API integrations.
• Experience with impacting and developing standard operating practices.
• Familiarity with the start-up environment is a huge plus.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.

We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.

Job Description:

We are looking for a Senior Software Engineer with experience in Javascript. We are looking for someone who brings in experience of coding, fixing, executing and versioning existing code for applications. We are looking for someone who is ready to think beyond and is ready to take bigger responsibilities.

If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.

Responsibilities

• Ownership of key UI modules
• Own front-end build and test systems
• Ensure the technical feasibility of UI/UX designs and implement them.
• Translating designs and wireframes into high-quality code
• Building reusable components and front-end libraries for future use 
• Working with Backend, Data Science and DevOps engineers for API implementation and design.
• Optimize UI application for optimal performance and scalability

• 3-6 years experience in building UI heavy features, preferably for a highly used B2B SaaS application
• Mastery of JavaScript or TypeScript, HTML5 and CSS3
• Hands-on experience with Vue.js (or React or Angular)
• Knowledge of NodeJS as a backend for web applications is a plus
• Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks.
• Experience with one or more unit, component and integration testing tools such as Jasmine, Karma, Jest, Mocha, Cypress.io etc.
• Great knowledge of UI code compilation, packing and distribution management
• B.E. or B.Tech in Computer Science or related fields

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking a highly skilled and experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a crucial role in managing and overseeing the implementation of Netomi solutions throughout the entire project lifecycle. Your responsibilities will encompass operational management, providing guidance, and ensuring the successful completion of projects. With your expertise, you will take on important roles within the business, overseeing every part of your assigned implementation tasks. Join us and contribute to the seamless deployment of our cutting-edge Netomi solutions.

Responsibilities

• Collaborate with sales and customer success managers (CSMs) to scope out projects and provide accurate effort estimations and timelines.
• Participate in Discovery calls with customers and cross-functional teams to gather requirements and understand project needs.
• Work closely with CSMs to ensure successful project delivery by leading technical project activities, including solution architecture design.
• Serve as the architect on moderate to complex projects that involve integration with multiple products.
• Perform complex configuration and troubleshooting of Netomi's solution(s).
• Ensure all project and process documentation is accurately maintained in a centralized repository.
• Participate in customer reviews as needed, offering guidance on best practices.
• Collaborate with various teams to effectively troubleshoot customer issues during deployment and post-deployment stages.
• Take the lead in business discussions with customers, highlighting Netomi's value proposition at different levels within the customer organization.
• Demonstrate proficiency in data analytics and provide valuable insights to customers.
• Focus on driving efficiency in project delivery through proactive initiatives.
• Analyze customer health and develop a plan to improve and optimize the performance of the AI Agent.

• Minimum 5-6 years of overall experience in Project Management, preferably in a consulting organization.
• At least 2 years of experience in conceptualizing and deploying solutions for SaaS-based organizations.
• Excellent communication skills, both written and verbal, with the ability to articulate ideas effectively.
• Proven proficiency in client and stakeholder management.
• Ability to deliver results under stressful conditions and meet project deadlines.
• Experience in implementing SaaS products is essential.
• Familiarity with SQL and relational databases.
• Strong tool proficiency in JSON, Datadog, Postman, and API integrations.
• Basic to moderate understanding of NLP (Natural Language Processing) concepts.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

As a Director of Product, you will drive the product development and launch of comprehensive AI products leveraging Generative AI/LLM and other emerging technologies. You will identify product gaps & opportunities and partner with a cross-functional team to shape our product strategy using market, customer, and competitor analysis.  

You are a hands-on product management professional and know how to build relationships with engineering, marketing, sales, and customer success to come up with the best strategy for product features and a roadmap for innovative AI capabilities. You will be accountable for the entire product lifecycle, right from planning through development and launch. You are data-driven, and action-oriented and possess a strong understanding of launching enterprise SaaS products with a customer-centric vision. 

Job Responsibilities:

• Establish short and long-term product goals and strategies through market, customer, and competitor research.
• Identify market opportunities with research and competitive analysis and translate these into tangible differentiated features. Engage customers and prospects to inform requirements that will drive business growth.
• Collaborate with senior leadership to formulate product strategy, build and manage a product roadmap to support our goals and strategies, clearly articulating what objectives you will be responsible for and delivering
• Initiate and prioritize projects within Engineering, track product development, develop product launch plans, and support release and product documentation.
• Engage closely with the Engineering team to help determine the best technical implementation methods and reasonable execution schedules.
• Lead product sessions, drive decisions, prioritization, and execution
• Collaborate with Marketing to develop strong product messaging, positioning, differentiation, product packaging, and pricing strategies 
• Disseminate knowledge as widely as possible across your team and look for opportunities to take that knowledge to other groups.
• Manage a team of product managers immediately or in the future

• 10+ years of technology experience working with enterprise B2B SaaS products having led multiple product development cycles from concept to launch and driving strong product adoption
• 3+ years of experience developing and launching enterprise products with AI/LLM technologies
• Track record of successfully developing product strategies, defining high-value features, keeping the big picture in mind while paying close attention to details, developing and measuring success metrics 
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects with disciplined execution in an agile and rapidly evolving environment 
• Technical fluency, understanding, and discussing architectural concepts. You’ve led effective technical product sessions culminating in technical requirements 
• Strong attention to detail, ability to communicate clearly and professionally both in writing and verbally
• Excellent listening, negotiation, presentation, organizational, and management skills.
• Experience managing small to medium-sized teams, acting as an effective mentor 
• Bachelor's degree in Engineering with a major in Computer/Information Science or equivalent technical field. A master's degree in technical or management fields is highly preferred

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Do you believe in the missions of intelligence agencies? Are you interested in building state-of-the-art NLP models and solving complex technical challenges? Do you want to be a part of our journey in shaping the future of Automated Customer Service?

If you are interested in working on some of the most challenging technical and programmatic issues, we would love to discuss with you the exciting work and career opportunities at Netomi.

As a Senior Data Scientist at Netomi, you will drive NLP and machine learning projects and be responsible for developing methodology and solutions to support technical, analytical, and operational requirements.

Responsibilities

• Design, develop and deploy machine learning models and algorithms for NLP/LLMs or deep learning models at scale to solve complex business problems.
• Work with large datasets, perform data analysis, and develop data pipelines to support model development.
• Collaborate with Product & Engineering teams to integrate machine learning solutions into products and services.
• Conduct experiments, test hypotheses, and perform statistical analysis to validate models and drive improvements.
• Communicate findings and insights to stakeholders in a clear and concise manner.
• Stay up-to-date with the latest developments in machine learning, NLP/LLMs, deep learning, and related technologies.
• Provide technical mentorship and guidance to junior team members.

• 3+ years of experience as a data scientist, preferably in a product development environment, with a focus on building NLP/LLMs or Deep Learning models.
• Strong programming skills in Python or other relevant programming languages.
• Experience with machine learning libraries (e.g., sci-kit-learn, TensorFlow, PyTorch).
• Deep understanding of statistical analysis, probability theory, and experimental design.
• Experience with LLMs, deep learning, NLP, and chatbot development.
• Excellent communication skills, including the ability to explain complex concepts to technical and non-technical stakeholders.
• Experience working with a variety of statistical models, including logistic regression, clustering, classification, SVMs, neural networks, Random Forest, CRF, Bayesian models, supervised/unsupervised learning, etc.
• Expertise in NLP techniques, including sentiment analysis, word embedding, part-of-speech (POS) tagging, topic modeling, text classification, machine translation, speech recognition, named entity recognition (NER), natural language generation (NLG), and other related techniques.
• Experience with various deep learning techniques, including CNNs and RNNs, and a strong understanding of building and training these models for different applications. Familiarity with LMs and LLMs such as GPT, BERT, and Transformer models is highly desirable.
• Strong ability to rapidly comprehend and implement research papers related to AI, as well as remain informed of the latest advancements in NLP technologies.
• Deep knowledge and experience in structured and unstructured data Information Extraction, Knowledge Information Retrieval, and Knowledge Representation.
• Self-motivated and driven to satisfy intellectual curiosity through the pursuit of continuous learning and skill development.
• Strong problem-solving and analytical skills.
• Optional: Experience with large-scale data processing technologies (e.g., Hadoop, Spark) and distributed computing systems.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking a highly skilled and experienced Senior Android Developer to join our team. As a Senior Android Developer, you will be responsible for designing and developing applications for the Android platform. You will work closely with cross-functional teams, including designers, product managers, and other developers, to create innovative mobile solutions that meet our customers' needs. The ideal candidate should have 3-5 years of experience in Android development and a strong understanding of the Android ecosystem.

Responsibilities:

• Design and develop advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and well-documented code.
• Optimize application performance and ensure scalability.
• Stay up-to-date with new Android development trends, technologies, and best practices.
• Help maintain code quality, architecture, and automation.
• Unit-test code for robustness, including edge cases, usability, and general reliability.

• 3-5 years of experience in Android development.
• Proficient in Java and Kotlin programming languages.
• Strong understanding of the Android ecosystem and Android SDK.
• Experience with RESTful APIs and third-party libraries.
• Experience with performance and memory tuning with tools.
• Familiarity with cloud message APIs and push notifications.
• Knack for benchmarking and optimization.
• Proficient understanding of code versioning tools Git.
• Have published one or more Android apps in the google play store.
• Familiarity with push notifications, APIs, and cloud messaging.
• Solid understanding of the full mobile development life cycle.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

We are looking for a Software Engineer with experience in Javascript. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.

If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.

Responsibilities

• Ownership of key UI modules
• Own front-end build and test systems
• Ensure the technical feasibility of UI/UX designs and implement them.
• Translating designs and wireframes into high-quality code
• Building reusable components and front-end libraries for future use 
• Working with Backend, Data Science and DevOps engineers for API implementation and design.
• Optimize UI application for optimal performance and scalability

• 1 year to 3 years experience in building UI heavy features, preferably for a highly used B2B SaaS application
• Mastery of JavaScript or TypeScript, HTML5 and CSS3
• Excellent hands-on experience with Vue.js (or React or Angular)
• Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks.
• Experience with one or more unit, component and integration testing tools such as Jasmine, Karma, Jest, Mocha, Cypress.io etc.
• Great knowledge of UI code compilation, packing and distribution management
• B.E. or B.Tech in Computer Science or related fields

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are looking for a seasoned SDET I / SDET II to help us keep a check on the quality of our products. If you are passionate about quality and want to help make an impact in our organization then we have a perfect role for you!

Job Responsibilities

• Testing of AI-based conversational products
• Monitoring and improving the quality assurance process ensuring any agreed-upon standards and procedures are followed
• Providing a high level of data quality awareness across multiple teams
• Evaluating and identifying where enhancements in the accuracy of models are required
• Detailed testing feedback preparation to help the team to improve AI models

• A good focus on delivering high-quality products and a passion for learning new technologies
• Should have a passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation, and Execution
• Should have experience in API testing and scripting languages, like Python
• Good to have working experience on BDD (Behavior Driven Development) platform
• Bachelor in Computer Science or related Engineering field
• 2-6 years of relevant experience
• Should understand testing requirements related to the current project/product
• Ability to work in a fast-paced and dynamic work environment
• Excellent knowledge of Manual Testing concepts and tools
• Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision
• Learning attitude and assured on the QA related Processes
• Knowledge of any Database (MySql, etc) is a plus
• Excellent written and verbal communication

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

The Technical Support at Netomi is considered to be an expert of Netomi’s offering from Product, Technical and Business Perspective. The person will be required to gain in depth knowledge of the Product Offering as well as work in a customer facing mode and be able to manage multiple projects at a time.

Responsibilities

• Review support agents’ work, then tap into your technical and customer service experience to generate insightful feedback.
• In-Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations.
• Understanding of business requirements for our different customers and how they can be solved through AI Studio.
• Be the first point of contact for all customer inquiries.
• The first person to respond to Production tickets raised by clients, sales and partners.
• Perform impact analysis during incidents.
• Root cause analysis for the incident.
• Expertise in troubleshooting production issues.
• Drive creation of knowledge base articles and documentation to proactively address needs and reduce support tickets.
• Establish and reinforce best practices for the Support team.
• Monitoring production environment for alerts.
• Clarify product offering to Sales, and other team members ( CS, Marketing).
• Triage reported issues as SMEs and navigated to the right teams.
• Train and demo clients as needed.
• Assist and own production setups in client environments.
• Own and report SLA and other key metrics.
• Help define new processes.

• 7+ years experience in support engineer role.
• At least 2 years of experience leading a team of product support engineers.
• Respond to customer inquiries and support requests via phone, email, or chat.
• Identifies workaround for bug fixes and supports L1/L2 in any issue(s) that they cannot resolve.
• Deep understanding of tools like Postman/Datadog/Workato.
• Collaborate with different teams Ex: DA/Product/CS Dev/QA for effective troubleshooting of customer issues.
• Extensive knowledge of API integrations.
• Troubleshoot and resolve technical issues related to Java and MySQL.
• Good knowledge of JavaScript and ability to identify code-level issues and rectify them.
• Should be able to create HTML forms with JS scripts.
• Write custom scripts and code snippets to automate support tasks and improve support processes.
• Collaborate with development teams to resolve complex technical problems.
• Creates and Documents knowledge base articles.
• Ability to train New Hires in the team on Process, Product and Technology.
• Effectively mentors multiple L1/L2s in the context of support.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.